Henry Ford Health
Assistant Store Manager OptimEyes - Full time - Taylor
Henry Ford Health, Taylor, Michigan, United States, 48180
Overview
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Assistant Store Manager OptimEyes - Full time - Taylor
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Henry Ford Health . General Summary
Assist customers with questions or concerns related to their experience and service within OptimEyes while providing support to the management team with day-to-day operations. The Assistant Store Manager is cross-trained in all areas of OptimEyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient. Responsibilities
Directs and advises customers in a friendly and efficient manner, and investigates and resolves inquiries concerning merchandise, service or billing. Problem solve patient and employee issues when they arise. Support management with general office operations and support the sales team. Open and close the office independently. Act as an ambassador between OptimEyes and the customer to meet customer needs. Monitor and resolve customer issues and survey issues. Engage with local businesses and HFH Medical Centers to promote OptimEyes. Prepare daily communications or huddles to staff. Accurately and legibly record patient information and appointments for eye examinations and eye care orders. Accurately design, measure, fit, and adapt lenses and frames for patients according to written optical prescription. Adjust frame and lens position to fit patient; may shape or reshape eyewear. Qualifications
High School Diploma or GED required. Previous optical experience and knowledge required. Previous retail or hospitality experience required. Requires computer knowledge. Advanced knowledge of operational support systems used within OptimEyes including Acuity Logic, eEHR, and insurances. Successful completion of Henry Ford Optimeyes training courses. Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in HFHS Customer Service Policy. Must practice customer service skills as provided through ongoing training and in-services. Physical Demands / Working Conditions
Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Requires evening and weekend hours. Additional Information
Organization: Community Care Services Department: HF Optimeyes Taylor SVC 2VS303 Shift: Rotating Union Code: Not Applicable
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Join to apply for the
Assistant Store Manager OptimEyes - Full time - Taylor
role at
Henry Ford Health . General Summary
Assist customers with questions or concerns related to their experience and service within OptimEyes while providing support to the management team with day-to-day operations. The Assistant Store Manager is cross-trained in all areas of OptimEyes, including Optical Service Representative, Optician, Optometric Assistant, and Dispenser to assist customers in any facet of the business by being an advocate for the patient. Responsibilities
Directs and advises customers in a friendly and efficient manner, and investigates and resolves inquiries concerning merchandise, service or billing. Problem solve patient and employee issues when they arise. Support management with general office operations and support the sales team. Open and close the office independently. Act as an ambassador between OptimEyes and the customer to meet customer needs. Monitor and resolve customer issues and survey issues. Engage with local businesses and HFH Medical Centers to promote OptimEyes. Prepare daily communications or huddles to staff. Accurately and legibly record patient information and appointments for eye examinations and eye care orders. Accurately design, measure, fit, and adapt lenses and frames for patients according to written optical prescription. Adjust frame and lens position to fit patient; may shape or reshape eyewear. Qualifications
High School Diploma or GED required. Previous optical experience and knowledge required. Previous retail or hospitality experience required. Requires computer knowledge. Advanced knowledge of operational support systems used within OptimEyes including Acuity Logic, eEHR, and insurances. Successful completion of Henry Ford Optimeyes training courses. Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in HFHS Customer Service Policy. Must practice customer service skills as provided through ongoing training and in-services. Physical Demands / Working Conditions
Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Requires evening and weekend hours. Additional Information
Organization: Community Care Services Department: HF Optimeyes Taylor SVC 2VS303 Shift: Rotating Union Code: Not Applicable
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