Info Way Solutions
Business Analyst (Digital Transformation)
Info Way Solutions, Sunnyvale, California, United States, 94087
Here’s a comprehensive Job Description for a Business Analyst with Digital Experience, designed to attract candidates who bridge business strategy with digital innovation:
Job Title: Business Analyst (Digital Transformation)
Department: Technology / Digital Innovation / Product Location: Sunnyvale, CA Client: Infosys / Apple Role Summary
As a Business Analyst (Digital), you’ll act as the critical link between business stakeholders, development teams, and end-users. You’ll translate strategic goals into actionable digital solutions, ensuring technology investments align with business outcomes. Your expertise in digital tools, process automation, and user-centric design will accelerate our digital transformation journey. Key Responsibilities
Digital Strategy & Alignment – Collaborate with leadership to define digital roadmaps aligned with business objectives (e.g., AI adoption, cloud migration, omnichannel experiences). Identify opportunities to digitize manual processes (e.g., RPA, low-code platforms) and quantify ROI. Requirements Elicitation & Documentation – Gather and refine requirements for digital products (web/mobile apps, SaaS tools, APIs) through stakeholder interviews, workshops, and user research. Create detailed specifications (user stories, wireframes, process flows) using tools like Jira, Miro, or Figma. Process Optimization & Automation – Analyze current workflows (e.g., customer onboarding, supply chain) and redesign them using digital technologies (e.g., workflow automation, chatbots). Partner with DevOps teams to implement and test automated solutions. Stakeholder Collaboration – Facilitate cross-functional sessions with product, engineering, UX, and marketing teams to prioritize features and resolve blockers. Communicate progress, risks, and trade-offs to non-technical stakeholders. Data-Driven Decision Making – Use analytics tools (Tableau, Power BI) to track KPIs (e.g., conversion rates, system performance) and measure digital project success. Synthesize data insights to recommend iterative improvements. Agile & DevOps Support – Serve as the “voice of the business” in Agile ceremonies (sprint planning, retrospectives). Validate sprint deliverables and ensure alignment with user needs. Required Skills & Experience
Technical Proficiency
Digital Tools:
Hands-on experience with CRM (Salesforce, HubSpot), CMS (WordPress, Shopify), e-commerce platforms, or low-code tools (OutSystems, Bubble). – Analytics:
Proficient in SQL, Excel, and data visualization (Tableau, Power BI). – UX Fundamentals:
Ability to create wireframes/prototypes (Figma, Sketch) and conduct usability testing. – Automation:
Familiarity with RPA (UiPath, Automation Anywhere) or workflow engines. Business Acumen
Proven track record of driving digital projects in [relevant industry, e.g., retail, fintech]. Strong understanding of business processes (sales, marketing, operations). Soft Skills
Exceptional communication (written/verbal) and storytelling to simplify complex ideas. Problem-solving mindset with a bias for action. Stakeholder management and negotiation skills. Qualifications
Education:
Bachelor’s degree in Business Administration, Computer Science, or related field. Experience:
8 years as a Business Analyst with a focus on digital transformations. Certifications (Preferred):
CBAP, PMI-PBA, SAFe Agilist, or domain-specific (e.g., Salesforce Administrator).
#J-18808-Ljbffr
Department: Technology / Digital Innovation / Product Location: Sunnyvale, CA Client: Infosys / Apple Role Summary
As a Business Analyst (Digital), you’ll act as the critical link between business stakeholders, development teams, and end-users. You’ll translate strategic goals into actionable digital solutions, ensuring technology investments align with business outcomes. Your expertise in digital tools, process automation, and user-centric design will accelerate our digital transformation journey. Key Responsibilities
Digital Strategy & Alignment – Collaborate with leadership to define digital roadmaps aligned with business objectives (e.g., AI adoption, cloud migration, omnichannel experiences). Identify opportunities to digitize manual processes (e.g., RPA, low-code platforms) and quantify ROI. Requirements Elicitation & Documentation – Gather and refine requirements for digital products (web/mobile apps, SaaS tools, APIs) through stakeholder interviews, workshops, and user research. Create detailed specifications (user stories, wireframes, process flows) using tools like Jira, Miro, or Figma. Process Optimization & Automation – Analyze current workflows (e.g., customer onboarding, supply chain) and redesign them using digital technologies (e.g., workflow automation, chatbots). Partner with DevOps teams to implement and test automated solutions. Stakeholder Collaboration – Facilitate cross-functional sessions with product, engineering, UX, and marketing teams to prioritize features and resolve blockers. Communicate progress, risks, and trade-offs to non-technical stakeholders. Data-Driven Decision Making – Use analytics tools (Tableau, Power BI) to track KPIs (e.g., conversion rates, system performance) and measure digital project success. Synthesize data insights to recommend iterative improvements. Agile & DevOps Support – Serve as the “voice of the business” in Agile ceremonies (sprint planning, retrospectives). Validate sprint deliverables and ensure alignment with user needs. Required Skills & Experience
Technical Proficiency
Digital Tools:
Hands-on experience with CRM (Salesforce, HubSpot), CMS (WordPress, Shopify), e-commerce platforms, or low-code tools (OutSystems, Bubble). – Analytics:
Proficient in SQL, Excel, and data visualization (Tableau, Power BI). – UX Fundamentals:
Ability to create wireframes/prototypes (Figma, Sketch) and conduct usability testing. – Automation:
Familiarity with RPA (UiPath, Automation Anywhere) or workflow engines. Business Acumen
Proven track record of driving digital projects in [relevant industry, e.g., retail, fintech]. Strong understanding of business processes (sales, marketing, operations). Soft Skills
Exceptional communication (written/verbal) and storytelling to simplify complex ideas. Problem-solving mindset with a bias for action. Stakeholder management and negotiation skills. Qualifications
Education:
Bachelor’s degree in Business Administration, Computer Science, or related field. Experience:
8 years as a Business Analyst with a focus on digital transformations. Certifications (Preferred):
CBAP, PMI-PBA, SAFe Agilist, or domain-specific (e.g., Salesforce Administrator).
#J-18808-Ljbffr