Smart Caliber Technology
Overview
Role Name: Java On-Site Manager
Location: San Francisco
Contract
Only accepting resumes with 10+ years of experience and strong Financial/Banking background.
Job Description Genesys Senior DEV JD
Responsibilities
Minimum 5 to 9 years of application development experience implementing multichannel self-service and OmniChannel Orchestration Routing on Genesys Cloud CX
Functional and hands on experience on development on Voice and NonVoice ChatSMS Email Bot etc applications solutioning using Genesys Cloud CX Architect
Experience in implementing third party integration like AWS Lambda Lex Polly Workday and CRM Dynamics etc
The ideal candidate will possess a strong and wellestablished record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media Genesy Agent Copilot and Genesys AI features
Thorough understanding of Genesys Framework Integration with internal and external components
Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies
Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance
Knowledge of WFM Reporting and Analytics using Genesys developer API
Experience in a single complex development environment or across multiple platforms.
Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc
Ability to work effectively in a remote virtual and global environment.
Qualifications
10+ years of relevant experience with a strong Financial/Banking background (as indicated in the requirements)
Proven experience with Genesys Cloud CX and related multi-channel self-service solutions
Certification in Genesys Cloud CX in one or more focused areas (Inbound, Outbound, Multichannel, Recording, Reporting, etc.)
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Location: San Francisco
Contract
Only accepting resumes with 10+ years of experience and strong Financial/Banking background.
Job Description Genesys Senior DEV JD
Responsibilities
Minimum 5 to 9 years of application development experience implementing multichannel self-service and OmniChannel Orchestration Routing on Genesys Cloud CX
Functional and hands on experience on development on Voice and NonVoice ChatSMS Email Bot etc applications solutioning using Genesys Cloud CX Architect
Experience in implementing third party integration like AWS Lambda Lex Polly Workday and CRM Dynamics etc
The ideal candidate will possess a strong and wellestablished record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media Genesy Agent Copilot and Genesys AI features
Thorough understanding of Genesys Framework Integration with internal and external components
Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies
Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance
Knowledge of WFM Reporting and Analytics using Genesys developer API
Experience in a single complex development environment or across multiple platforms.
Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc
Ability to work effectively in a remote virtual and global environment.
Qualifications
10+ years of relevant experience with a strong Financial/Banking background (as indicated in the requirements)
Proven experience with Genesys Cloud CX and related multi-channel self-service solutions
Certification in Genesys Cloud CX in one or more focused areas (Inbound, Outbound, Multichannel, Recording, Reporting, etc.)
#J-18808-Ljbffr