Relativity
Overview
Relativity's Success Operations team drives strategy, planning, and execution for the company’s post-sale Customer Success organization. We are trusted thought and execution partners to department leadership, working closely with them to shape and deliver functional strategies that drive value for our customers and internal teams. Responsibilities
Serve as a strategic thought partner to Success leadership by supporting the planning, alignment, and execution of the Success Tiers program. Own day-to-day program operations, including onboarding coordination, deal tracking, SOP maintenance, capacity planning, and performance reporting. Translate strategic goals into executional workstreams, collaborating with cross-functional teams to operationalize new tier-related initiatives. Maintain clear and consistent internal documentation to ensure teams understand and deliver on our tiered service offerings. Build and continuously improve delivery tools such as trackers, templates, and process workflows that support scalable service execution. Track key program metrics (e.g., adoption, retention, satisfaction) and use insights to inform decisions, iterate on offerings, and support strategic planning. Develop polished, executive-ready materials that summarize program performance, risks, and opportunities to leadership. Qualifications
3–5 years of experience in program management, customer success operations, or professional services, ideally within a SaaS or technology environment. Demonstrated ability to manage complex, cross-functional initiatives from concept through execution. Strong business acumen and critical thinking skills; able to contribute meaningfully to strategic discussions while managing tactical details. Clear and confident communicator who can engage with both frontline and executive stakeholders. Analytical and detail-oriented, with a mindset for continuous improvement and structured problem solving. Experience with tools such as Salesforce, Gainsight, Asana, Jira, and Excel. Bonus: Background in consulting, post-sale strategy, or operational design for customer-facing programs. Compensation and Benefits
Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is $119,000 to $179,000. The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management and Information Technology Industries: Software Development
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Relativity's Success Operations team drives strategy, planning, and execution for the company’s post-sale Customer Success organization. We are trusted thought and execution partners to department leadership, working closely with them to shape and deliver functional strategies that drive value for our customers and internal teams. Responsibilities
Serve as a strategic thought partner to Success leadership by supporting the planning, alignment, and execution of the Success Tiers program. Own day-to-day program operations, including onboarding coordination, deal tracking, SOP maintenance, capacity planning, and performance reporting. Translate strategic goals into executional workstreams, collaborating with cross-functional teams to operationalize new tier-related initiatives. Maintain clear and consistent internal documentation to ensure teams understand and deliver on our tiered service offerings. Build and continuously improve delivery tools such as trackers, templates, and process workflows that support scalable service execution. Track key program metrics (e.g., adoption, retention, satisfaction) and use insights to inform decisions, iterate on offerings, and support strategic planning. Develop polished, executive-ready materials that summarize program performance, risks, and opportunities to leadership. Qualifications
3–5 years of experience in program management, customer success operations, or professional services, ideally within a SaaS or technology environment. Demonstrated ability to manage complex, cross-functional initiatives from concept through execution. Strong business acumen and critical thinking skills; able to contribute meaningfully to strategic discussions while managing tactical details. Clear and confident communicator who can engage with both frontline and executive stakeholders. Analytical and detail-oriented, with a mindset for continuous improvement and structured problem solving. Experience with tools such as Salesforce, Gainsight, Asana, Jira, and Excel. Bonus: Background in consulting, post-sale strategy, or operational design for customer-facing programs. Compensation and Benefits
Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is $119,000 to $179,000. The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management and Information Technology Industries: Software Development
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