Polar Analytics ?❄️
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Customer Success Manager
role at
Polar Analytics .
Overview Polar Analytics is the All-in-One Data Platform for Consumer Brands. We simplify data so brands can make smarter, faster decisions without the complexity of traditional tools. Our mission is to help indie DTC brands compete and grow—faster and more profitably.
What makes Polar Analytics unique
4,000+ Brands and Growing
— We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year.
Cutting-edge tech, Built for Simplicity
— Modern data stack delivering enterprise-level insights without a dedicated data team.
Backed by World-Class Investors
— Raised $28.5M with Frst, Point9, and Chalfen Ventures.
A Team of eCommerce Experts
— Experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader.
Why this role?
Drive enterprise growth: Own strategic relationships with our highest-value clients, directly impacting revenue and expansion targets.
Shape the future of e-commerce analytics: Transition to an enterprise-focused service model with opportunities for career advancement.
Become an e-commerce expert: Build deep expertise in a $24B+ industry while helping shape product development.
Own your impact: In a lean, high-performing team, influence customer lifetime value, retention, and company growth.
The Scope
Full lifecycle ownership: Own the complete customer journey from implementation through renewal for your enterprise portfolio (12k+ ARR accounts), ensuring seamless transitions and maximum value realization.
Strategic onboarding leadership: Lead complex enterprise implementations with solutions engineers, focusing on adoption strategies and relationship building.
Revenue expansion: Identify and execute expansion opportunities within your portfolio to upgrade clients to higher-tier plans and new features.
Enterprise relationship management: Foster deep, strategic relationships with demanding enterprise clients, serving as their primary advocate within Polar.
Retention and renewal strategy: Develop and execute sophisticated retention strategies using high-touch and low-touch approaches to prevent churn.
Cross-functional collaboration: Partner with support, Tech, and Product to resolve issues and turn customer problems into scalable solutions.
Voice of the customer: Translate needs and feature requests into actionable product roadmap influence.
Process optimization: Help build scalable CS practices and contribute to playbooks and best practices.
This job is made for you if you have
Enterprise CS expertise: 3+ years of B2B SaaS Customer Success with enterprise accounts, ideally at growth-stage companies.
E-commerce/data fluency: Experience with e-commerce adjacent software, analytics platforms, or data-driven SaaS products.
Full lifecycle mastery: Proven success from implementation through renewal, including expansion.
Sales acumen: Revenue-generating experience or aptitude, comfortable with expansion conversations and quota-carrying roles.
High-performance mindset: Thrive in fast-paced environments with sophisticated enterprise clients.
Technical communication: Ability to translate technical concepts into business value and discuss APIs or integrations.
Startup mentality: Comfortable with ambiguity, rapid change, and wearing multiple hats.
Ownership mindset: Take accountability for your book of business and proactively solve problems.
Our Hiring Process
Recruiter Screen (30 mins): Talk through experience and motivations, and learn about Polar Analytics.
Role Fit Interview (45 mins): Meet the Hiring Manager or a team member to discuss ways of working and skills.
Competency Deep Dive (1 hour): Practical assessment with the hiring manager and another team member.
Culture Interview (45 mins): Conversation with a Culture Champion to assess fit with our values.
Our Values
No Ego – We work as a team and value everyone’s input.
Transparency – Honest feedback and open communication drive our growth.
Growth Mindset – We constantly learn and push for excellence.
Care for Others – We lead with empathy and put customers first.
Act Like an Owner – We take responsibility and drive the business forward.
Driven by Impact – We focus on delivering real value to our customers.
Company Perks & Benefits
Choice-First Work Culture – We focus on impact.
5 weeks of vacation
Competitive salary & equity
Latest MacBook
Remote Office Upgrade budget for your first year
Private Health Insurance – Based on location
Company-wide Offsites Every 6 months
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Other
Industries : Software Development
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Manager
role at
Polar Analytics .
Overview Polar Analytics is the All-in-One Data Platform for Consumer Brands. We simplify data so brands can make smarter, faster decisions without the complexity of traditional tools. Our mission is to help indie DTC brands compete and grow—faster and more profitably.
What makes Polar Analytics unique
4,000+ Brands and Growing
— We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year.
Cutting-edge tech, Built for Simplicity
— Modern data stack delivering enterprise-level insights without a dedicated data team.
Backed by World-Class Investors
— Raised $28.5M with Frst, Point9, and Chalfen Ventures.
A Team of eCommerce Experts
— Experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader.
Why this role?
Drive enterprise growth: Own strategic relationships with our highest-value clients, directly impacting revenue and expansion targets.
Shape the future of e-commerce analytics: Transition to an enterprise-focused service model with opportunities for career advancement.
Become an e-commerce expert: Build deep expertise in a $24B+ industry while helping shape product development.
Own your impact: In a lean, high-performing team, influence customer lifetime value, retention, and company growth.
The Scope
Full lifecycle ownership: Own the complete customer journey from implementation through renewal for your enterprise portfolio (12k+ ARR accounts), ensuring seamless transitions and maximum value realization.
Strategic onboarding leadership: Lead complex enterprise implementations with solutions engineers, focusing on adoption strategies and relationship building.
Revenue expansion: Identify and execute expansion opportunities within your portfolio to upgrade clients to higher-tier plans and new features.
Enterprise relationship management: Foster deep, strategic relationships with demanding enterprise clients, serving as their primary advocate within Polar.
Retention and renewal strategy: Develop and execute sophisticated retention strategies using high-touch and low-touch approaches to prevent churn.
Cross-functional collaboration: Partner with support, Tech, and Product to resolve issues and turn customer problems into scalable solutions.
Voice of the customer: Translate needs and feature requests into actionable product roadmap influence.
Process optimization: Help build scalable CS practices and contribute to playbooks and best practices.
This job is made for you if you have
Enterprise CS expertise: 3+ years of B2B SaaS Customer Success with enterprise accounts, ideally at growth-stage companies.
E-commerce/data fluency: Experience with e-commerce adjacent software, analytics platforms, or data-driven SaaS products.
Full lifecycle mastery: Proven success from implementation through renewal, including expansion.
Sales acumen: Revenue-generating experience or aptitude, comfortable with expansion conversations and quota-carrying roles.
High-performance mindset: Thrive in fast-paced environments with sophisticated enterprise clients.
Technical communication: Ability to translate technical concepts into business value and discuss APIs or integrations.
Startup mentality: Comfortable with ambiguity, rapid change, and wearing multiple hats.
Ownership mindset: Take accountability for your book of business and proactively solve problems.
Our Hiring Process
Recruiter Screen (30 mins): Talk through experience and motivations, and learn about Polar Analytics.
Role Fit Interview (45 mins): Meet the Hiring Manager or a team member to discuss ways of working and skills.
Competency Deep Dive (1 hour): Practical assessment with the hiring manager and another team member.
Culture Interview (45 mins): Conversation with a Culture Champion to assess fit with our values.
Our Values
No Ego – We work as a team and value everyone’s input.
Transparency – Honest feedback and open communication drive our growth.
Growth Mindset – We constantly learn and push for excellence.
Care for Others – We lead with empathy and put customers first.
Act Like an Owner – We take responsibility and drive the business forward.
Driven by Impact – We focus on delivering real value to our customers.
Company Perks & Benefits
Choice-First Work Culture – We focus on impact.
5 weeks of vacation
Competitive salary & equity
Latest MacBook
Remote Office Upgrade budget for your first year
Private Health Insurance – Based on location
Company-wide Offsites Every 6 months
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Other
Industries : Software Development
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr