CITI
The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.
Responsibilities
Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts
Create an environment through activity-based coaching and performance development and implement/execute coaching plans to develop employees’ skill sets to achieve personal/branch goals
Develop and execute integrated sales, relationship, and credit strategies aligned with the Retail Bank’s priorities; execute the business plan to achieve expected goals in all business categories
Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition; ensure clients receive optimal service and monitor/adhere to operational controls
Collaborate with branch partners to achieve goals, build customer relationships and deliver customer service
Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals
Integrate segment partners, partner with the Assistant Manager and partner with the Division Operational to drive sales and outbound activities, including representing Citi and building partnerships in the community
Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used
Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
Responsible for planning, budgeting and policy formulation and involved in short-term planning resource planning
Avoid risk in business decisions by upholding the firm’s reputation and safeguarding Citi’s clients and assets; drive compliance with applicable laws, rules and regulations; adhere to policy; apply ethical judgment; escalate, manage and report control issues with transparency; supervise the activity of others and create accountability for standards
Qualifications
6-10 years of relevant experience required
Previous experience in banking or financial industry preferred
Sales management experience preferred
Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing
Obtain or willing to obtain unique identifier from Registry
Consistently demonstrates clear and concise written and verbal communication skills
Consistently demonstrates analytic skills
Education
Bachelor’s Degree/University degree or equivalent experience
Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Consumer Sales
Job Family:
Branch Sales
Time Type:
Full time
Primary Location:
New York, New York, United States
Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Sep 11, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Responsibilities
Develop sales plans and drive individual production goals, including building referral networks and relationships with internal partners and external contacts
Create an environment through activity-based coaching and performance development and implement/execute coaching plans to develop employees’ skill sets to achieve personal/branch goals
Develop and execute integrated sales, relationship, and credit strategies aligned with the Retail Bank’s priorities; execute the business plan to achieve expected goals in all business categories
Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition; ensure clients receive optimal service and monitor/adhere to operational controls
Collaborate with branch partners to achieve goals, build customer relationships and deliver customer service
Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals
Integrate segment partners, partner with the Assistant Manager and partner with the Division Operational to drive sales and outbound activities, including representing Citi and building partnerships in the community
Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used
Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
Responsible for planning, budgeting and policy formulation and involved in short-term planning resource planning
Avoid risk in business decisions by upholding the firm’s reputation and safeguarding Citi’s clients and assets; drive compliance with applicable laws, rules and regulations; adhere to policy; apply ethical judgment; escalate, manage and report control issues with transparency; supervise the activity of others and create accountability for standards
Qualifications
6-10 years of relevant experience required
Previous experience in banking or financial industry preferred
Sales management experience preferred
Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing
Obtain or willing to obtain unique identifier from Registry
Consistently demonstrates clear and concise written and verbal communication skills
Consistently demonstrates analytic skills
Education
Bachelor’s Degree/University degree or equivalent experience
Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Consumer Sales
Job Family:
Branch Sales
Time Type:
Full time
Primary Location:
New York, New York, United States
Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Sep 11, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
#J-18808-Ljbffr