TB ISLE RESORT LP
Front Desk/At Your Service Agent - Overnight
TB ISLE RESORT LP, Aventura, Florida, United States
Job Details
Job Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL
Description
Scope of Position
The Front Desk/At Your Service Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort, answering calls made to hotel and directing them appropriately to hotel extensions or guestrooms eliminating the call around process for the guest. He/she will process all payments according to established resort requirements and provide information to guests, as well as inquiries in person or via telephone. The Front Desk/At Your Service Agent will clearly communicate with guests regarding hotel information, events, and emergencies.
Position Requirements Professional demeanor appropriate for a luxury environment. Minimum one (1) year experience in a hotel or Resort Front Desk position. Outstanding guest service skills. Able to handle a multitude of tasks in an ever-changing environment. Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members. Proficient in Excel, Word, Opera, Outlook, and/or Guest Experience Platform (GXP). Able to operate multi-line switchboard efficiently. Responsibilities
Approach all encounters with guests, employees, and members in a professional and personalized manner. Responsible for providing prompt yet personal service at times of check-in & check-out. Assist management in applying credit and guest billing policies. Resolve all guest concerns to conclusion including working with other departments to ensure guest satisfaction. Ensure department compliance with the JW Marriott Miami Turnberry Resort & Spa policies, procedures, and programs. Always maintain a professional and high-quality service-oriented environment. Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with JW Marriott Miami Turnberry Resort & Spa standards. Answer multiple incoming telephone lines. Complete personalized wake up calls for guests. Possess superior phone etiquette, record keeping and follow-up skills. Understand and communicate promotions and enhancements effectively with Associates and guests. Offer to handle special arrangements during guest stays; coordinate future visits. Actively participate in training and continuing education related to the Front Desk. Complete projects in a timely manner as required by the Night Manager and Supervisors. Perform any other reasonable duties as required by management. Education
High school diploma or GED or degree in Hospitality related major. Skills and Abilities
Able to communicate in the English language. Second language is a plus. Able to work flexible schedules including holidays and weekends and able to perform multiple tasks. Experience using software programs such as Microsoft Office (Word, Excel, and Outlook). Physical Requirements
Must be able to work in a fast-paced environment. Must be physically fit to lift, pull, and push items up to 50 pounds. Use the telephone and computer keyboard daily. Requires standing/walking/reaching and bending throughout shift.
Job Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL
Description
Scope of Position
The Front Desk/At Your Service Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort, answering calls made to hotel and directing them appropriately to hotel extensions or guestrooms eliminating the call around process for the guest. He/she will process all payments according to established resort requirements and provide information to guests, as well as inquiries in person or via telephone. The Front Desk/At Your Service Agent will clearly communicate with guests regarding hotel information, events, and emergencies.
Position Requirements Professional demeanor appropriate for a luxury environment. Minimum one (1) year experience in a hotel or Resort Front Desk position. Outstanding guest service skills. Able to handle a multitude of tasks in an ever-changing environment. Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members. Proficient in Excel, Word, Opera, Outlook, and/or Guest Experience Platform (GXP). Able to operate multi-line switchboard efficiently. Responsibilities
Approach all encounters with guests, employees, and members in a professional and personalized manner. Responsible for providing prompt yet personal service at times of check-in & check-out. Assist management in applying credit and guest billing policies. Resolve all guest concerns to conclusion including working with other departments to ensure guest satisfaction. Ensure department compliance with the JW Marriott Miami Turnberry Resort & Spa policies, procedures, and programs. Always maintain a professional and high-quality service-oriented environment. Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with JW Marriott Miami Turnberry Resort & Spa standards. Answer multiple incoming telephone lines. Complete personalized wake up calls for guests. Possess superior phone etiquette, record keeping and follow-up skills. Understand and communicate promotions and enhancements effectively with Associates and guests. Offer to handle special arrangements during guest stays; coordinate future visits. Actively participate in training and continuing education related to the Front Desk. Complete projects in a timely manner as required by the Night Manager and Supervisors. Perform any other reasonable duties as required by management. Education
High school diploma or GED or degree in Hospitality related major. Skills and Abilities
Able to communicate in the English language. Second language is a plus. Able to work flexible schedules including holidays and weekends and able to perform multiple tasks. Experience using software programs such as Microsoft Office (Word, Excel, and Outlook). Physical Requirements
Must be able to work in a fast-paced environment. Must be physically fit to lift, pull, and push items up to 50 pounds. Use the telephone and computer keyboard daily. Requires standing/walking/reaching and bending throughout shift.