salesforce.com, inc.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category: Customer Success
Role: Leader for Signature Success Plan renewals and growth within High-Tech Enterprise customers. This role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level, with the ability to research, synthesize, and develop insights from market intelligence and customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.
Your Impact
Lead a team of 8+ CSMs, fostering growth and excellence.
Address and resolve customer blocking issues in collaboration with frontline managers.
Execute strategies for Signature Success Plan renewals across teams.
Work closely with peers and selling partners on capacity planning for Signature obligations.
Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed.
Partner with recruiting teams to orchestrate impactful talent acquisition events.
Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training.
Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.
Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders.
As a Territory or Cloud Manager, monitor key performance indicators, including Customer Health using the Customer Success Score and Salesforce Loyalty.
As a Cloud Manager, be responsible for delivery metrics, ensuring consistent progress and results.
Preferred Qualifications & Skills
Possess a minimum of 4+ years in leadership roles with direct experience in customer success and team management.
Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
Demonstrate excellent communication skills to bridge between various teams and levels.
Showcase a proven track record in talent management, including recruitment, retention, and development.
Familiarity with Salesforce's product offerings, services, and the larger industry landscape.
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Experience working with Enterprise-level customers.
Note: This role is office-flexible, and the expectation is to be in office 3 days per week Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive for an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on merit, competence and qualifications without regard to protected characteristics. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time off, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Salesforce benefits information. Salesforce also complies with fair chance hiring regulations where applicable. For Washington-based roles, base salary range: 185,500 – 268,900; for California-based roles, base salary range: 202,700 – 293,900.
#J-18808-Ljbffr
Lead a team of 8+ CSMs, fostering growth and excellence.
Address and resolve customer blocking issues in collaboration with frontline managers.
Execute strategies for Signature Success Plan renewals across teams.
Work closely with peers and selling partners on capacity planning for Signature obligations.
Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed.
Partner with recruiting teams to orchestrate impactful talent acquisition events.
Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training.
Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.
Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders.
As a Territory or Cloud Manager, monitor key performance indicators, including Customer Health using the Customer Success Score and Salesforce Loyalty.
As a Cloud Manager, be responsible for delivery metrics, ensuring consistent progress and results.
Preferred Qualifications & Skills
Possess a minimum of 4+ years in leadership roles with direct experience in customer success and team management.
Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
Demonstrate excellent communication skills to bridge between various teams and levels.
Showcase a proven track record in talent management, including recruitment, retention, and development.
Familiarity with Salesforce's product offerings, services, and the larger industry landscape.
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Experience working with Enterprise-level customers.
Note: This role is office-flexible, and the expectation is to be in office 3 days per week Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive for an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on merit, competence and qualifications without regard to protected characteristics. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time off, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Salesforce benefits information. Salesforce also complies with fair chance hiring regulations where applicable. For Washington-based roles, base salary range: 185,500 – 268,900; for California-based roles, base salary range: 202,700 – 293,900.
#J-18808-Ljbffr