Aspen Skiing Company
Four Mountain Sports Store Manager Rental Retail
Aspen Skiing Company, Aspen, Colorado, us, 81612
Overview
Company Description
With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.
Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.
Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Position Summary The Rental Retail Store Manager leads all aspects of daily rental and retail operations, ensuring every guest receives a high-quality, personalized experience. This role champions a service-driven culture by guiding and supporting a high-performing team, driving sales, and maintaining a clean, organized, and guest-ready environment. With a focus on both financial performance and operational excellence, the Store Manager fosters a welcoming, energized atmosphere where team members thrive and guests feel genuinely valued. This position reports to the Rental Retail General Manager.
Salary:
The budgeted salary range for this position is $71,000-$79,500. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
Application Deadline:
Applications for this position will be accepted until October 15, 2025.
Openings:
We are currently hiring for 2 positions; Aspen and Buttermilk.
Essential Job Functions / Key Job Responsibilities
Coach and support staff to recommend the right gear, apparel, and accessories based on each guest’s ability level, interests, and needs
Maintain a well-stocked, well-sized rental fleet and retail inventory to meet daily operational and guest demand
Manage product flow by ordering from the warehouse, coordinating with other stores, and sourcing substitutions when needed
Oversee merchandising standards by ensuring product is fronted, restocked, and displayed in alignment with visual guidelines
Ensure accurate and efficient use of all rental and retail point-of-sale systems
Lead proper handling of liability issues by overseeing documentation, product testing, and coordination with the legal department
Resolve guest concerns or product returns promptly and professionally to uphold service standards and promote return business
Enforce loss prevention policies and monitor for inventory and cash handling accuracy
Oversee employee scheduling, task assignments, and on-the-floor supervision to ensure a productive and guest-focused team environment
Manage payroll and timekeeping to ensure accurate pay and compliance with labor guidelines
Lead hiring, onboarding, performance reviews, and documentation of employee performance or disciplinary actions
Other duties as assigned
Qualifications Education & Experience Requirements
High school diploma or equivalent required; bachelor’s degree preferred
Minimum 2 years of experience in rental or retail operations required, with preference for winter sports or outdoor recreation settings
Proven track record of successfully managing teams and driving sales in a fast-paced retail or rental environment preferred
Knowledge, Skills & Abilities
Certified or willing to become certified in ski binding torque testing and DIN settings
Proficient with Microsoft Office Suite, point-of-sale (POS) systems, and other relevant retail and rental software
Strong knowledge of industry trends and best practices, with the ability to apply them within the company context
Thorough understanding of company policies, procedures, and internal workflows
Skilled in employee management including performance evaluations, conflict resolution, and team motivation
Excellent verbal and written communication skills in English; additional languages a plus
Proven ability to lead, provide clear direction, and inspire team members to achieve goals
Capable of identifying and resolving straightforward operational issues promptly
Effective mediator able to resolve conflicts and maintain team cohesion
Skilled at handling difficult customer interactions to ensure high guest satisfaction
Ability to manage multiple priorities and projects efficiently without compromising quality
Strong problem-solving skills with a focus on practical, guest-centered solutions
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work indoors with no adverse conditions, however, some exposure to outdoor elements and or walking on slippery/uneven surfaces may be required
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits This position is classified as a regular full-time position eligible for the following benefits:
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Enrollment dates differ across the various programs.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company\'s benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
Aspen One E-Verify & Right to Work Poster
#J-18808-Ljbffr
With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.
Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.
Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.
Position Summary The Rental Retail Store Manager leads all aspects of daily rental and retail operations, ensuring every guest receives a high-quality, personalized experience. This role champions a service-driven culture by guiding and supporting a high-performing team, driving sales, and maintaining a clean, organized, and guest-ready environment. With a focus on both financial performance and operational excellence, the Store Manager fosters a welcoming, energized atmosphere where team members thrive and guests feel genuinely valued. This position reports to the Rental Retail General Manager.
Salary:
The budgeted salary range for this position is $71,000-$79,500. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
Application Deadline:
Applications for this position will be accepted until October 15, 2025.
Openings:
We are currently hiring for 2 positions; Aspen and Buttermilk.
Essential Job Functions / Key Job Responsibilities
Coach and support staff to recommend the right gear, apparel, and accessories based on each guest’s ability level, interests, and needs
Maintain a well-stocked, well-sized rental fleet and retail inventory to meet daily operational and guest demand
Manage product flow by ordering from the warehouse, coordinating with other stores, and sourcing substitutions when needed
Oversee merchandising standards by ensuring product is fronted, restocked, and displayed in alignment with visual guidelines
Ensure accurate and efficient use of all rental and retail point-of-sale systems
Lead proper handling of liability issues by overseeing documentation, product testing, and coordination with the legal department
Resolve guest concerns or product returns promptly and professionally to uphold service standards and promote return business
Enforce loss prevention policies and monitor for inventory and cash handling accuracy
Oversee employee scheduling, task assignments, and on-the-floor supervision to ensure a productive and guest-focused team environment
Manage payroll and timekeeping to ensure accurate pay and compliance with labor guidelines
Lead hiring, onboarding, performance reviews, and documentation of employee performance or disciplinary actions
Other duties as assigned
Qualifications Education & Experience Requirements
High school diploma or equivalent required; bachelor’s degree preferred
Minimum 2 years of experience in rental or retail operations required, with preference for winter sports or outdoor recreation settings
Proven track record of successfully managing teams and driving sales in a fast-paced retail or rental environment preferred
Knowledge, Skills & Abilities
Certified or willing to become certified in ski binding torque testing and DIN settings
Proficient with Microsoft Office Suite, point-of-sale (POS) systems, and other relevant retail and rental software
Strong knowledge of industry trends and best practices, with the ability to apply them within the company context
Thorough understanding of company policies, procedures, and internal workflows
Skilled in employee management including performance evaluations, conflict resolution, and team motivation
Excellent verbal and written communication skills in English; additional languages a plus
Proven ability to lead, provide clear direction, and inspire team members to achieve goals
Capable of identifying and resolving straightforward operational issues promptly
Effective mediator able to resolve conflicts and maintain team cohesion
Skilled at handling difficult customer interactions to ensure high guest satisfaction
Ability to manage multiple priorities and projects efficiently without compromising quality
Strong problem-solving skills with a focus on practical, guest-centered solutions
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work indoors with no adverse conditions, however, some exposure to outdoor elements and or walking on slippery/uneven surfaces may be required
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Job Benefits This position is classified as a regular full-time position eligible for the following benefits:
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Enrollment dates differ across the various programs.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company\'s benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
Aspen One participates in E-Verify.
Aspen One E-Verify & Right to Work Poster
#J-18808-Ljbffr