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Job Description
Almstead Tree and Shrub Care is a second-, family-owned arboriculture firm that has been offering environmentally conscious services the NY, NJ, and CT tri-state area since 1964. We are a TCIA accredited company that values our employee’s professional aspirations, career development, safety and quality of life.
We are looking for passionate professionals who want to enhance their career in tree care! We offer generous compensation, year-round work, paid time off, health and retirement benefits, inclusive company culture and so much more! If you are ready to enjoy going to work every day, come grow with us!
Job Description
The Administrative Services Manager will provide general management of the New Rochelle office, and administrative support to a high-volume sales team. They must be extremely organized, able to multi-task, be skilled in English composition and grammar, and be comfortable speaking with a high-volume of clients on a daily basis. The ideal candidate will demonstrate professionalism, attention to detail, courtesy, and will enjoy communicating with others at all levels of the organization.
Responsibilities
Train and supervise administrative staff
Create detailed in-depth client specific proposals in conjunction with the sales arborists
Handle information requests and e-mail correspondence, arrange conference calls, and schedule meetings.
Customer service/inside sales: heavy phone work including outbound sales calls, lead , customer service support, and scheduling appointments
Key account follow-up, accounts receivable follow-up, and collection calls
Conduct biweekly A/R meetings and assist with collections process
Maintaining multiple sales calendars, creating work orders, daily debriefing.
Administration of customer database and files, payment processing
Act as main point of contact between ownership and administrative staff
Conduct weekly administrative staff meetings to determine allocation of resources
Conduct periodic performance reviews of administrative staff
Gather payroll information weekly for submittal to the Accounting department.
Coordinate work to be scheduled for clients including notification and appointment scheduling.
Enforce company policy and standards for customer service throughout the office
Oversight of Plant Health Care department and backup to scheduling and daily client notifications; including running and review of reports; work order printing; contract approvals as needed; prepay processing as needed.
Coordinate daily meeting with CEO to provide office update, relay customer concerns, close out daily billing, and review unapproved proposals
Prepare monthly account invoicing and budgets for select commercial, municipal, and educational clients
Prepare Daily/Weekly billing details for Central Park Contracts (including logs)
Assist in the renewal of all applicable company licenses
Maintain office supply inventory and oversee purchasing
Assist with end of month close, as needed
Provide additional administrative support to arborists and general office support
Complete all tasks accurately and efficiently.
Other duties as assigned
Requirements
At least five years of experience in office management, overseeing a team of five or more individuals.
Experience in the service industry is .
Prior experience in developing proposals, reports, and/or client presentations is highly desirable.
Proven ability to manage a large volume of clients while delivering outstanding customer service.
Skills/ Abilities
Expertise in Microsoft Office
Strong written and verbal communication abilities, including skills in proposal writing
Capability to handle multiple tasks with a keen attention to detail
Required time management and organizational skills
Demonstration of a high level of professionalism and telephone etiquette
Education/Training
Bachelor's degree in Business, Business Management, English, Communications, Literature, Journalism, or a related field, preferably with two to four years of experience
Benefits We offer a competitive compensation package, $ 80,000 - $98,000 per year, medical and dental plans with employer contribution, 401K retirement savings plan, paid time off, and more!
Almstead Tree & Shrub Care Company, LLC provides equal employment opportunities to all employees and applicants for employment.
Almstead Tree and Shrub Care Co. is an Equal Opportunity Employer
#J-18808-Ljbffr
We are looking for passionate professionals who want to enhance their career in tree care! We offer generous compensation, year-round work, paid time off, health and retirement benefits, inclusive company culture and so much more! If you are ready to enjoy going to work every day, come grow with us!
Job Description
The Administrative Services Manager will provide general management of the New Rochelle office, and administrative support to a high-volume sales team. They must be extremely organized, able to multi-task, be skilled in English composition and grammar, and be comfortable speaking with a high-volume of clients on a daily basis. The ideal candidate will demonstrate professionalism, attention to detail, courtesy, and will enjoy communicating with others at all levels of the organization.
Responsibilities
Train and supervise administrative staff
Create detailed in-depth client specific proposals in conjunction with the sales arborists
Handle information requests and e-mail correspondence, arrange conference calls, and schedule meetings.
Customer service/inside sales: heavy phone work including outbound sales calls, lead , customer service support, and scheduling appointments
Key account follow-up, accounts receivable follow-up, and collection calls
Conduct biweekly A/R meetings and assist with collections process
Maintaining multiple sales calendars, creating work orders, daily debriefing.
Administration of customer database and files, payment processing
Act as main point of contact between ownership and administrative staff
Conduct weekly administrative staff meetings to determine allocation of resources
Conduct periodic performance reviews of administrative staff
Gather payroll information weekly for submittal to the Accounting department.
Coordinate work to be scheduled for clients including notification and appointment scheduling.
Enforce company policy and standards for customer service throughout the office
Oversight of Plant Health Care department and backup to scheduling and daily client notifications; including running and review of reports; work order printing; contract approvals as needed; prepay processing as needed.
Coordinate daily meeting with CEO to provide office update, relay customer concerns, close out daily billing, and review unapproved proposals
Prepare monthly account invoicing and budgets for select commercial, municipal, and educational clients
Prepare Daily/Weekly billing details for Central Park Contracts (including logs)
Assist in the renewal of all applicable company licenses
Maintain office supply inventory and oversee purchasing
Assist with end of month close, as needed
Provide additional administrative support to arborists and general office support
Complete all tasks accurately and efficiently.
Other duties as assigned
Requirements
At least five years of experience in office management, overseeing a team of five or more individuals.
Experience in the service industry is .
Prior experience in developing proposals, reports, and/or client presentations is highly desirable.
Proven ability to manage a large volume of clients while delivering outstanding customer service.
Skills/ Abilities
Expertise in Microsoft Office
Strong written and verbal communication abilities, including skills in proposal writing
Capability to handle multiple tasks with a keen attention to detail
Required time management and organizational skills
Demonstration of a high level of professionalism and telephone etiquette
Education/Training
Bachelor's degree in Business, Business Management, English, Communications, Literature, Journalism, or a related field, preferably with two to four years of experience
Benefits We offer a competitive compensation package, $ 80,000 - $98,000 per year, medical and dental plans with employer contribution, 401K retirement savings plan, paid time off, and more!
Almstead Tree & Shrub Care Company, LLC provides equal employment opportunities to all employees and applicants for employment.
Almstead Tree and Shrub Care Co. is an Equal Opportunity Employer
#J-18808-Ljbffr