Monro Muffler/Brake
Overview
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and we value every guest and every teammate. Our people-first approach is central to our culture. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states. We power 16 tire and auto service brands, supporting regional strength and community connections. Under the Monro banner, we are united as a TEAM with a mission to provide the highest quality tire and auto service. Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in their neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage of their career who share this vision. Positions are available in our retail locations across brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, enjoy working on cars, being part of a team, solving problems, and building guest relationships, Monro could be your destination. Destination Monro - Your Career is Here! Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by developing and implementing sales plans and maintaining thorough knowledge of services and products. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training on shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, and developing teammates. Manage expenses including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Responsible for inventory management, including pulling tires and parts and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient service completion. Achieve sales goals by informing and recommending tire and service products and promotions. Address guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction and loyalty. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ASNI/OSHA standards; consistently follow safety guidelines. Maintain technical knowledge and complete Monro University training modules timely. Operate and maintain equipment safely according to guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned. Profile Summary
Guest and team-focused with experience in customer-facing environments. Excellent verbal and written communication; able to convey technical issues and write routine reports. Business-minded with drive to exceed goals. Basic math skills for discounts and percentages. Proactive, able to multitask in a fast-paced environment. Initiative in identifying problems, collecting data, and solving effectively. Ability to mentor, coach, and develop teammates. Ability to solve problems and resolve customer complaints. INDR6 Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Problem solving, inventory, merchandising, and customer service skills. Effective communication with teammates and guests. Complete all Monro required training within guidelines and timing. Must possess a current valid driver’s license and a satisfactory MVR. Work Environment & Physical Requirements
This job operates in an automotive shop environment with exposure to moderate noise, adverse weather, chemicals, odors, dirt, and dust. The following apply, but are not limited to: Ability to work flexible hours, including evenings, weekends, and holidays. Ability to see, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance. Frequent standing and walking for long periods; frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting. Benefits
Performance-based incentives Paid vacation for full-time teammates 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities This summary is not all-inclusive. Other duties may be assigned by the supervisor as needed. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Compensation:
The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
#J-18808-Ljbffr
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and we value every guest and every teammate. Our people-first approach is central to our culture. Headquartered in Rochester, New York, Monro has grown to nearly 1,300 auto repair shops and tire dealers in 32 states. We power 16 tire and auto service brands, supporting regional strength and community connections. Under the Monro banner, we are united as a TEAM with a mission to provide the highest quality tire and auto service. Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in their neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage of their career who share this vision. Positions are available in our retail locations across brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, enjoy working on cars, being part of a team, solving problems, and building guest relationships, Monro could be your destination. Destination Monro - Your Career is Here! Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by developing and implementing sales plans and maintaining thorough knowledge of services and products. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training on shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, and developing teammates. Manage expenses including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Responsible for inventory management, including pulling tires and parts and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient service completion. Achieve sales goals by informing and recommending tire and service products and promotions. Address guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction and loyalty. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ASNI/OSHA standards; consistently follow safety guidelines. Maintain technical knowledge and complete Monro University training modules timely. Operate and maintain equipment safely according to guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned. Profile Summary
Guest and team-focused with experience in customer-facing environments. Excellent verbal and written communication; able to convey technical issues and write routine reports. Business-minded with drive to exceed goals. Basic math skills for discounts and percentages. Proactive, able to multitask in a fast-paced environment. Initiative in identifying problems, collecting data, and solving effectively. Ability to mentor, coach, and develop teammates. Ability to solve problems and resolve customer complaints. INDR6 Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Problem solving, inventory, merchandising, and customer service skills. Effective communication with teammates and guests. Complete all Monro required training within guidelines and timing. Must possess a current valid driver’s license and a satisfactory MVR. Work Environment & Physical Requirements
This job operates in an automotive shop environment with exposure to moderate noise, adverse weather, chemicals, odors, dirt, and dust. The following apply, but are not limited to: Ability to work flexible hours, including evenings, weekends, and holidays. Ability to see, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance. Frequent standing and walking for long periods; frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting. Benefits
Performance-based incentives Paid vacation for full-time teammates 401k eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities This summary is not all-inclusive. Other duties may be assigned by the supervisor as needed. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by law. Compensation:
The yearly salary for this role is $65,000-$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
#J-18808-Ljbffr