MetLife
Overview
Join to apply for the
Client Service Consultant II
role at
MetLife . 1 week ago Be among the first 25 applicants Join to apply for the
Client Service Consultant II
role at
MetLife . Role Value Proposition
MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space. Responsibilities
Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. Provide exceptional customer service to support ongoing client delivery and satisfaction. Respond to customer needs proactively. Lead and participate in both customer- and internal-facing presentations and meetings. Collaborate and act as a liaison to assist with problem resolution and troubleshooting. Participate in client account audits and strategic planning processes. Participate in strategy meetings, establish specific processes and reports, review contract documents, complete broker agreements, create process manuals and inputs, and ensure accurate data input in MetLife systems. Perform other related duties as assigned or required. Essential Business Experience and Technical Skills
Required: 5+ years related experience Extensive oral/written communication skills Advanced problem solving and analysis Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once Ability to consistently meet tight deadlines and work under pressure Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project) High School diploma Preferred: Bachelor’s degree 7+ years related experience Work in a multi-market environment (GroupFacts, Regional Market, MIB) Prior experience in the PEO industry Expert knowledge of group products, services, and systems. Compensation and Benefits
The expected salary range for this position is $63,500 - $76,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces for 2024, as well as the 2025 Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $63,500 - $76,000 Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Insurance Referrals increase your chances of interviewing at MetLife by 2x Get notified about new Client Services Consultant jobs in
Tampa, FL .
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Join to apply for the
Client Service Consultant II
role at
MetLife . 1 week ago Be among the first 25 applicants Join to apply for the
Client Service Consultant II
role at
MetLife . Role Value Proposition
MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space. Responsibilities
Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. Provide exceptional customer service to support ongoing client delivery and satisfaction. Respond to customer needs proactively. Lead and participate in both customer- and internal-facing presentations and meetings. Collaborate and act as a liaison to assist with problem resolution and troubleshooting. Participate in client account audits and strategic planning processes. Participate in strategy meetings, establish specific processes and reports, review contract documents, complete broker agreements, create process manuals and inputs, and ensure accurate data input in MetLife systems. Perform other related duties as assigned or required. Essential Business Experience and Technical Skills
Required: 5+ years related experience Extensive oral/written communication skills Advanced problem solving and analysis Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once Ability to consistently meet tight deadlines and work under pressure Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project) High School diploma Preferred: Bachelor’s degree 7+ years related experience Work in a multi-market environment (GroupFacts, Regional Market, MIB) Prior experience in the PEO industry Expert knowledge of group products, services, and systems. Compensation and Benefits
The expected salary range for this position is $63,500 - $76,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces for 2024, as well as the 2025 Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $63,500 - $76,000 Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Insurance Referrals increase your chances of interviewing at MetLife by 2x Get notified about new Client Services Consultant jobs in
Tampa, FL .
#J-18808-Ljbffr