Sherwin-Williams
Customer Service Specialist - Multi Store Role
Sherwin-Williams, Brockport, New York, United States, 14420
This role is crucial to the success of our retail operations. As a Customer Service Specialist, you will engage with wholesale and retail customers to understand their needs, provide answers to their inquiries about Sherwin-Williams products, and recommend suitable solutions. Your ability to promptly address customer concerns will be key to ensuring maximum satisfaction, while staying informed on product features to maintain high visual standards.
Your tasks will include meeting customer service excellence while achieving the store's sales goals. You will have contact with customers, including minors, and may handle cash and various payment methods, personal information, and merchandise in both supervised and unsupervised settings.
The selected candidate will primarily work at Store #5360, located at 2315 Ridge Rd. W, Rochester, NY 14616 and may also work at another location at 4756 Lake Rd. Brockport, NY 144220, as well as other nearby stores within a 30-mile radius. This position offers health benefits, flexible spending accounts, retirement savings, and generous time off, including parental leave, vacation, and holidays.
At Sherwin-Williams, we aim to inspire and enhance the world by providing quality paints, coatings, and innovative solutions. We recognize the value our employees bring and are committed to supporting your growth through:
Life:
Rewards, benefits, and flexibility to enhance your well-being. Career:
Opportunities to learn, develop new skills, and contribute significantly. Connection:
Being part of an inclusive team with commitments to personal and community well-being. What is the Process to Get Started? Online Application:
Find roles of interest on our Careers page and create your profile. Digital Interview:
Qualified candidates will be invited to complete a video interview with behavioral questions within 7 days of the invitation. In-Store Interview:
Top candidates will be invited to meet our team in a store or facility. We offer a comprehensive range of world-class benefits designed to support your health, savings, and general well-being. The compensation for this role will reflect various factors including experience and organizational needs. We encourage qualified applicants with any arrest or conviction records to apply, following relevant legal guidelines. Sherwin-Williams is an Equal Employment Opportunity employer, welcoming applicants from diverse backgrounds. Our recruitment team will never ask for payment or sensitive information during the hiring process. Ensure high levels of customer satisfaction through exceptional sales service. Assist customers in person and over the phone by identifying needs and presenting relevant products and services. Build trusting relationships with retail and wholesale customers. Accurately process sales transactions, adhering to company policies. Achieve monthly, quarterly, and yearly sales goals. Maintain detailed work order files and product formulas. Retrieve products from the sales floor or warehouse. Tint and mix products to meet customer specifications. Assist with stock shelves and set up displays. Keep store equipment clean and presentable. Assist with loading/unloading delivery trucks. Help with deliveries as necessary. Ensure assigned areas are in stock and visually appealing. Stay informed about product offerings and customer options. Follow inventory control procedures. Provide suggestions for improving sales. Minimum Requirements: Must be at least eighteen (18) years of age. Must be legally authorized to work in the U.S. without needing sponsorship. Must have a valid, unrestricted Driver's License. Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally. Must be available to work scheduled hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED. Experience in delivery, retail, or customer service roles is preferred. Previous experience in selling paint and paint-related products. Experience operating tinting and mixing equipment. Ability to communicate in more than one language, especially Spanish.
Rewards, benefits, and flexibility to enhance your well-being. Career:
Opportunities to learn, develop new skills, and contribute significantly. Connection:
Being part of an inclusive team with commitments to personal and community well-being. What is the Process to Get Started? Online Application:
Find roles of interest on our Careers page and create your profile. Digital Interview:
Qualified candidates will be invited to complete a video interview with behavioral questions within 7 days of the invitation. In-Store Interview:
Top candidates will be invited to meet our team in a store or facility. We offer a comprehensive range of world-class benefits designed to support your health, savings, and general well-being. The compensation for this role will reflect various factors including experience and organizational needs. We encourage qualified applicants with any arrest or conviction records to apply, following relevant legal guidelines. Sherwin-Williams is an Equal Employment Opportunity employer, welcoming applicants from diverse backgrounds. Our recruitment team will never ask for payment or sensitive information during the hiring process. Ensure high levels of customer satisfaction through exceptional sales service. Assist customers in person and over the phone by identifying needs and presenting relevant products and services. Build trusting relationships with retail and wholesale customers. Accurately process sales transactions, adhering to company policies. Achieve monthly, quarterly, and yearly sales goals. Maintain detailed work order files and product formulas. Retrieve products from the sales floor or warehouse. Tint and mix products to meet customer specifications. Assist with stock shelves and set up displays. Keep store equipment clean and presentable. Assist with loading/unloading delivery trucks. Help with deliveries as necessary. Ensure assigned areas are in stock and visually appealing. Stay informed about product offerings and customer options. Follow inventory control procedures. Provide suggestions for improving sales. Minimum Requirements: Must be at least eighteen (18) years of age. Must be legally authorized to work in the U.S. without needing sponsorship. Must have a valid, unrestricted Driver's License. Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally. Must be available to work scheduled hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED. Experience in delivery, retail, or customer service roles is preferred. Previous experience in selling paint and paint-related products. Experience operating tinting and mixing equipment. Ability to communicate in more than one language, especially Spanish.