Robert Graham Designs
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Robert Graham, founded in 2001, is an American eclectic luxury men's and women's apparel brand. We sell to top US retailers including Neiman Marcus, Saks along with the very best specialty retailers, as well as key doors internationally. Our Company offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.
Overview
The Store Manager is responsible for the overall management of the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and a positive store/brand experience. Responsibilities
Meet or exceed sales goals Continuously motivate sales staff to meet assigned sales and productivity goals Support the development of associates\' sales techniques, ensuring elevated levels of sales and service to maximize sales Demonstrate an in-depth knowledge of the merchandise; ensure selling staff fluent in all aspects of product knowledge Demonstrate sales leadership on the selling floor Collaborate with the Area Manager and VP of Stores to identify marketing opportunities to support sales Work with the Retail Operations and Marketing teams to develop events/incentives that will grow the customer base, with emphasis on building the local market Ensure all associates provide the highest level of customer service to achieve World Class Service standards Ensure staff maintains constant client communication through client books and client database Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues (e.g., dissatisfied customers, returns, defective merchandise) Empower associates to make decisions in the customer\'s best interest that also support the Company\'s philosophy Ensure facility maintenance, presentation and organization Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash Control store expenses and maintain budgets, continually striving to reduce costs Ensure deliveries are properly processed in a timely manner Monitor the movement of all inventory and ensure staff adheres to Shipping/Receiving policies and procedures Meet inventory accuracy and shrink requirements Ensure staff is trained in all areas of appropriate register usage and maintenance Understand and properly execute all management register functions Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication Build and maintain good communication with members of corporate office, regional office, mall office and other stores Exhibit proficiency in computer programs used by the Company including Word, Excel, Outlook Maintain all merchandising directives and ensure execution of effective merchandising strategies Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to the corporate retail team to support the business goal Sales and goals oriented: maintain and communicate the company\'s commitment to goals, drive sales, and measure team\'s performance Developmental and training skills: recruit talent, delegate responsibility, coach staff to grow, motivate and provide prompt feedback Performance management skills: set clear goals and expectations, track progress, provide feedback, address issues promptly Customer focus: meet expectations of internal and external customers, build relationships and trust Education and Experience
3-5 years of management experience within a fashion/luxury retail store environment Experience managing retail sales staffing and schedules Availability to work weekends, holidays and be on call to cover store operational needs *This bonus and commission eligible position will receive a generous employee discount at Robert Graham. Robert Graham is an Equal Opportunity Employer Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Apparel and Fashion Referrals increase your chances of interviewing at Robert Graham Designs by 2x Get notified about new Store Manager jobs in Naples, FL. Retail Assistant Store Manager-Pine Ridge Crossing — Naples, FL $72,818.00-$104,857.00 — 2 days ago Seasonal Store Manager, Sportswear & Gear — Naples, FL $70,000.00-$75,000.00 — 4 weeks ago Retail Assistant Store Manager-Granada Shoppes — Naples, FL $57,273.00-$70,000.00 — 2 days ago Naples, FL — $65,000.00-$85,000.00 — 2 weeks ago Retail Assistant Store Manager-COASTLAND CENTER MALL — Naples, FL $61,450.00-$88,320.00 — 6 days ago Assistant Store Manager- Sally Beauty- 01640 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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The Store Manager is responsible for the overall management of the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and a positive store/brand experience. Responsibilities
Meet or exceed sales goals Continuously motivate sales staff to meet assigned sales and productivity goals Support the development of associates\' sales techniques, ensuring elevated levels of sales and service to maximize sales Demonstrate an in-depth knowledge of the merchandise; ensure selling staff fluent in all aspects of product knowledge Demonstrate sales leadership on the selling floor Collaborate with the Area Manager and VP of Stores to identify marketing opportunities to support sales Work with the Retail Operations and Marketing teams to develop events/incentives that will grow the customer base, with emphasis on building the local market Ensure all associates provide the highest level of customer service to achieve World Class Service standards Ensure staff maintains constant client communication through client books and client database Resolve all client problems and complaints quickly and effectively Assist sales associates with various customer service issues (e.g., dissatisfied customers, returns, defective merchandise) Empower associates to make decisions in the customer\'s best interest that also support the Company\'s philosophy Ensure facility maintenance, presentation and organization Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash Control store expenses and maintain budgets, continually striving to reduce costs Ensure deliveries are properly processed in a timely manner Monitor the movement of all inventory and ensure staff adheres to Shipping/Receiving policies and procedures Meet inventory accuracy and shrink requirements Ensure staff is trained in all areas of appropriate register usage and maintenance Understand and properly execute all management register functions Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication Build and maintain good communication with members of corporate office, regional office, mall office and other stores Exhibit proficiency in computer programs used by the Company including Word, Excel, Outlook Maintain all merchandising directives and ensure execution of effective merchandising strategies Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to the corporate retail team to support the business goal Sales and goals oriented: maintain and communicate the company\'s commitment to goals, drive sales, and measure team\'s performance Developmental and training skills: recruit talent, delegate responsibility, coach staff to grow, motivate and provide prompt feedback Performance management skills: set clear goals and expectations, track progress, provide feedback, address issues promptly Customer focus: meet expectations of internal and external customers, build relationships and trust Education and Experience
3-5 years of management experience within a fashion/luxury retail store environment Experience managing retail sales staffing and schedules Availability to work weekends, holidays and be on call to cover store operational needs *This bonus and commission eligible position will receive a generous employee discount at Robert Graham. Robert Graham is an Equal Opportunity Employer Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail Apparel and Fashion Referrals increase your chances of interviewing at Robert Graham Designs by 2x Get notified about new Store Manager jobs in Naples, FL. Retail Assistant Store Manager-Pine Ridge Crossing — Naples, FL $72,818.00-$104,857.00 — 2 days ago Seasonal Store Manager, Sportswear & Gear — Naples, FL $70,000.00-$75,000.00 — 4 weeks ago Retail Assistant Store Manager-Granada Shoppes — Naples, FL $57,273.00-$70,000.00 — 2 days ago Naples, FL — $65,000.00-$85,000.00 — 2 weeks ago Retail Assistant Store Manager-COASTLAND CENTER MALL — Naples, FL $61,450.00-$88,320.00 — 6 days ago Assistant Store Manager- Sally Beauty- 01640 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr