Brewbound
General Manager - Iowa City Taproom - Big Grove Brewery
Brewbound, Iowa City, Iowa, United States, 52245
Job Overview
The General Manager is accountable for the overall success of their taproom location, providing strategic leadership and hands-on support across all areas of operations. This role is responsible for cultivating a high-performing team, delivering an exceptional guest experience through outstanding service, food, and beverage offerings, and driving strong financial performance. Essential Functions
Operational Leadership: Accountable for all aspects of performance and daily operations of the taproom, ensuring consistent delivery of Big Grove standards and compliance with company policies. Guest Experience: Champion the guest journey from arrival to departure, upholding uncompromising standards of hospitality, service, food, and beverage. Team Communication & Coaching: Provide clear expectations and direction to the entire team through effective communication and daily coaching. Event Execution: Maintain a comprehensive understanding of event operations and demonstrate the ability to lead and support any event to Big Grove standards. Leadership Collaboration: Lead location leadership meetings to address issues, share insights, and implement continuous improvements. People Management: Leverage Big Grove’s people and performance tools to manage, coach, and support team members. Leadership Development: Develop and mentor leaders on the location’s L10 team through structured training, consistent feedback, and intentional growth opportunities. Financial Accountability: Drive financial performance of the location by managing COGS, labor, and inventory controls. Cross-Departmental Collaboration: Foster a cohesive, productive work environment by ensuring strong communication and alignment between FOH, BOH, and brewery and corporate teams. Facility Excellence: Ensure the taproom and related facilities are consistently maintained at the highest level of cleanliness, safety, and presentation. Competencies
Strong ability to lead, inspire, and develop teams. Experience in hiring, training, and retaining high-performing staff. Conflict resolution and the ability to handle employee or customer issues effectively. Budgeting, forecasting, and P&L management to drive revenue and profitability. Cost control strategies, including inventory management, labor costs, and waste reduction. Ability to analyze data and KPIs to optimize operations. Ability to create a consistent and amazing guest experience through the team. Understanding of customer preferences, menu development, and special events. Brand ambassador mindset, ensuring the taproom aligns with the company’s values and brand. Physical Demands
Mobility: Must be able to stand and walk for extended periods of time (up to 8–10 hours per shift). Lifting/Carrying: Regularly required to lift and carry up to 25 pounds; occasionally up to 50 pounds. Reaching/Handling: Frequent use of hands and arms for reaching, handling, and operating equipment or POS systems. Posture: Frequent bending, stooping, climbing stairs, and balancing while moving through FOH and BOH spaces. Sensory Requirements: Must be able to visually observe and verbally communicate with guests and team members. Preferred Education And Experience
Must have 5+ years of proven success in a high volume, restaurant environment in an upper management role. A passion for the restaurant and brewing industry and an unwavering commitment to deliver relentless hospitality. Strong ability to analyze data, diagnose issues and coach the team accordingly. Exceptional people management skills, including resolving conflict, coaching and developing, promoting teamwork, and performance management.
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The General Manager is accountable for the overall success of their taproom location, providing strategic leadership and hands-on support across all areas of operations. This role is responsible for cultivating a high-performing team, delivering an exceptional guest experience through outstanding service, food, and beverage offerings, and driving strong financial performance. Essential Functions
Operational Leadership: Accountable for all aspects of performance and daily operations of the taproom, ensuring consistent delivery of Big Grove standards and compliance with company policies. Guest Experience: Champion the guest journey from arrival to departure, upholding uncompromising standards of hospitality, service, food, and beverage. Team Communication & Coaching: Provide clear expectations and direction to the entire team through effective communication and daily coaching. Event Execution: Maintain a comprehensive understanding of event operations and demonstrate the ability to lead and support any event to Big Grove standards. Leadership Collaboration: Lead location leadership meetings to address issues, share insights, and implement continuous improvements. People Management: Leverage Big Grove’s people and performance tools to manage, coach, and support team members. Leadership Development: Develop and mentor leaders on the location’s L10 team through structured training, consistent feedback, and intentional growth opportunities. Financial Accountability: Drive financial performance of the location by managing COGS, labor, and inventory controls. Cross-Departmental Collaboration: Foster a cohesive, productive work environment by ensuring strong communication and alignment between FOH, BOH, and brewery and corporate teams. Facility Excellence: Ensure the taproom and related facilities are consistently maintained at the highest level of cleanliness, safety, and presentation. Competencies
Strong ability to lead, inspire, and develop teams. Experience in hiring, training, and retaining high-performing staff. Conflict resolution and the ability to handle employee or customer issues effectively. Budgeting, forecasting, and P&L management to drive revenue and profitability. Cost control strategies, including inventory management, labor costs, and waste reduction. Ability to analyze data and KPIs to optimize operations. Ability to create a consistent and amazing guest experience through the team. Understanding of customer preferences, menu development, and special events. Brand ambassador mindset, ensuring the taproom aligns with the company’s values and brand. Physical Demands
Mobility: Must be able to stand and walk for extended periods of time (up to 8–10 hours per shift). Lifting/Carrying: Regularly required to lift and carry up to 25 pounds; occasionally up to 50 pounds. Reaching/Handling: Frequent use of hands and arms for reaching, handling, and operating equipment or POS systems. Posture: Frequent bending, stooping, climbing stairs, and balancing while moving through FOH and BOH spaces. Sensory Requirements: Must be able to visually observe and verbally communicate with guests and team members. Preferred Education And Experience
Must have 5+ years of proven success in a high volume, restaurant environment in an upper management role. A passion for the restaurant and brewing industry and an unwavering commitment to deliver relentless hospitality. Strong ability to analyze data, diagnose issues and coach the team accordingly. Exceptional people management skills, including resolving conflict, coaching and developing, promoting teamwork, and performance management.
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