City of Abilene
GENERAL DESCRIPTION
Under general supervision, to perform a wide range of customer service duties and functions in Guest Services at the Rose Park Senior Center. Provides support to division administrative staff in the operations of Senior Services.
SUPERVISION EXERCISED
This position exercises no supervision.
IMPORTANT AND ESSENTIAL DUTIES
Greet citizens on arrival to the Rose Park Senior Center and respond to general inquiries.
Provide administrative support to supervisors and managers.
Support customer services operations by addressing citizen inquiries and providing information of center functions and activities.
Responsible for setup, teardown and cleanup of various special events and programming activities.
Handle incoming and outgoing calls.
Maintain, inspect, and clean equipment and facilities, adhering to all policies and procedures.
Assist with the day-to-day operations of the Rose Park Senior Center.
Operate a vehicle to transport food to various locations as needed.
OTHER JOB RELATED DUTIES
Transport food, as needed, to other sites.
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
General customer service and telephone etiquette.
Safe driving practices and vehicle operation for transporting food.
Skill to:
Manage time effectively.
Provide excellent customer service and communicate clearly.
Interact with senior citizens in a professional and courteous way.
Operate a vehicle in all weather conditions.
Ability to:
Work independently.
Demonstrate a positive attitude and initiative.
Use resourcefulness and tact when dealing with upset citizens.
Accommodate changing work priorities.
Verbally communicate with the public and staff effectively and use proper telephone etiquette.
Respond quickly in emergency situations; follow and enforce rules.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
This is an entry level position, but preference may be given to individuals with previous customer service experience.
Education/Training:
A high school diploma or GED is required.
License or Certificate:
A valid Texas driver's license is required.
Special Requirements:
Essential duties require the following physical skills and work environment:
Must be at least 18 years of age.
Ability to work flexible hours including mornings, nights, and weekends.
Work environment includes the possibility of working outdoors in extreme heat and cold.
With or without accommodation, the "X" indicates the overall strength demand of the position during a typical workday:
___Sedentary - lifting of no more than 10 pounds
___Light - lifting no more than 20 pounds; carrying up to 10 pounds
_X_Medium - lifting no more than 50 pounds; carrying up to 25 pounds
___Heavy - lifting no more than 100 pounds; carrying up to 50 pounds
___Very Heavy - team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes:
The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N =No
E=Extensive (100 - 70% of the time)
M=Moderate (60 - 30% of the time)
I=Infrequent (20 - 10% of the time)
A=Almost Never ( Code / Task
_M__Standing
_M__Sitting
_M_Walking
_M_Lifting
_M_Carrying
__I_Pushing/Pulling
_A_Overhead Work
_I__Fine Dexterity
_I__Kneeling
_I__Crouching
_A_Crawling
_M_Bending
_M_Twisting
_A_Climbing
_E_Balancing
_E_Vision
_E_Hearing
_M_Talking
___Other:
Under general supervision, to perform a wide range of customer service duties and functions in Guest Services at the Rose Park Senior Center. Provides support to division administrative staff in the operations of Senior Services.
SUPERVISION EXERCISED
This position exercises no supervision.
IMPORTANT AND ESSENTIAL DUTIES
Greet citizens on arrival to the Rose Park Senior Center and respond to general inquiries.
Provide administrative support to supervisors and managers.
Support customer services operations by addressing citizen inquiries and providing information of center functions and activities.
Responsible for setup, teardown and cleanup of various special events and programming activities.
Handle incoming and outgoing calls.
Maintain, inspect, and clean equipment and facilities, adhering to all policies and procedures.
Assist with the day-to-day operations of the Rose Park Senior Center.
Operate a vehicle to transport food to various locations as needed.
OTHER JOB RELATED DUTIES
Transport food, as needed, to other sites.
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
General customer service and telephone etiquette.
Safe driving practices and vehicle operation for transporting food.
Skill to:
Manage time effectively.
Provide excellent customer service and communicate clearly.
Interact with senior citizens in a professional and courteous way.
Operate a vehicle in all weather conditions.
Ability to:
Work independently.
Demonstrate a positive attitude and initiative.
Use resourcefulness and tact when dealing with upset citizens.
Accommodate changing work priorities.
Verbally communicate with the public and staff effectively and use proper telephone etiquette.
Respond quickly in emergency situations; follow and enforce rules.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
This is an entry level position, but preference may be given to individuals with previous customer service experience.
Education/Training:
A high school diploma or GED is required.
License or Certificate:
A valid Texas driver's license is required.
Special Requirements:
Essential duties require the following physical skills and work environment:
Must be at least 18 years of age.
Ability to work flexible hours including mornings, nights, and weekends.
Work environment includes the possibility of working outdoors in extreme heat and cold.
With or without accommodation, the "X" indicates the overall strength demand of the position during a typical workday:
___Sedentary - lifting of no more than 10 pounds
___Light - lifting no more than 20 pounds; carrying up to 10 pounds
_X_Medium - lifting no more than 50 pounds; carrying up to 25 pounds
___Heavy - lifting no more than 100 pounds; carrying up to 50 pounds
___Very Heavy - team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes:
The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N =No
E=Extensive (100 - 70% of the time)
M=Moderate (60 - 30% of the time)
I=Infrequent (20 - 10% of the time)
A=Almost Never ( Code / Task
_M__Standing
_M__Sitting
_M_Walking
_M_Lifting
_M_Carrying
__I_Pushing/Pulling
_A_Overhead Work
_I__Fine Dexterity
_I__Kneeling
_I__Crouching
_A_Crawling
_M_Bending
_M_Twisting
_A_Climbing
_E_Balancing
_E_Vision
_E_Hearing
_M_Talking
___Other: