Leap
About the Brand
Monica Zwirner and Lucy Wallace Eustice founded
MZ Wallace
in Soho, New York, with a simple goal — design that does more, so you can do more. "We started MZ Wallace after searching for, and not finding, something that seemed so obvious and necessary -a bag that would allow for every aspect of our busy lives, that we could use all day, every day, all year round." - Lucy Wallace Eustice, cofounder and co-designer "There were a lot of bags in the marketplace, but there wasn't one that worked for people like us, people who traveled and worked and had small children. We needed bags that could go from day to night, from the office to evening plans or errands. That need was our inspiration and still is today." - Monica Zwirner, cofounder and co-designer. About the Role
We are seeking an innovative and results-driven
Store Manager
for our boutique powered by the Leap Platform, coming to
Los Angeles, November 2025 . You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example. As a local market expert, you will use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness. You’ll also partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence. Operational excellence is at the core of this position. You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing. The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening/closing procedures, team scheduling, and payroll accuracy. This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations. Responsibilities
Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability. Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance. Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication. Flexibility to work evenings, weekends, holidays, and occasional travel as needed. Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs. Must be 18+ years of age. Annual Pay Range : 65k to 80k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. Interpersonal Skills
Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback. Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences. Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation. Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results. Emotional Intelligence: Demonstrates self-awareness, empathy, and professional warmth in all interactions. Detail-Oriented: Ensures operational and brand standards are executed accurately. Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience. Key Performance Indicators (KPIs)
Sales & Profitability: Meets and exceeds store sales targets, drives conversion, average order value (AOV), and units per transaction (UPT). Client Engagement: Achieves high NPS and client retention through personalized outreach. Operational Compliance: Maintains inventory accuracy and visual standards. Team Retention & Development: Builds a loyal, engaged team through coaching and growth opportunities. About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. Leap manages 100+ stores across the country and partners with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and others. To hear more about our platform directly from our CEO, click here. Leap offers a competitive total rewards package, which includes: Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid holidays, unlimited PTO, sick leave, parental leave) Perks (commuter benefits, 401K, employee discounts, referral bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allowance for participating Leap brands Leap celebrates diversity and is committed to a safe, rewarding and inclusive environment. We value age, race, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity, and more. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, General Business, and Education Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at Leap by 2x
#J-18808-Ljbffr
Monica Zwirner and Lucy Wallace Eustice founded
MZ Wallace
in Soho, New York, with a simple goal — design that does more, so you can do more. "We started MZ Wallace after searching for, and not finding, something that seemed so obvious and necessary -a bag that would allow for every aspect of our busy lives, that we could use all day, every day, all year round." - Lucy Wallace Eustice, cofounder and co-designer "There were a lot of bags in the marketplace, but there wasn't one that worked for people like us, people who traveled and worked and had small children. We needed bags that could go from day to night, from the office to evening plans or errands. That need was our inspiration and still is today." - Monica Zwirner, cofounder and co-designer. About the Role
We are seeking an innovative and results-driven
Store Manager
for our boutique powered by the Leap Platform, coming to
Los Angeles, November 2025 . You will lead with a strategic mindset, developing and executing plans that drive sales, enhance customer interactions, and strengthen community ties. A key part of this role is recruiting and developing a high-performing team through thoughtful hiring, coaching, and performance management. You’ll foster a collaborative, goal-oriented environment by setting clear expectations and leading by example. As a local market expert, you will use your knowledge of community events and networking opportunities to drive store traffic, client engagement, and brand awareness. You’ll also partner with neighboring stores and execute impactful in-store activations to grow the customer base and elevate the brand presence. Operational excellence is at the core of this position. You will ensure brand standards are met across all areas of store operations, including visual merchandising, cleanliness, inventory management, and shipment processing. The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening/closing procedures, team scheduling, and payroll accuracy. This role may extend beyond your primary location, occasionally supporting other Leap-powered stores within the market. This includes assisting with new store openings, onboarding team members, providing sales floor coverage, or leading community activations. Responsibilities
Lead a proactive talent strategy through recruiting, networking, and succession planning to build strong pipelines and ensure long-term team stability. Ensure operational excellence across scheduling, payroll, inventory management, visual standards, and policy compliance to drive consistent store performance. Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication. Flexibility to work evenings, weekends, holidays, and occasional travel as needed. Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs. Must be 18+ years of age. Annual Pay Range : 65k to 80k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. Interpersonal Skills
Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback. Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences. Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation. Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results. Emotional Intelligence: Demonstrates self-awareness, empathy, and professional warmth in all interactions. Detail-Oriented: Ensures operational and brand standards are executed accurately. Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience. Key Performance Indicators (KPIs)
Sales & Profitability: Meets and exceeds store sales targets, drives conversion, average order value (AOV), and units per transaction (UPT). Client Engagement: Achieves high NPS and client retention through personalized outreach. Operational Compliance: Maintains inventory accuracy and visual standards. Team Retention & Development: Builds a loyal, engaged team through coaching and growth opportunities. About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. Leap manages 100+ stores across the country and partners with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and others. To hear more about our platform directly from our CEO, click here. Leap offers a competitive total rewards package, which includes: Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid holidays, unlimited PTO, sick leave, parental leave) Perks (commuter benefits, 401K, employee discounts, referral bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allowance for participating Leap brands Leap celebrates diversity and is committed to a safe, rewarding and inclusive environment. We value age, race, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity, and more. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, General Business, and Education Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing Referrals increase your chances of interviewing at Leap by 2x
#J-18808-Ljbffr