University of Southern California
Associate Administrator - Quality Assurance - Clinical Ops - Full Time 8 Hour Da
University of Southern California, Glendale, California, us, 91222
Overview
Associate Administrator - Quality Assurance - Clinical Ops - Full Time 8 Hour Days - (Exempt) (Non-Union) Keck Medicine of USC | Hospital, Los Angeles, California The Associate Administrator of Quality Informatics and Analytics (AAQIA) serves as a highly visible champion of quality data analytics for Keck Medical Center of USC. This position is responsible for healthcare quality data standardization efforts for Keck Medicine of USC, with the goal of achieving world-class healthcare quality databases that set the standard in healthcare delivery and innovation. The AAQIA provides administrative and operational oversight, development and implementation of organization-wide strategies for Quality Reporting in support of Strategic Planning, Quality Improvement, Performance Improvement and pursuit of High Reliability for the organization. This leader will cross departmental boundaries through collaboration with clinicians, project managers, vendors, regulatory agencies and technical experts to ensure the strategic quality plan results in improved care and outcomes for our patients. This leader must use expert knowledge to aggregate data from disparate systems and create analytics to solve healthcare problems and support decision making operationally, clinically and financially.
Essential Duties:
The initial priorities of this position are to: become fully integrated into and be seen as a trusted and contributing member of Keck's leadership team by building credibility with leadership through expertise and a collaborative style. Improve the rankings in all publicly reported quality metrics. Conduct an assessment of the Quality Department data systems and processes and make recommendations for improvements. Continue to design structure and automate fluid and rigorous processes, systems and infrastructure that lead to higher accuracy, reliability, efficiency and quality departmental work. Primary leadership and direction for creating the infrastructure and resources to support the organization's quality and safety analytics and informatics strategy and programs. In conjunction with other medical center executives including the CMO, physician leaders, and staff, this position develops strategy, designs projects and processes to ensure both methodological and operational integrity.
Excellence in Service and Clinical Quality: Develops and implements service standards to meet patient and other customer definitions of excellence. Ensures continuous compliance with county, state and federal licensing and accrediting body requirements. Identifies and analyzes trends across services in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices. Enhances and accelerates Keck's goals to raise clinical quality, improve patient safety, patient experience and provide value to our patients. Supports and accelerates Keck's Journey toward High Reliability. Fosters and maintains collaborative relationships with external agencies, purchasers, and stakeholders related to quality/performance initiatives. Reviews and evaluates services that are affected by medical safety/regulatory issues, makes recommendations for improvement, and monitors services to ensure that safety/regulatory recommendations are implemented and the desired results are obtained. Proactively educates leadership and medical staff regarding data analytics/outcomes, regulatory issues, new statutes/guidelines and medical safety/PI activities. Works directly with Keck's quality leadership to collaboratively develop clinical and operational quality standards across the system. Integrates and implements approved systems, procedures and policies related to these standards. Develops and oversees reports that detail quality improvement activities, including periodic reporting of organizational performance data. Collaborates with other leaders and clinicians throughout the organization in a hands-on fashion to build quality, efficiency, effectiveness and a sense of shared accountability. Strengthens the data and information capabilities of the organization and champions a data-driven environment. Ensures confidentiality of patient, staff, and management data is maintained, and delivers consequences when confidentiality is compromised. Identifies and implements initiatives aimed at improving patient care quality. Collaborates with other executives and engages with leaders and clinicians to develop a culture of continuous improvement and excellence.
Organizational Strategy and Implementation: Collaborates with executive staff and other directors to understand external market financial, economic, and industry data, identifying market opportunities and threats from a clinical quality and performance improvement standpoint. Provides quality-based direction in the design and implementation of clinically and fiscally responsive program goals and objectives. Ensures continuous improvement and evaluates ongoing changes required, considering trends in market demand, research, regulatory standards, and clinical practice. Collaborates with Keck's leadership to ensure resources are prioritized and in place and properly utilized to achieve objectives through effective operations.
Human Resource Management: Attracts, develops, supervises and retains a talented and engaged workforce. Provides vision and leadership to Quality and Outcomes Management and staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking. Ensures that Quality and Outcomes management and staff understand their roles in accomplishing Keck Medical Center of USC's objectives. Establishes expectations for high performance and holds individuals accountable. Maintains systems to recruit, retain, and develop a high-performance team meeting patient, regulatory, and fiscal requirements. Fosters a respectful, collaborative, and diverse workplace.
Organizational Leadership: Promotes the organization to all constituencies by interpreting and communicating Keck's mission and values. Collaborates with Keck leaders to identify and remove barriers that impact cost and quality of services. Supports self-development and models customer service orientation.
