BD
Analyst, Contract and Pricing Operations
Join to apply for the
Analyst, Contract and Pricing Operations
role at
BD BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Summary We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible
with us. The North America Quote to Cash (QTC) Customer Operations team is responsible for managing all aspects of customer support operations. This includes leading a team of support associates, establishing performance metrics, analyzing customer feedback, and driving continuous improvements in service quality. The ideal candidate for this role will possess strong organizational and multitasking abilities, along with a solid understanding of service excellence and contract management processes. Effective communication skills, both verbal and written are essential for engaging with internal and external stakeholders across technical and non-technical domains. Accountabilities In This Role Reporting to the Manager of Contract Operations, the Analyst is responsible for supporting BD’s price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. Ensure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements. Serve as a key point of contact for internal and external inquiries related to pricing activation and membership. Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers. Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities. Ensure alignment of external partners and customers with BD’s strategic objectives. Essential Responsibilities Efficiently manage and resolve a high volume of external and internal inquiries. Understand and support BD’s business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests. Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes. Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks. Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools. Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process. Partner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results. Work with varying teams to address contract execution activities impacting pricing accuracy. Qualifications Bachelor’s degree (BA/BS) or equivalent professional experience (required). 1–3 years of experience in commercial contract operations or related fields. Strong Excel skills, including the ability to manipulate large datasets and extract insights. Familiarity with ERP systems including SAP, Vistex, and JDE (preferred). Key Competencies Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. Proven ability to build and maintain strong cross-functional relationships across internal and external stakeholders. Strong problem-solving skills with sound business acumen and attention to detail. Demonstrates a growth mindset and a commitment to continuous improvement, innovation, and driving value. Highly organized with the ability to manage multiple priorities effectively. BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. We offer a competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively. Salary Range Information $30.70 - $50.60 USD Hourly
#J-18808-Ljbffr
Join to apply for the
Analyst, Contract and Pricing Operations
role at
BD BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Summary We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible
with us. The North America Quote to Cash (QTC) Customer Operations team is responsible for managing all aspects of customer support operations. This includes leading a team of support associates, establishing performance metrics, analyzing customer feedback, and driving continuous improvements in service quality. The ideal candidate for this role will possess strong organizational and multitasking abilities, along with a solid understanding of service excellence and contract management processes. Effective communication skills, both verbal and written are essential for engaging with internal and external stakeholders across technical and non-technical domains. Accountabilities In This Role Reporting to the Manager of Contract Operations, the Analyst is responsible for supporting BD’s price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. Ensure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements. Serve as a key point of contact for internal and external inquiries related to pricing activation and membership. Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers. Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities. Ensure alignment of external partners and customers with BD’s strategic objectives. Essential Responsibilities Efficiently manage and resolve a high volume of external and internal inquiries. Understand and support BD’s business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests. Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes. Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks. Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools. Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process. Partner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results. Work with varying teams to address contract execution activities impacting pricing accuracy. Qualifications Bachelor’s degree (BA/BS) or equivalent professional experience (required). 1–3 years of experience in commercial contract operations or related fields. Strong Excel skills, including the ability to manipulate large datasets and extract insights. Familiarity with ERP systems including SAP, Vistex, and JDE (preferred). Key Competencies Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. Proven ability to build and maintain strong cross-functional relationships across internal and external stakeholders. Strong problem-solving skills with sound business acumen and attention to detail. Demonstrates a growth mindset and a commitment to continuous improvement, innovation, and driving value. Highly organized with the ability to manage multiple priorities effectively. BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. We offer a competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively. Salary Range Information $30.70 - $50.60 USD Hourly
#J-18808-Ljbffr