The Community Builders, Inc.
Service Maintenance Technician II
The Community Builders, Inc., Boston, Massachusetts, us, 02298
Overview
The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description
Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role has a strong degree of building trades skills and works independently to handle a variety of interior and exterior maintenance tasks and site grounds. The Service Technician II contributes to the successful maintenance of the property through excellent customer service and positive collaboration with other team members. Responsibilities
Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC. Respond to and complete all service requests and on-call emergencies in a timely and professional manner as directed by the Community Manager or Service Manager. Complete or monitor vendor preventive maintenance tasks for building systems, equipment, and components. Prepare and perform repairs to vacant apartments to be ready for new resident move-ins. Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal. Prepare and repair for REAC/HQS inspections and audits. Maintain the Maintenance shop and inventory to company standards and follow safety practices, including wearing appropriate PPE. Available for weekend work, on-call rotation and emergency service call duties. Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I. Knowledge, Skills And Abilities
Ability to read, write, understand and communicate in English; bilingual skills are a plus. Basic skills with computers and handheld devices. Knowledge of Federal Fair Housing Laws & Guidelines is a plus. Knowledge of hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE). Valid Driver’s License and reliable transportation. Strong attention to detail, organizational, time-management and problem-solving skills. Superior customer service skills, including the ability to manage difficult customers and situations. Physical Demands & Work Environment
Occasionally ascends/descends a ladder to service lights and ceiling fans. Frequently moves equipment weighing up to 50 pounds across sites. Works in outdoor weather conditions. Education & Experience
High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality. Minimum of 3 years of advanced hands-on repair experience in two or more building trades. REAC/HQS experience preferred. Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, etc.) preferred. Benefits
Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program The Community Builders is an equal opportunity employer. Employment details
Location: Quincy, MA Compensation: $125,000.00-$150,000.00 per year Employment type: Full-time
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The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive. Position Description
Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role has a strong degree of building trades skills and works independently to handle a variety of interior and exterior maintenance tasks and site grounds. The Service Technician II contributes to the successful maintenance of the property through excellent customer service and positive collaboration with other team members. Responsibilities
Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC. Respond to and complete all service requests and on-call emergencies in a timely and professional manner as directed by the Community Manager or Service Manager. Complete or monitor vendor preventive maintenance tasks for building systems, equipment, and components. Prepare and perform repairs to vacant apartments to be ready for new resident move-ins. Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal. Prepare and repair for REAC/HQS inspections and audits. Maintain the Maintenance shop and inventory to company standards and follow safety practices, including wearing appropriate PPE. Available for weekend work, on-call rotation and emergency service call duties. Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I. Knowledge, Skills And Abilities
Ability to read, write, understand and communicate in English; bilingual skills are a plus. Basic skills with computers and handheld devices. Knowledge of Federal Fair Housing Laws & Guidelines is a plus. Knowledge of hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE). Valid Driver’s License and reliable transportation. Strong attention to detail, organizational, time-management and problem-solving skills. Superior customer service skills, including the ability to manage difficult customers and situations. Physical Demands & Work Environment
Occasionally ascends/descends a ladder to service lights and ceiling fans. Frequently moves equipment weighing up to 50 pounds across sites. Works in outdoor weather conditions. Education & Experience
High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality. Minimum of 3 years of advanced hands-on repair experience in two or more building trades. REAC/HQS experience preferred. Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, etc.) preferred. Benefits
Medical, dental, and vision insurance 12 Paid Holidays & tenure-based PTO accruals Employer contributions to Health Savings Accounts Company paid Life & Disability Insurance 403(b) retirement plan with company match Tax-advantage accounts: commuter/parking, medical & dependent care FSA Hospital & Critical Illness Insurance Confidential, 24/7 Employee Assistance Program The Community Builders is an equal opportunity employer. Employment details
Location: Quincy, MA Compensation: $125,000.00-$150,000.00 per year Employment type: Full-time
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