Ross Stores, Inc.
Overview
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. Ross is a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.
General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies regarding Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
Essential Functions
General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates any variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates.
Ensures compliance with Ross personnel policies and procedures.
Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
Expense Control
Assists in the management and continuous monitoring of actual expenditures to be within budget.
Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.
Maintaining a Safe & Secure Environment
Safety is the number one priority; practices safe behaviors in all tasks.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Assists in the facilitation of monthly safety meetings.
Customer Service
Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism; recognizes Associates using Company programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance in accordance with the Company Dress Code and reinforces it.
Manages Store to ensure a clean, neat, easy-to-shop environment.
Maintains a high standard of housekeeping with help from contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and follow-up.
Ensures merchandise is presented and organized according to Company merchandising guidelines.
Urgetly manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention
Assists with training Associates on Loss Prevention awareness and Store shortage goals.
Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash and merchandise.
Complies with Loss Prevention programs and maintains a strong customer service presence to deter shrink.
Assists in leading the annual inventory process and monitors inventory policies.
Ensures Public View Monitor (PVM) system is maintained properly.
Competencies
Customer Focus
Motivating Others
Drive for Results
Conflict Management
Managing and Measuring Work
Communication
Hiring and Staffing
Organizing
Qualifications And Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Physical Requirements/Ada
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities Direct supervision of all non-exempt Associates.
Compensation The base pay range for this role is $20.00 - $27.68. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
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General Purpose Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies regarding Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
Essential Functions
General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates any variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates.
Ensures compliance with Ross personnel policies and procedures.
Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
Expense Control
Assists in the management and continuous monitoring of actual expenditures to be within budget.
Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.
Maintaining a Safe & Secure Environment
Safety is the number one priority; practices safe behaviors in all tasks.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Assists in the facilitation of monthly safety meetings.
Customer Service
Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism; recognizes Associates using Company programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, sales floor, etc.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance in accordance with the Company Dress Code and reinforces it.
Manages Store to ensure a clean, neat, easy-to-shop environment.
Maintains a high standard of housekeeping with help from contracted maintenance personnel and Ross Associates.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and follow-up.
Ensures merchandise is presented and organized according to Company merchandising guidelines.
Urgetly manages merchandise processing to the sales floor within the expected Company timeframe.
Loss Prevention
Assists with training Associates on Loss Prevention awareness and Store shortage goals.
Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash and merchandise.
Complies with Loss Prevention programs and maintains a strong customer service presence to deter shrink.
Assists in leading the annual inventory process and monitors inventory policies.
Ensures Public View Monitor (PVM) system is maintained properly.
Competencies
Customer Focus
Motivating Others
Drive for Results
Conflict Management
Managing and Measuring Work
Communication
Hiring and Staffing
Organizing
Qualifications And Special Skills Required
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Physical Requirements/Ada
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Supervisory Responsibilities Direct supervision of all non-exempt Associates.
Compensation The base pay range for this role is $20.00 - $27.68. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
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