PolyAI
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading companies, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
What You’ll Be Doing
Working as part of a Solutions Consulting team supporting direct and indirect sales to new and existing customers and partners.
Leading discovery, technical reviews and workshops to understand customer environments, technical and business goals and objectives.
Crafting and presenting business and technical outputs to prospects and clients.
Collaborating with Product Management, Engineering and Research to provide insights from the field and collaborate on cutting edge solutions.
Contribute to technical responses to RFP’s, RFI’s, proposals, and security questionnaires.
What You'll Come With
Experience in a customer facing solutions consulting, sales engineering, or solution architect role.
Knowledge of contact center solutions such as Genesys, Nice, Five9, Cisco, Avaya, Amazon Connect, etc.
Strong understanding of CX best practices, trends and expectations for brand conscious enterprises.
Knowledge of integration methodologies and technologies such as REST APIs and SOAP.
A firm understanding of telephony, PSTN, SIP & RTP.
High-level understanding of privacy, compliance and security requirements such as SOC2, ISO27001, GDPR/CPPA, HIPAA
Experience developing proposals and building ROI models.
Ability to lead conversations around Customer Experience with business and technical stakeholders.
We provide a competitive salary range for this role, which is
$150,000 – $165,000
base salary, depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to base salary, this position includes
commission
and
equity
in the business, giving you the opportunity to share in the company’s long-term success. Benefits Participation in the company’s employee share options plan 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision Life Insurance STD and LTD The opportunity to contribute to the company's 401k plan Flexible PTO policy + 11 designated company holidays Annual learning and development allowance We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Enhanced parental leave Company-funded fertility and family-forming programmes Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our Core Values Are Only the best : We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership : We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve : We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action : Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit : We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people : We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
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$150,000 – $165,000
base salary, depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to base salary, this position includes
commission
and
equity
in the business, giving you the opportunity to share in the company’s long-term success. Benefits Participation in the company’s employee share options plan 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision Life Insurance STD and LTD The opportunity to contribute to the company's 401k plan Flexible PTO policy + 11 designated company holidays Annual learning and development allowance We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Enhanced parental leave Company-funded fertility and family-forming programmes Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our Core Values Are Only the best : We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership : We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve : We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action : Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit : We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people : We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
#J-18808-Ljbffr