Sartorius
Order Process Management Specialist – Hybrid – Bohemia, NY or Marlborough, MA
Sartorius, Bohemia, New York, United States, 11716
Overview
In the Order Process Management Specialist II role, you will provide the sales team with administrative support, enhance the efficiency of the sales process between the organization and its customers, and interact with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders, and communicating with customers and internal departments to ensure the correct processing of client orders and on-time delivery. Remote work! A hybrid/flexible work-from-home schedule is available!
Responsibilities
Work with both clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on time
Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems
Check delivery times with internal departments and headquarters
Maintain and ensure accuracy of contract terms, agreements, and related documents
Guarantee invoice verification and generate and distribute customer reports and service billings
Assist in customer payment arrangements with the finance department
Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
Update the key products end-user list
Manage requests for technical documentation and quotations for customers
Develop and execute analytical tools for CRM and SAP-based reports, and develop statistical sales reports
Identify new tenders and complete tender documents with supervision (tender management)
Provide reports on various topics, e.g., customer complaints on loss/delays
Qualifications
Associate’s degree in business administration or related field
2 years of work experience in customer service or an order processing department
2 years of work experience in a product and service portfolio environment
The ability to generate accurate and precise reports
Service-oriented with strong attention to detail
Proven software skills, e.g., Microsoft Office, SAP, and any field management software
We Value
Good communication and teamworking skills
Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer As a growing global life science company with stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on topics such as Coaching, Agile Working and a Businesswomen’s Network
Health & Well Being: Medical plans, dental, vision, EAP, and other wellness programs
Intelligent Working Environment: Smart buildings with the latest technology and equipment
Retirement Savings Plan: 401(k) with generous company match
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health
Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP. We also welcome qualified applicants with disabilities or disabled veterans who may need reasonable accommodations to express interest in a specific opening. You may request reasonable accommodation by email at accommodationrequest@sartorius.com
About Sartorius: Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. We look forward to receiving your application.
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Responsibilities
Work with both clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on time
Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems
Check delivery times with internal departments and headquarters
Maintain and ensure accuracy of contract terms, agreements, and related documents
Guarantee invoice verification and generate and distribute customer reports and service billings
Assist in customer payment arrangements with the finance department
Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
Update the key products end-user list
Manage requests for technical documentation and quotations for customers
Develop and execute analytical tools for CRM and SAP-based reports, and develop statistical sales reports
Identify new tenders and complete tender documents with supervision (tender management)
Provide reports on various topics, e.g., customer complaints on loss/delays
Qualifications
Associate’s degree in business administration or related field
2 years of work experience in customer service or an order processing department
2 years of work experience in a product and service portfolio environment
The ability to generate accurate and precise reports
Service-oriented with strong attention to detail
Proven software skills, e.g., Microsoft Office, SAP, and any field management software
We Value
Good communication and teamworking skills
Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer As a growing global life science company with stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on topics such as Coaching, Agile Working and a Businesswomen’s Network
Health & Well Being: Medical plans, dental, vision, EAP, and other wellness programs
Intelligent Working Environment: Smart buildings with the latest technology and equipment
Retirement Savings Plan: 401(k) with generous company match
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health
Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP. We also welcome qualified applicants with disabilities or disabled veterans who may need reasonable accommodations to express interest in a specific opening. You may request reasonable accommodation by email at accommodationrequest@sartorius.com
About Sartorius: Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. We look forward to receiving your application.
#J-18808-Ljbffr