Sharecare
Overview
Sharecare is the leading digital health company that helps people unify and manage all of their health in one place. Our virtual health platform supports individuals, providers, employers, health plans, government organizations, and communities to optimize well‑being and drive positive behavior change. To learn more, visit www.sharecare.com. Job Summary
The Manager of Payor Engagement will manage the relationships, internal communication, workflow, progress and completion of Audit Line of Business contracts for Sharecare HDS. This position requires strong attention to detail, excellent communication, the ability to follow workflow and determine necessary adjustments, and front‑facing interaction with external customers. To be successful, one must be flexible, a self‑starter, quick to learn, organized, and demonstrate honesty and integrity. Essential Job Functions
Communicate well with teammates both verbally and in writing
Operate as the point of contact for any and all assigned customers
Report generation
Communicate and collaborate with sales on customer agreement specifics
Communicate with customers throughout the scope of projects, including data feed issues, metric achievements, and status calls
Track key metrics and performance via provided company tools
Prepare, proof, and edit documents and spreadsheets
Serve as a back‑up for other responsibilities as necessary
Financial responsibilities including invoicing and collections related to the Audit Line of Business
Attend and participate in client meetings
Limited travel to meet clients or attend meetings may be required
Other duties as assigned
Qualifications
College undergraduate degree or equivalent is desired but not required
Highly proficient in all Microsoft applications, including Excel and PowerPoint
Strong reporting skills
Typing speed of 50 WPM
Task prioritization
Previous Release of Information (ROI) experience helpful
Healthcare knowledge a plus
Ability to work independently and collaboratively as a team member
Physical Requirements
Ability to sit or stand for long periods
Physical ability to lift and carry 25 lbs of materials
Manual dexterity and strength to enter information via keyboard for long periods, write notes, and handle paperwork and supplies
Eyesight sufficient to read documents and view information on a computer monitor
Speaking and hearing ability sufficient to communicate effectively
Eye/hand coordination, hearing, and visual acuity for day‑to‑day tasks
Information Governance Accountabilities: a high‑level understanding of the organization’s information governance program and role‑specific accountabilities
A thorough understanding of role requirements, including policies, procedures and processes, and how individual work impacts the organization’s goals and data integrity
Commitment to discuss questions and recommendations about processes and any observed variations to ensure a standardized approach
Participation in required education for corporate compliance and role‑specific functions
HIPPA / Compliance
Maintain privacy of all patient, employee and volunteer information and access such information only on a need‑to‑know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report unethical, fraudulent or unlawful behavior or activity
Maintain current and yearly HIPAA certification
Sharecare and its subsidiaries are Equal Opportunity Employers and E‑Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other status protected by applicable law. Sharecare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other non‑merit factors.
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Sharecare is the leading digital health company that helps people unify and manage all of their health in one place. Our virtual health platform supports individuals, providers, employers, health plans, government organizations, and communities to optimize well‑being and drive positive behavior change. To learn more, visit www.sharecare.com. Job Summary
The Manager of Payor Engagement will manage the relationships, internal communication, workflow, progress and completion of Audit Line of Business contracts for Sharecare HDS. This position requires strong attention to detail, excellent communication, the ability to follow workflow and determine necessary adjustments, and front‑facing interaction with external customers. To be successful, one must be flexible, a self‑starter, quick to learn, organized, and demonstrate honesty and integrity. Essential Job Functions
Communicate well with teammates both verbally and in writing
Operate as the point of contact for any and all assigned customers
Report generation
Communicate and collaborate with sales on customer agreement specifics
Communicate with customers throughout the scope of projects, including data feed issues, metric achievements, and status calls
Track key metrics and performance via provided company tools
Prepare, proof, and edit documents and spreadsheets
Serve as a back‑up for other responsibilities as necessary
Financial responsibilities including invoicing and collections related to the Audit Line of Business
Attend and participate in client meetings
Limited travel to meet clients or attend meetings may be required
Other duties as assigned
Qualifications
College undergraduate degree or equivalent is desired but not required
Highly proficient in all Microsoft applications, including Excel and PowerPoint
Strong reporting skills
Typing speed of 50 WPM
Task prioritization
Previous Release of Information (ROI) experience helpful
Healthcare knowledge a plus
Ability to work independently and collaboratively as a team member
Physical Requirements
Ability to sit or stand for long periods
Physical ability to lift and carry 25 lbs of materials
Manual dexterity and strength to enter information via keyboard for long periods, write notes, and handle paperwork and supplies
Eyesight sufficient to read documents and view information on a computer monitor
Speaking and hearing ability sufficient to communicate effectively
Eye/hand coordination, hearing, and visual acuity for day‑to‑day tasks
Information Governance Accountabilities: a high‑level understanding of the organization’s information governance program and role‑specific accountabilities
A thorough understanding of role requirements, including policies, procedures and processes, and how individual work impacts the organization’s goals and data integrity
Commitment to discuss questions and recommendations about processes and any observed variations to ensure a standardized approach
Participation in required education for corporate compliance and role‑specific functions
HIPPA / Compliance
Maintain privacy of all patient, employee and volunteer information and access such information only on a need‑to‑know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Report unethical, fraudulent or unlawful behavior or activity
Maintain current and yearly HIPAA certification
Sharecare and its subsidiaries are Equal Opportunity Employers and E‑Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other status protected by applicable law. Sharecare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other non‑merit factors.
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