Canopy Children's Solutions
Director of IT Operations
Canopy Children's Solutions, Jackson, Mississippi, United States, 39200
Overview / About Canopy Children's Solutions
Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and social service solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Canopy has been designated a Great Place to Work for the fourth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy’s employees are charged with building a healthy work culture within their teams, focusing on trust, and the collective goal of helping kids thrive and families overcome extraordinary challenges.
We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:
Competitive Compensation
403b Retirement Plan with Match
Medical, Dental, Vision Insurance
PTO/Vacation
Employee Wellness Program and Counseling Services
Position Director Of IT Operations
— Full-time
Job Responsibilities
Lead and motivate high-performing IT teams, fostering strong cross-functional collaboration and partnerships.
Manage multiple complex projects concurrently in a fast-paced, rapidly evolving environment.
Oversee hybrid IT environments (on-premises, cloud, and SaaS), including virtualization, networking, storage, and endpoint management.
Ensure uninterrupted delivery of critical IT services by driving operational excellence, with strong focus on high availability and disaster recovery for mission-critical systems.
Provide mentorship to IT staff, establish clear performance metrics, and promote continuous learning and professional development.
Implement ITIL frameworks for incident, problem, and change management to maintain structured and accountable IT operations.
Oversee EHR systems, donor platforms, Office 365, and collaboration tools, ensuring interoperability and scalability.
Stay current with advancements in cloud-native services, AI-driven solutions, and cybersecurity trends to inform IT strategy.
Manage enterprise infrastructure planning, procurement, deployment, and lifecycle management across servers, workstations, Cisco networking, wireless networks, and mobile devices.
Support enterprise security operations, including firewall management, endpoint protection, intrusion detection/prevention, and malware defense systems.
Ensure compliance with data privacy mandates, regulatory requirements, and cybersecurity frameworks in coordination with the security team.
Define, track, and analyze KPIs and operational metrics to measure IT service delivery, system reliability, and overall performance.
Maintain comprehensive hardware, software, and asset inventories to support lifecycle management, licensing compliance, and audit readiness.
Develop and manage strategic vendor partnerships, including SaaS providers, third-party service partners, and support platforms, to optimize performance, compliance, and cost efficiency.
Contribute to IT strategic planning through organizational, project management, and time management expertise.
Identify and operationalize emerging technologies in alignment with organizational priorities and under the guidance of the Senior Director of IT.
Lead vendor partnerships, ensuring performance, compliance, and cost-effective delivery of IT solutions that support operations.
Perform other duties as assigned.
Required Qualifications
Bachelor’s degree in information technology (IT), Computer Science, or a related discipline required.
Minimum of 10 years’ progressive IT leadership experience required; progressive IT leadership experience in healthcare or nonprofit sector preferred.
Robust knowledge of healthcare IT systems including EHR and/or nonprofit technology platforms.
Excellent leadership, management, strategic thinking, and vendor management skills.
Solid grasp of project management principles, practices, and methodologies.
Strong familiarity with compliance standards such as HIPAA, HITECH, FERPA, and other compliance frameworks applicable to healthcare IT.
Strong communication and collaboration skills.
Ability to translate complex technical concepts into clear, accessible language for non-technical audiences required.
Proven track record of delivering effective support across diverse solutions required.
Must be Mission-oriented with the capacity to drive innovation while maintaining cost-effectiveness.
Occasional travel is required.
Other
Seniority level: Director
Employment type: Full-time
Job function: Information Technology
Industries: Individual and Family Services
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We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:
Competitive Compensation
403b Retirement Plan with Match
Medical, Dental, Vision Insurance
PTO/Vacation
Employee Wellness Program and Counseling Services
Position Director Of IT Operations
— Full-time
Job Responsibilities
Lead and motivate high-performing IT teams, fostering strong cross-functional collaboration and partnerships.
Manage multiple complex projects concurrently in a fast-paced, rapidly evolving environment.
Oversee hybrid IT environments (on-premises, cloud, and SaaS), including virtualization, networking, storage, and endpoint management.
Ensure uninterrupted delivery of critical IT services by driving operational excellence, with strong focus on high availability and disaster recovery for mission-critical systems.
Provide mentorship to IT staff, establish clear performance metrics, and promote continuous learning and professional development.
Implement ITIL frameworks for incident, problem, and change management to maintain structured and accountable IT operations.
Oversee EHR systems, donor platforms, Office 365, and collaboration tools, ensuring interoperability and scalability.
Stay current with advancements in cloud-native services, AI-driven solutions, and cybersecurity trends to inform IT strategy.
Manage enterprise infrastructure planning, procurement, deployment, and lifecycle management across servers, workstations, Cisco networking, wireless networks, and mobile devices.
Support enterprise security operations, including firewall management, endpoint protection, intrusion detection/prevention, and malware defense systems.
Ensure compliance with data privacy mandates, regulatory requirements, and cybersecurity frameworks in coordination with the security team.
Define, track, and analyze KPIs and operational metrics to measure IT service delivery, system reliability, and overall performance.
Maintain comprehensive hardware, software, and asset inventories to support lifecycle management, licensing compliance, and audit readiness.
Develop and manage strategic vendor partnerships, including SaaS providers, third-party service partners, and support platforms, to optimize performance, compliance, and cost efficiency.
Contribute to IT strategic planning through organizational, project management, and time management expertise.
Identify and operationalize emerging technologies in alignment with organizational priorities and under the guidance of the Senior Director of IT.
Lead vendor partnerships, ensuring performance, compliance, and cost-effective delivery of IT solutions that support operations.
Perform other duties as assigned.
Required Qualifications
Bachelor’s degree in information technology (IT), Computer Science, or a related discipline required.
Minimum of 10 years’ progressive IT leadership experience required; progressive IT leadership experience in healthcare or nonprofit sector preferred.
Robust knowledge of healthcare IT systems including EHR and/or nonprofit technology platforms.
Excellent leadership, management, strategic thinking, and vendor management skills.
Solid grasp of project management principles, practices, and methodologies.
Strong familiarity with compliance standards such as HIPAA, HITECH, FERPA, and other compliance frameworks applicable to healthcare IT.
Strong communication and collaboration skills.
Ability to translate complex technical concepts into clear, accessible language for non-technical audiences required.
Proven track record of delivering effective support across diverse solutions required.
Must be Mission-oriented with the capacity to drive innovation while maintaining cost-effectiveness.
Occasional travel is required.
Other
Seniority level: Director
Employment type: Full-time
Job function: Information Technology
Industries: Individual and Family Services
Referrals increase your chances of interviewing at Canopy Children's Solutions by 2x
Sign in to set job alerts for “Director Information Technology Operations” roles.
#J-18808-Ljbffr