Performs other duties as assigned
Required Qualifications:
Master's degree in Biostatistics, or related field (biostatistics, computer science, information systems, business administration, medicine, informatics) or equivalent
5 years of practical experience in managing clinical data preparation in a health care environment; data abstraction, validation and display and report generation
At least 2 years of progressive experience in a supervisory capacity
Ability to prioritize and manage multiple complex projects; flexibility to adapt to a changing environment
Planning and organizational skills; problem-solving and creative solution development; ability to manage time and meet deadlines
Team-oriented, collaborative environment; ability to establish effective interpersonal relationships
Proficient PC skills. Knowledge of databases, spreadsheets, word processing and statistical software. Knowledge of business statistics and data analyses techniques
Expertise in managing and analyzing data; strong analytical thinking and problem solving
Expertise in statistics, algorithms, graph-based software
Biostatistics skills with experience in statistical methods for data collection and analysis; knowledge of healthcare quality principles and regulatory compliance principles
Knowledge of quality improvement principles (PDCA, DMAIC, FMEA, lean six sigma) and lean theories
Knowledge of audit, control and monitoring processes and ability to implement and maintain them
Knowledge of regulatory and accreditation organizations (CDPH, CMS, TJC)
Knowledge of external quality and safety standards and regulatory requirements
Ability to identify, implement, monitor and analyze metrics models and interventions based on results
Experience developing/planning information systems to support quality and performance improvement infrastructure
Understanding of health IT, health information exchange, data networks, database management, operating systems and interfaces
Experience in program development, training, project management
Strong strategic and analytical abilities to formulate plans and evaluate data
Critical thinking, problem solving, and organizational skills
Facilitation, problem solving, negotiation and conflict resolution skills
Ability to foster teamwork, mentor staff and leaders in quality/six sigma/process improvement
Project management skills; ability to create, execute and monitor strategic plans
Strong verbal and written communication; ability to translate complex concepts into actionable elements
Ability to move concepts from strategy to execution
Budget development and management skills
Strong presentation skills; ability to tailor to audience and speak to large groups
Integrity with organizational values; foster values among staff
Customer service excellence
Interpersonal skills to work with physicians and staff at all levels
Ability to supervise and develop staff
Diplomacy, tact, and ability to interact with diverse publics
Tolerance for ambiguity and inter-organizational complexity
Preferred Qualifications:
Ph.D. or equivalent doctorate
Required Licenses/Certifications:
Certification - Six Sigma/LEAN or informatics or will obtain within 1 year of hire
Fire Life Safety Training (LA City) – must obtain within 30 days of hire and renew before expiration (LA City only)
Certified Professional in Healthcare Quality (CPHQ) – CPHQ preferred
The annual base salary range for this position is $174,720.00 - $288,288.00. USC considers factors such as scope and responsibilities, candidate experience, education, key skills, internal peer equity, legal and market considerations when extending offers.
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Associate Administrator - Quality Assurance - Clinical Ops - Full Time 8 Hour Days - (Exempt) (Non-Union) Keck Medicine of USC | Hospital, Los Angeles, California The Associate Administrator of Quality Informatics and Analytics (AAQIA) serves as a highly visible champion of quality data analytics for Keck Medical Center of USC. This position is responsible for healthcare quality data standardization efforts for Keck Medicine of USC, with the goal of achieving world-class healthcare quality databases that set the standard in healthcare delivery and innovation. The AAQIA provides administrative and operational oversight, development and implementation of organization-wide strategies for Quality Reporting in support of Strategic Planning, Quality Improvement, Performance Improvement and pursuit of High Reliability for the organization. This leader will cross departmental boundaries through collaboration with clinicians, project managers, vendors, regulatory agencies and technical experts to ensure the strategic quality plan results in improved care and outcomes for our patients. This leader must use expert knowledge to aggregate data from disparate systems and create analytics to solve healthcare problems and support decision making operationally, clinically and financially.
Essential Duties:
The initial priorities of this position are to: become fully integrated into and be seen as a trusted and contributing member of Keck's leadership team by building credibility with leadership through expertise and a collaborative style. Improve the rankings in all publicly reported quality metrics. Conduct an assessment of the Quality Department data systems and processes and make recommendations for improvements. Continue to design structure and automate fluid and rigorous processes, systems and infrastructure that lead to higher accuracy, reliability, efficiency and quality departmental work. Primary leadership and direction for creating the infrastructure and resources to support the organization's quality and safety analytics and informatics strategy and programs. In conjunction with other medical center executives including the CMO, physician leaders, and staff, this position develops strategy, designs projects and processes to ensure both methodological and operational integrity.
Excellence in Service and Clinical Quality: Develops and implements service standards to meet patient and other customer definitions of excellence. Ensures continuous compliance with county, state and federal licensing and accrediting body requirements. Identifies and analyzes trends across services in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices. Enhances and accelerates Keck's goals to raise clinical quality, improve patient safety, patient experience and provide value to our patients. Supports and accelerates Keck's Journey toward High Reliability. Fosters and maintains collaborative relationships with external agencies, purchasers, and stakeholders related to quality/performance initiatives. Reviews and evaluates services that are affected by medical safety/regulatory issues, makes recommendations for improvement, and monitors services to ensure that safety/regulatory recommendations are implemented and the desired results are obtained. Proactively educates leadership and medical staff regarding data analytics/outcomes, regulatory issues, new statutes/guidelines and medical safety/PI activities. Works directly with Keck's quality leadership to collaboratively develop clinical and operational quality standards across the system. Integrates and implements approved systems, procedures and policies related to these standards. Develops and oversees reports that detail quality improvement activities, including periodic reporting of organizational performance data. Collaborates with other leaders and clinicians throughout the organization in a hands-on fashion to build quality, efficiency, effectiveness and a sense of shared accountability. Strengthens the data and information capabilities of the organization and champions a data-driven environment. Ensures confidentiality of patient, staff, and management data is maintained, and delivers consequences when confidentiality is compromised. Identifies and implements initiatives aimed at improving patient care quality. Collaborates with other executives and engages with leaders and clinicians to develop a culture of continuous improvement and excellence.
Organizational Strategy and Implementation: Collaborates with executive staff and other directors to understand external market financial, economic, and industry data, identifying market opportunities and threats from a clinical quality and performance improvement standpoint. Provides quality-based direction in the design and implementation of clinically and fiscally responsive program goals and objectives. Ensures continuous improvement and evaluates ongoing changes required, considering trends in market demand, research, regulatory standards, and clinical practice. Collaborates with Keck's leadership to ensure resources are prioritized and in place and properly utilized to achieve objectives through effective operations.
Human Resource Management: Attracts, develops, supervises and retains a talented and engaged workforce. Provides vision and leadership to Quality and Outcomes Management and staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking. Ensures that Quality and Outcomes management and staff understand their roles in accomplishing Keck Medical Center of USC's objectives. Establishes expectations for high performance and holds individuals accountable. Maintains systems to recruit, retain, and develop a high-performance team meeting patient, regulatory, and fiscal requirements. Fosters a respectful, collaborative, and diverse workplace.
Organizational Leadership: Promotes the organization to all constituencies by interpreting and communicating Keck's mission and values. Collaborates with Keck leaders to identify and remove barriers that impact cost and quality of services. Supports self-development and models customer service orientation.
Performs other duties as assigned
Required Qualifications:
Master's degree in Biostatistics, or related field (biostatistics, computer science, information systems, business administration, medicine, informatics) or equivalent
5 years of practical experience in managing clinical data preparation in a health care environment; data abstraction, validation and display and report generation
At least 2 years of progressive experience in a supervisory capacity
Ability to prioritize and manage multiple complex projects; flexibility to adapt to a changing environment
Planning and organizational skills; problem-solving and creative solution development; ability to manage time and meet deadlines
Team-oriented, collaborative environment; ability to establish effective interpersonal relationships
Proficient PC skills. Knowledge of databases, spreadsheets, word processing and statistical software. Knowledge of business statistics and data analyses techniques
Expertise in managing and analyzing data; strong analytical thinking and problem solving
Expertise in statistics, algorithms, graph-based software
Biostatistics skills with experience in statistical methods for data collection and analysis; knowledge of healthcare quality principles and regulatory compliance principles
Knowledge of quality improvement principles (PDCA, DMAIC, FMEA, lean six sigma) and lean theories
Knowledge of audit, control and monitoring processes and ability to implement and maintain them
Knowledge of regulatory and accreditation organizations (CDPH, CMS, TJC)
Knowledge of external quality and safety standards and regulatory requirements
Ability to identify, implement, monitor and analyze metrics models and interventions based on results
Experience developing/planning information systems to support quality and performance improvement infrastructure
Understanding of health IT, health information exchange, data networks, database management, operating systems and interfaces
Experience in program development, training, project management
Strong strategic and analytical abilities to formulate plans and evaluate data
Critical thinking, problem solving, and organizational skills
Facilitation, problem solving, negotiation and conflict resolution skills
Ability to foster teamwork, mentor staff and leaders in quality/six sigma/process improvement
Project management skills; ability to create, execute and monitor strategic plans
Strong verbal and written communication; ability to translate complex concepts into actionable elements
Ability to move concepts from strategy to execution
Budget development and management skills
Strong presentation skills; ability to tailor to audience and speak to large groups
Integrity with organizational values; foster values among staff
Customer service excellence
Interpersonal skills to work with physicians and staff at all levels
Ability to supervise and develop staff
Diplomacy, tact, and ability to interact with diverse publics
Tolerance for ambiguity and inter-organizational complexity
Preferred Qualifications:
Ph.D. or equivalent doctorate
Required Licenses/Certifications:
Certification - Six Sigma/LEAN or informatics or will obtain within 1 year of hire
Fire Life Safety Training (LA City) – must obtain within 30 days of hire and renew before expiration (LA City only)
Certified Professional in Healthcare Quality (CPHQ) – CPHQ preferred
The annual base salary range for this position is $174,720.00 - $288,288.00. USC considers factors such as scope and responsibilities, candidate experience, education, key skills, internal peer equity, legal and market considerations when extending offers.
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