DoorDash
Senior Analyst, Analytics and Forecasting
DoorDash, Sunnyvale, California, United States, 94087
Senior Analyst, Analytics and Forecasting
Join to apply for the
Senior Analyst, Analytics and Forecasting
role at
DoorDash About The Team
You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences. About The Role
We are seeking a dynamic Senior Business Analyst to join our Forecasting and Network Operations Excellence team. This role will be instrumental in managing and driving projects aimed at scaling our global operations, optimizing processes, and coming up with cost-saving solutions. Your analytical expertise and strategic vision will shape the future of DoorDash's operational excellence. To be successful in this role, you should have demonstrated experience in designing, implementing and executing SQL. You should also have a talent for improving business processes. You'll be responsible for bridging data and business requirements, asking insightful questions and mining the answers. This role plays an important part in leading projects and influencing cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. Must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale You’re Excited About This Opportunity Because You Will
Manage Processes & Timelines; you will manage timely and succinct communications to Senior leadership partners to ensure accountability. You’ll balance urgency and priority while moving the needle on multiple initiatives Own business outcomes of our GSIO by driving initiatives across technical teams such as Data Science and Business Intelligence Exhibit agility in report creation and analysis, crafting BI dashboards and datasets within tight timelines to address immediate needs Take the lead in managing the demand planning process for designated business lines Proactively pinpoint opportunities for business improvement, system optimization, and automation while implementing data-driven process enhancements to optimize existing workflows Streamline and scale the existing planning process efficiently to cater to the distinct needs of each business line, ensuring alignment with growth and scalability objectives We’re Excited About You Because You
You have a Masters Degree in a Quantitative field +2yrs of relevant experience OR a Bachelors in a Quantitative field +4yrs of relevant experience Possess a strong proficiency in SQL, Excel, and building dashboards with BI tools such as Tableau, Sigma, Power BI, Quicksight, Looker; Familiarity with Snowflake and Sigma is a plus Can read an ETL pipeline and collaborate with Data and Software Engineers Can design new metrics and collaborate with Data Scientists Can lead projects independently and collaborate with Operations, Finance Successfully influence without authority Have strong verbal and written communication skills; you know how to work with individual contributors and senior leaders Curious to learn new things and find ways to improve the DoorDash ecosystem Compensation
The national base pay range for this position within the United States, including Illinois and Colorado. Base salary is localized according to employee work location. $63,000—$105,900 USD Benefits
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked. Non-Discrimination and Inclusion
The national non-discrimination statement: We are committed to growing and empowering a more inclusive community within our company, industry, and cities. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity or expression, disability, or veteran status. We encourage applicants from diverse backgrounds to apply. Pleased note: Pursuant to local hiring regulations, we will consider qualified applicants including those with arrest or conviction records, in a manner consistent with applicable regulation. If you need accommodations, please inform your recruiting contact upon initial connection.
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Join to apply for the
Senior Analyst, Analytics and Forecasting
role at
DoorDash About The Team
You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences. About The Role
We are seeking a dynamic Senior Business Analyst to join our Forecasting and Network Operations Excellence team. This role will be instrumental in managing and driving projects aimed at scaling our global operations, optimizing processes, and coming up with cost-saving solutions. Your analytical expertise and strategic vision will shape the future of DoorDash's operational excellence. To be successful in this role, you should have demonstrated experience in designing, implementing and executing SQL. You should also have a talent for improving business processes. You'll be responsible for bridging data and business requirements, asking insightful questions and mining the answers. This role plays an important part in leading projects and influencing cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. Must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale You’re Excited About This Opportunity Because You Will
Manage Processes & Timelines; you will manage timely and succinct communications to Senior leadership partners to ensure accountability. You’ll balance urgency and priority while moving the needle on multiple initiatives Own business outcomes of our GSIO by driving initiatives across technical teams such as Data Science and Business Intelligence Exhibit agility in report creation and analysis, crafting BI dashboards and datasets within tight timelines to address immediate needs Take the lead in managing the demand planning process for designated business lines Proactively pinpoint opportunities for business improvement, system optimization, and automation while implementing data-driven process enhancements to optimize existing workflows Streamline and scale the existing planning process efficiently to cater to the distinct needs of each business line, ensuring alignment with growth and scalability objectives We’re Excited About You Because You
You have a Masters Degree in a Quantitative field +2yrs of relevant experience OR a Bachelors in a Quantitative field +4yrs of relevant experience Possess a strong proficiency in SQL, Excel, and building dashboards with BI tools such as Tableau, Sigma, Power BI, Quicksight, Looker; Familiarity with Snowflake and Sigma is a plus Can read an ETL pipeline and collaborate with Data and Software Engineers Can design new metrics and collaborate with Data Scientists Can lead projects independently and collaborate with Operations, Finance Successfully influence without authority Have strong verbal and written communication skills; you know how to work with individual contributors and senior leaders Curious to learn new things and find ways to improve the DoorDash ecosystem Compensation
The national base pay range for this position within the United States, including Illinois and Colorado. Base salary is localized according to employee work location. $63,000—$105,900 USD Benefits
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked. Non-Discrimination and Inclusion
The national non-discrimination statement: We are committed to growing and empowering a more inclusive community within our company, industry, and cities. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity or expression, disability, or veteran status. We encourage applicants from diverse backgrounds to apply. Pleased note: Pursuant to local hiring regulations, we will consider qualified applicants including those with arrest or conviction records, in a manner consistent with applicable regulation. If you need accommodations, please inform your recruiting contact upon initial connection.
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