Sun Chemical
Overview
Position Title:
Customer Success Manager Work Location:
Remote, preferably in Dallas-Fort Worth, Texas, or Chicago Travel Requirement:
5% Aura
is a consultancy dedicated to helping brands and retailers manage their packaging sustainability in real time. The business brings together multi-disciplinary teams focused on delivering data-informed consulting to enable global businesses to make insight-led decisions on materials, design, legislation, compliance and recyclability. The Aura team serves two of the largest e-tailers and retailers globally, and each member contributes to growth and the services provided. As a
Customer Success Manager , you will be part of delivering excellent service to Aura’s e-halo clients. You will manage client relationships to achieve company and client goals, identify opportunities, and maximize the value of e-halo. You will serve as a conduit with clients, establishing and maintaining relationships with key stakeholders to exceed customer expectations, grow revenues, and deliver on contracted commitments. Responsibilities
Drive revenue growth with existing clients, aligned to the Key Account Strategic Plan objectives. Establish and maintain strong professional relationships with all key internal and external stakeholders. Provide on-the-ground support to the client with regular in-person meetings. Provide weekly, monthly and quarterly high-level client reporting and input into client reviews. Collect customer feedback on service levels to inform service quality and continuous improvement in both products and service. Monitor, track and report on the progress of all projects. Work collaboratively with Supplier Success and other Aura departments. Ensure all client processes are controlled and documented in line with ISO standards. Fulfilment of any other duties that may reasonably be required in line with your role as Customer Success Manager. Required education and experience
Bachelor\'s degree preferred (particularly in Sustainability, Environmental Studies, or Supply Chain Management) plus 2-3 years of experience in Retail Account Management In lieu of a bachelor\'s degree, candidates with relevant work experience in Retail Account Management will be considered Proficient in establishing and nurturing strong customer relationships. Thorough understanding of Office 365 suite Able to confidently host supplier and internal stakeholder-facing meetings Able to manage multiple projects concurrently Good understanding of planning and project management principles Seniority level
Associate Employment type
Full-time Job function
Customer Service, Project Management, and Supply Chain Industries: Packaging and Containers Manufacturing and Business Consulting and Services Note: This posting excludes irrelevant boilerplate and focuses on role-specific responsibilities, qualifications, and expectations. Referrals may increase interview chances.
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Position Title:
Customer Success Manager Work Location:
Remote, preferably in Dallas-Fort Worth, Texas, or Chicago Travel Requirement:
5% Aura
is a consultancy dedicated to helping brands and retailers manage their packaging sustainability in real time. The business brings together multi-disciplinary teams focused on delivering data-informed consulting to enable global businesses to make insight-led decisions on materials, design, legislation, compliance and recyclability. The Aura team serves two of the largest e-tailers and retailers globally, and each member contributes to growth and the services provided. As a
Customer Success Manager , you will be part of delivering excellent service to Aura’s e-halo clients. You will manage client relationships to achieve company and client goals, identify opportunities, and maximize the value of e-halo. You will serve as a conduit with clients, establishing and maintaining relationships with key stakeholders to exceed customer expectations, grow revenues, and deliver on contracted commitments. Responsibilities
Drive revenue growth with existing clients, aligned to the Key Account Strategic Plan objectives. Establish and maintain strong professional relationships with all key internal and external stakeholders. Provide on-the-ground support to the client with regular in-person meetings. Provide weekly, monthly and quarterly high-level client reporting and input into client reviews. Collect customer feedback on service levels to inform service quality and continuous improvement in both products and service. Monitor, track and report on the progress of all projects. Work collaboratively with Supplier Success and other Aura departments. Ensure all client processes are controlled and documented in line with ISO standards. Fulfilment of any other duties that may reasonably be required in line with your role as Customer Success Manager. Required education and experience
Bachelor\'s degree preferred (particularly in Sustainability, Environmental Studies, or Supply Chain Management) plus 2-3 years of experience in Retail Account Management In lieu of a bachelor\'s degree, candidates with relevant work experience in Retail Account Management will be considered Proficient in establishing and nurturing strong customer relationships. Thorough understanding of Office 365 suite Able to confidently host supplier and internal stakeholder-facing meetings Able to manage multiple projects concurrently Good understanding of planning and project management principles Seniority level
Associate Employment type
Full-time Job function
Customer Service, Project Management, and Supply Chain Industries: Packaging and Containers Manufacturing and Business Consulting and Services Note: This posting excludes irrelevant boilerplate and focuses on role-specific responsibilities, qualifications, and expectations. Referrals may increase interview chances.
#J-18808-Ljbffr