DHL Express Deutschland
Overview
Job Title:
Customs Brokerage Supervisor Job location:
Dallas, TX DHL Global Forwarding (DGF) is the world leader in air freight services and a leading provider of ocean freight services. DGF has around 30,000 employees and offers logistics solutions spanning the entire supply chain, from factory to shop floor, including special transport-related services. We have an outstanding career opportunity for a
Customs Brokerage Supervisor
focusing on growth and development as well as day-to-day operational management. You will be the subject matter expert (SME) for the Customs Brokerage product, ensure compliance with DHL’s global customer care standards, drive high performance by meeting customer service KPIs, and continuously improve the customer experience. You will partner with the local central dispatching team to oversee day-to-day freight movement and workflow management. You will also support the business development of the US Customs Brokerage Product with field sales and business development to grow DHL’s market share and visibility. You will support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to grow DHL’s market share. Responsibilities
Coordinate customs and trade compliance plans and processes to optimize service and cost performance in the customs clearance activities Coach and guide the team for execution of day-to-day Foreign Trade zone activities and meet work schedules and targets Conduct research, identify and obtain permits, licenses, certificates and authorizations required for customs clearance Monitor preparation of customs declarations and other required documents describing goods and materials being shipped Process, handle and distribute all required export/import documents in the shipping area in a timely and efficient manner and according to regulations and internal procedures Review shipped items and shipping validity dates as well as debits and duties/tariffs at government institutions Arrange pickup, finalize booking and perform booking optimization Update shipment status in the export/import area and during transport, and take actions for resolution of incidents Meet customer requirements and take corrective actions in case of deviations from customer requirements Maintain high standards of operational quality and ensure adherence to compliance standards, legal requirements and import/export control legislation Work with counterparts in customs authorities and government bodies for smooth operations and regulatory compliance Highlight issues and opportunities, and implement better practices and quality standards for customs to increase effectiveness and efficiency while controlling costs Advise customers on legal (e.g., trade compliance - shipments to sanctioned countries) and customs topics Qualifications
Excellent understanding of US Customs Brokerage, Domestic forwarding, Air and Ocean services and the overall logistics industry 3-5 years of experience in a related area of responsibility Bachelor’s Degree (Business Administration, Intl. Trade or related area) preferred Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units Licensed Customs Broker (preferred) Compensation & Benefits
Pay Range $68,722.50 - $91,630.00 + (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions Vision: Optional coverage for exams, frames, and contacts Dental: Optional coverage for preventive, basic, and major services Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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Job Title:
Customs Brokerage Supervisor Job location:
Dallas, TX DHL Global Forwarding (DGF) is the world leader in air freight services and a leading provider of ocean freight services. DGF has around 30,000 employees and offers logistics solutions spanning the entire supply chain, from factory to shop floor, including special transport-related services. We have an outstanding career opportunity for a
Customs Brokerage Supervisor
focusing on growth and development as well as day-to-day operational management. You will be the subject matter expert (SME) for the Customs Brokerage product, ensure compliance with DHL’s global customer care standards, drive high performance by meeting customer service KPIs, and continuously improve the customer experience. You will partner with the local central dispatching team to oversee day-to-day freight movement and workflow management. You will also support the business development of the US Customs Brokerage Product with field sales and business development to grow DHL’s market share and visibility. You will support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to grow DHL’s market share. Responsibilities
Coordinate customs and trade compliance plans and processes to optimize service and cost performance in the customs clearance activities Coach and guide the team for execution of day-to-day Foreign Trade zone activities and meet work schedules and targets Conduct research, identify and obtain permits, licenses, certificates and authorizations required for customs clearance Monitor preparation of customs declarations and other required documents describing goods and materials being shipped Process, handle and distribute all required export/import documents in the shipping area in a timely and efficient manner and according to regulations and internal procedures Review shipped items and shipping validity dates as well as debits and duties/tariffs at government institutions Arrange pickup, finalize booking and perform booking optimization Update shipment status in the export/import area and during transport, and take actions for resolution of incidents Meet customer requirements and take corrective actions in case of deviations from customer requirements Maintain high standards of operational quality and ensure adherence to compliance standards, legal requirements and import/export control legislation Work with counterparts in customs authorities and government bodies for smooth operations and regulatory compliance Highlight issues and opportunities, and implement better practices and quality standards for customs to increase effectiveness and efficiency while controlling costs Advise customers on legal (e.g., trade compliance - shipments to sanctioned countries) and customs topics Qualifications
Excellent understanding of US Customs Brokerage, Domestic forwarding, Air and Ocean services and the overall logistics industry 3-5 years of experience in a related area of responsibility Bachelor’s Degree (Business Administration, Intl. Trade or related area) preferred Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units Licensed Customs Broker (preferred) Compensation & Benefits
Pay Range $68,722.50 - $91,630.00 + (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions Vision: Optional coverage for exams, frames, and contacts Dental: Optional coverage for preventive, basic, and major services Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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