Berkshire Bank
Overview
Join to apply for the
Financial Center Supervisor
role at
Berkshire Bank . Division:
Retail Banking Department:
Various – Branch Network Reports to:
Financial Center Manager Status:
Non-Exempt Grade:
6 Salary Range:
$19.00 - $31.86 Location:
Chelmsford, MA - 116 Chelmsford St Responsibilities
Identify customer needs to make needs-based sales and build customer loyalty. Supervise all Customer Service Associate (CSA) and Universal Banker (UB) positions to ensure the efficient and effective operation of the Customer Service line. Duties may include assigning workflow, training CSAs, monitoring customer experience, and ensuring programs conform with established procedures. Coach CSAs and UBs to relationship-building opportunities, including new deposit accounts for customers. Client Service (Teller) Line Supervision and Operations – coordinate CSA and UB activities, manage scheduling, and assign duties; oversee daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments; monitor and maintain branch cash levels and prepare related reports; assist CSAs with complex transactions and client requests; provide input for CSAs’ performance reviews and manage staff through coaching and development; oversee onboarding training and ongoing compliance training; supervise daily banking procedures related to the CSA line and ATM; oversee teller line audit processes and ensure regulatory compliance; respond to branch-related issues and participate in off-hours support as needed. Teller (Customer Service Line) Duties – execute a wide range of client transactions in accordance with Bank policy; maintain working knowledge of all products and regulations; handle cash with accuracy and balance own cash drawer; contribute to loss prevention through adherence to procedures and client verification. Client Service and Relationship Development – build and expand client relationships using relationship-building tools; participate in outbound calls to identify sales and service opportunities; handle complex client issues while delivering excellent client service; guide clients through digital services (online and mobile banking); promote high levels of client service from all CSAs; explain Bank policies to clients; support cross-selling and referral goals for banking products and services; establish new services such as debit cards and deposit accounts for clients. Compliance and Risk Management – ensure adherence to banking laws, regulations, and internal policies to reduce risk and uphold ethical standards relevant to duties. Prerequisites
More than 1 year of CSA Teller experience Minimum balancing requirements for CSA Supervisory skills – ability to provide examples of staff supervision and training; written recommendation detailing supervision, training, and operational abilities may be required Education
High school diploma or equivalent Banking courses Experience
More than 1 year Teller experience Customer service experience Supervisory experience Demonstrated ability to work well with co-workers and provide direction and support Demonstrated supervisory skills Skills & Knowledge
Superior customer service skills Strong communication skills Solid computer skills Strong interpersonal skills Ability to work in a flexible, cross-trained environment Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@berkshirebank.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Finance and Sales Industries: Banking
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Join to apply for the
Financial Center Supervisor
role at
Berkshire Bank . Division:
Retail Banking Department:
Various – Branch Network Reports to:
Financial Center Manager Status:
Non-Exempt Grade:
6 Salary Range:
$19.00 - $31.86 Location:
Chelmsford, MA - 116 Chelmsford St Responsibilities
Identify customer needs to make needs-based sales and build customer loyalty. Supervise all Customer Service Associate (CSA) and Universal Banker (UB) positions to ensure the efficient and effective operation of the Customer Service line. Duties may include assigning workflow, training CSAs, monitoring customer experience, and ensuring programs conform with established procedures. Coach CSAs and UBs to relationship-building opportunities, including new deposit accounts for customers. Client Service (Teller) Line Supervision and Operations – coordinate CSA and UB activities, manage scheduling, and assign duties; oversee daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments; monitor and maintain branch cash levels and prepare related reports; assist CSAs with complex transactions and client requests; provide input for CSAs’ performance reviews and manage staff through coaching and development; oversee onboarding training and ongoing compliance training; supervise daily banking procedures related to the CSA line and ATM; oversee teller line audit processes and ensure regulatory compliance; respond to branch-related issues and participate in off-hours support as needed. Teller (Customer Service Line) Duties – execute a wide range of client transactions in accordance with Bank policy; maintain working knowledge of all products and regulations; handle cash with accuracy and balance own cash drawer; contribute to loss prevention through adherence to procedures and client verification. Client Service and Relationship Development – build and expand client relationships using relationship-building tools; participate in outbound calls to identify sales and service opportunities; handle complex client issues while delivering excellent client service; guide clients through digital services (online and mobile banking); promote high levels of client service from all CSAs; explain Bank policies to clients; support cross-selling and referral goals for banking products and services; establish new services such as debit cards and deposit accounts for clients. Compliance and Risk Management – ensure adherence to banking laws, regulations, and internal policies to reduce risk and uphold ethical standards relevant to duties. Prerequisites
More than 1 year of CSA Teller experience Minimum balancing requirements for CSA Supervisory skills – ability to provide examples of staff supervision and training; written recommendation detailing supervision, training, and operational abilities may be required Education
High school diploma or equivalent Banking courses Experience
More than 1 year Teller experience Customer service experience Supervisory experience Demonstrated ability to work well with co-workers and provide direction and support Demonstrated supervisory skills Skills & Knowledge
Superior customer service skills Strong communication skills Solid computer skills Strong interpersonal skills Ability to work in a flexible, cross-trained environment Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@berkshirebank.com. Seniority level
Mid-Senior level Employment type
Full-time Job function
Finance and Sales Industries: Banking
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