STI
1.PHONES - Utilizing excellent customer service, answer agency main phone line via Ms Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
2.PHONE LOG - Calls received will be entered into a log.
3.VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
4.GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
5.CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.
6.PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
7.SCANNING - back up for assisting with scanning old paper files into an online electronic software system.
8.ADMINISTRATION - various administrative assistance duties as needed.
Training provided for all systems. Knowledge of MS Office recommended.
2.PHONE LOG - Calls received will be entered into a log.
3.VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
4.GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
5.CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.
6.PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
7.SCANNING - back up for assisting with scanning old paper files into an online electronic software system.
8.ADMINISTRATION - various administrative assistance duties as needed.
Training provided for all systems. Knowledge of MS Office recommended.