CoreSite
Customer Success Project Manager - Temp (LA1) (1770)
CoreSite, Denver, Colorado, United States, 80285
Overview
Customer Success Project Manager - Temp (HQ) at CoreSite. We empower a more connected future through high-performance data centers and interconnection solutions. Our culture emphasizes operational excellence, collaboration, ownership, and a commitment to delivering exceptional customer experiences. We are currently hiring for a 6-month contract that may extend. Responsibilities
Responsible for the overall planning, implementation/management, and close-out of customer move-in, expansion, and migration projects. Coordinate multi-market deployments and work with other Project Managers to complete them as needed. Collaborate with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define deliverables and plans, and ensure quality delivery and customer satisfaction. Serve as project manager for customer interaction in market, including vendor management and timely completion of deployments against readiness metrics. Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved requests, including adherence to SLAs. Process all customer orders (Power, Cross Connection, cage/cabinet builds, package deliveries) and manage resources to ensure accurate work orders. Maintain excellent customer service throughout the project lifecycle through proactive communication with customers and internal teams. Collaborate with internal units to identify and resolve project risks; identify areas for internal process improvements and implement them. Act as first line of contact for pre/post-sales implementation in the geographic market. Participate in weekly market calls; promote CoreSite values and guiding principles. Respond to email and phone inquiries; handle other projects and duties as assigned. Qualifications
Education/Experience: Bachelor's Degree preferred or equivalent experience; minimum 5 years in customer service; co-location data center or telecommunications experience preferred. Project Management Professional (PMP) Certification is required; Salesforce experience is a plus. Skills & Abilities: extreme attention to detail, strong interpersonal and communication skills, superior project management skills, ability to drive stakeholders to meet timelines, understanding of electrical and mechanical systems in data centers, and knowledge of data center IT infrastructure. Ability to work in a high-growth, dynamic environment; willing to work nights/weekends/overtime as needed; strong analytical and process-improvement mindset; excellent organizational skills; able to work independently with coordination across teams; proficient in Excel and Microsoft Project. Travel and Work Arrangements
80% onsite work; onsite presence at CoreSite data center campus 4 days per week. Travel expected at a minimum of 15% based on customer needs. Key Performance Indicators/Metrics
On-time delivery Customer satisfaction Work order accuracy Education/Experience
Bachelor's Degree preferred or equivalent years of experience Minimum of 5 years' experience in customer service Co-location data center or telecommunications experience preferred PMP Certification required Salesforce experience a plus Compensation
Base salary between $85,000 and $100,000. Posting Timeline
This role is posted through October 10, 2025. Benefits
This is a temporary position. Benefits and payroll are provided by a third party. General Statements
Applicants must be authorized to work in the United States on a full-time basis. Employer will not sponsor visas. All offers are contingent upon successful background check and, where permitted by law, a 5-panel drug test after the offer letter is signed. Applicant Privacy Notice: CoreSite is committed to protecting personal information. For details, see the Applicant Privacy Notice at the company website.
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Customer Success Project Manager - Temp (HQ) at CoreSite. We empower a more connected future through high-performance data centers and interconnection solutions. Our culture emphasizes operational excellence, collaboration, ownership, and a commitment to delivering exceptional customer experiences. We are currently hiring for a 6-month contract that may extend. Responsibilities
Responsible for the overall planning, implementation/management, and close-out of customer move-in, expansion, and migration projects. Coordinate multi-market deployments and work with other Project Managers to complete them as needed. Collaborate with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define deliverables and plans, and ensure quality delivery and customer satisfaction. Serve as project manager for customer interaction in market, including vendor management and timely completion of deployments against readiness metrics. Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved requests, including adherence to SLAs. Process all customer orders (Power, Cross Connection, cage/cabinet builds, package deliveries) and manage resources to ensure accurate work orders. Maintain excellent customer service throughout the project lifecycle through proactive communication with customers and internal teams. Collaborate with internal units to identify and resolve project risks; identify areas for internal process improvements and implement them. Act as first line of contact for pre/post-sales implementation in the geographic market. Participate in weekly market calls; promote CoreSite values and guiding principles. Respond to email and phone inquiries; handle other projects and duties as assigned. Qualifications
Education/Experience: Bachelor's Degree preferred or equivalent experience; minimum 5 years in customer service; co-location data center or telecommunications experience preferred. Project Management Professional (PMP) Certification is required; Salesforce experience is a plus. Skills & Abilities: extreme attention to detail, strong interpersonal and communication skills, superior project management skills, ability to drive stakeholders to meet timelines, understanding of electrical and mechanical systems in data centers, and knowledge of data center IT infrastructure. Ability to work in a high-growth, dynamic environment; willing to work nights/weekends/overtime as needed; strong analytical and process-improvement mindset; excellent organizational skills; able to work independently with coordination across teams; proficient in Excel and Microsoft Project. Travel and Work Arrangements
80% onsite work; onsite presence at CoreSite data center campus 4 days per week. Travel expected at a minimum of 15% based on customer needs. Key Performance Indicators/Metrics
On-time delivery Customer satisfaction Work order accuracy Education/Experience
Bachelor's Degree preferred or equivalent years of experience Minimum of 5 years' experience in customer service Co-location data center or telecommunications experience preferred PMP Certification required Salesforce experience a plus Compensation
Base salary between $85,000 and $100,000. Posting Timeline
This role is posted through October 10, 2025. Benefits
This is a temporary position. Benefits and payroll are provided by a third party. General Statements
Applicants must be authorized to work in the United States on a full-time basis. Employer will not sponsor visas. All offers are contingent upon successful background check and, where permitted by law, a 5-panel drug test after the offer letter is signed. Applicant Privacy Notice: CoreSite is committed to protecting personal information. For details, see the Applicant Privacy Notice at the company website.
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