Otis Elevator Company
Associate Regional Field Operations Manager - Northwest
Otis Elevator Company, San Francisco, California, United States, 94199
Overview
Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the Northwest operating area. Location: SF, CA (OT348: 444 Spear Street, Ste 102, San Francisco, CA 94105, USA). Date Posted: 2025-05-12. On a typical day you will
Provide on-going training, development, and leadership to the service and repair colleagues Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers\' needs Investigate and resolve all critical customer issues Advocate for usage of digital tools and applications for our service colleagues Lead process workshops and ensure strict adherence to service processes Monitor field tests as well as first inspection and data reports Consult with service managers regarding problems encountered with service performance Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe What you will need to be successful
High school diploma or equivalent required; bachelor\'s degree preferred 5+ years elevator industry experience required Management experience required Ability to thrive in a dynamic, team-oriented work environment Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders Self-motivated individual capable of managing multiple projects and responsibilities simultaneously Comfortable working in a technical setting with proficiency in Microsoft-based computer software Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities Willingness to travel up to 50% of the time Additional Comments
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. What we offer
We offer a 401(k) plan with a generous company match and an automatic retirement contribution; comprehensive medical, prescription drug, dental, and vision coverage for you and eligible dependents Three weeks of paid vacation, along with paid company holidays Paid sick leave, employee assistance, and wellness incentive programs Life insurance and disability coverage Voluntary benefits, including options for legal, pet, home, and auto insurance Birth/adoption and parental leave benefits, as well as adoption assistance Tuition reimbursement program Spot performance bonus opportunities to recognize service The salary range for this role is $114,400 - $171,600. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio. We are a diverse, global team committed to meeting the needs of customers and passengers in more than 200 countries and territories. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects; our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs. Today, our focus is on people. As a global, people-powered company, we put passengers, customers, and colleagues at the center of everything we do. We are guided by our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis, see our information at: Otis ESG. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Read the Policy and Terms at the Otis site.
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Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the Northwest operating area. Location: SF, CA (OT348: 444 Spear Street, Ste 102, San Francisco, CA 94105, USA). Date Posted: 2025-05-12. On a typical day you will
Provide on-going training, development, and leadership to the service and repair colleagues Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers\' needs Investigate and resolve all critical customer issues Advocate for usage of digital tools and applications for our service colleagues Lead process workshops and ensure strict adherence to service processes Monitor field tests as well as first inspection and data reports Consult with service managers regarding problems encountered with service performance Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe What you will need to be successful
High school diploma or equivalent required; bachelor\'s degree preferred 5+ years elevator industry experience required Management experience required Ability to thrive in a dynamic, team-oriented work environment Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders Self-motivated individual capable of managing multiple projects and responsibilities simultaneously Comfortable working in a technical setting with proficiency in Microsoft-based computer software Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities Willingness to travel up to 50% of the time Additional Comments
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. What we offer
We offer a 401(k) plan with a generous company match and an automatic retirement contribution; comprehensive medical, prescription drug, dental, and vision coverage for you and eligible dependents Three weeks of paid vacation, along with paid company holidays Paid sick leave, employee assistance, and wellness incentive programs Life insurance and disability coverage Voluntary benefits, including options for legal, pet, home, and auto insurance Birth/adoption and parental leave benefits, as well as adoption assistance Tuition reimbursement program Spot performance bonus opportunities to recognize service The salary range for this role is $114,400 - $171,600. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio. We are a diverse, global team committed to meeting the needs of customers and passengers in more than 200 countries and territories. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects; our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs. Today, our focus is on people. As a global, people-powered company, we put passengers, customers, and colleagues at the center of everything we do. We are guided by our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis, see our information at: Otis ESG. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Read the Policy and Terms at the Otis site.
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