Andover Properties
Position Title:
Vice President of Car Wash Operations Location:
Florida, preferably Orlando Reports To:
Chief Operating Officer (COO) About the Company
Andover Properties is a real estate investment firm specializing in alternative real estate asset classes such as self storage, manufactured housing, RV parks, small bay industrial, and car washes. Andover is one of the largest private owner-operators of self storage facilities in the United States and invests on behalf of high-net-worth individuals and institutional capital partners like TPG Angelo Gordon, Ares, and Blackstone. Andover owns and operates a growing portfolio of express tunnel car washes under its brand, Squeeky’s Car Wash, in the Southeastern U.S. The current portfolio includes seven express tunnel car washes, along with four self-serve / in-bay automatic car washes in Florida, South Carolina, and Georgia. Growth will be focused on the acquisition of existing express tunnel car washes aligned with the portfolio’s existing footprint. Andover intends to steadily grow its car wash portfolio with long-term, patient capital. Squeeky’s Car Wash delivers a premium car wash experience by operating with customer satisfaction at its core. We know that our top-tier wash quality is not enough to stand out – that’s why we strive to go above and beyond with efficiency, exceptional service, and a little bit of fun for drivers who want to keep their cars sparkling. Squeeky’s Car Wash is dedicated to keeping cars Squeeky clean and brightening customers’ days.
“It’s fast. It’s fun. It’s Squeeky clean.” Position Overview
We are seeking a results-driven, highly-motivated Vice President of Car Wash Operations to lead the operations of our multi-state car wash portfolio. This individual will be instrumental in shaping operational strategies, driving growth, leading and developing talent, and ensuring the highest level of customer satisfaction. The ideal candidate is a strategic leader with a proven track record growing multi-unit retail operations, a deep understanding of the express car wash industry, and a commitment to consistently delivering exceptional customer experiences. The role will have a major impact on the trajectory of Andover’s car wash portfolio. Responsibilities
Strategic Leadership & Growth
Provide oversight of property-level operations, ensuring operational excellence. Develop and execute comprehensive operational strategies that align with Andover’s vision and growth objectives. Identify areas for process improvement and standardization; execute change management. Implement best practices for processes, policies, and procedures, drawing from within and beyond the car wash industry. Lead, mentor, and develop a high-performing team of site managers and staff. Develop, implement, measure, and improve business KPIs. Plan for growth; ensure seamless integration of newly-acquired assets. Support the asset acquisition process through due diligence and onboarding. Stay abreast of trends, best practices, new avenues of revenue growth / expense savings, regulatory changes / risks, etc., including by maintaining relationships with industry counterparts. Collaborate with Andover’s senior leadership to surface, plan for, and support growth or cost savings initiatives in furtherance of the company’s strategic goals. Operational Excellence
Oversee daily operations of all car wash locations, ensuring compliance with company standards, safety regulations, and industry best practices. Design and implement sustainable processes, systems, and reporting structures that drive efficiency, accountability, and profitability. Develop operations, sales, and marketing strategies to meet or exceed the business plan for each property. Develop strategies for upselling and customer retention. Establish performance expectations and manage team performance. Develop KPIs and measure performance against goals. Build strong relationships with vendors, suppliers, and the communities in which we operate. Partner with HR and COO to oversee hiring, training, supervision, productivity, accountability, professional development, performance management, and retention of all car wash field employees. Ensure each location is sufficiently staffed. Collaborate to retain, manage, and recruit talent. Foster an inclusive culture of sales, customer service, accountability, collaboration, and continuous improvement, which promotes employee success while ensuring company goals are achieved. Contribute to the development of performance management frameworks that align individual contributions with company objectives. Customer Experience & Quality Assurance
Establish and uphold service standards that promote a customer-centric culture. Regularly assess and enhance the customer experience to ensure satisfaction and loyalty. Engage with customers in a way that provides positive customer experience and drives top-line sales growth. Achieve high levels of customer service and satisfaction; conduct store audits and secret shops, review customer feedback ratings and reviews. Ensure consistent brand experience and quality of service across all locations. Manage P&L for each location, driving profitability through revenue growth and cost controls. Create and maintain regular performance reports, providing actionable insights to C-Suite. Allocate resources effectively to meet customer demands without sacrificing service quality. Ideal Skills & Qualifications
5+ years of leadership experience in operations management, preferably within the express car wash industry, and with oversight of multiple locations. Proven experience as a Director of Operations, Operations Manager, or similar leadership role, preferably in the car wash or related industry. Proven experience in team leadership and talent development, with a demonstrated ability to manage and inspire teams across multiple locations. Strong customer service orientation with a drive to deliver exceptional customer experiences. Demonstrated ability to drive sales through promotions, incentives, campaigns, pricing strategies, and employee incentives. Excellent problem-solving, decision-making, and strategic thinking skills. Comfort using data and performance metrics to make informed decisions. Ability to manage competing projects simultaneously and respond to changing priorities. Excellent oral and written communication skills. Keen attention to detail and commitment to process improvement. Strong focus on achieving measurable outcomes and driving business growth. Ability to see the big picture and align operational initiatives with long-term business goals. Eagerness to thrive in a fast-paced, growing organization and navigates change with agility and composure. Bachelor’s degree is preferred, but we welcome candidates with an associate degree and proven multi-unit operations experience. Must have a valid driver's license and the ability to travel as required. Seniority level
Executive Employment type
Full-time Job function
Management and Manufacturing Industries Referrals increase your chances of interviewing at Andover Properties by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr
Vice President of Car Wash Operations Location:
Florida, preferably Orlando Reports To:
Chief Operating Officer (COO) About the Company
Andover Properties is a real estate investment firm specializing in alternative real estate asset classes such as self storage, manufactured housing, RV parks, small bay industrial, and car washes. Andover is one of the largest private owner-operators of self storage facilities in the United States and invests on behalf of high-net-worth individuals and institutional capital partners like TPG Angelo Gordon, Ares, and Blackstone. Andover owns and operates a growing portfolio of express tunnel car washes under its brand, Squeeky’s Car Wash, in the Southeastern U.S. The current portfolio includes seven express tunnel car washes, along with four self-serve / in-bay automatic car washes in Florida, South Carolina, and Georgia. Growth will be focused on the acquisition of existing express tunnel car washes aligned with the portfolio’s existing footprint. Andover intends to steadily grow its car wash portfolio with long-term, patient capital. Squeeky’s Car Wash delivers a premium car wash experience by operating with customer satisfaction at its core. We know that our top-tier wash quality is not enough to stand out – that’s why we strive to go above and beyond with efficiency, exceptional service, and a little bit of fun for drivers who want to keep their cars sparkling. Squeeky’s Car Wash is dedicated to keeping cars Squeeky clean and brightening customers’ days.
“It’s fast. It’s fun. It’s Squeeky clean.” Position Overview
We are seeking a results-driven, highly-motivated Vice President of Car Wash Operations to lead the operations of our multi-state car wash portfolio. This individual will be instrumental in shaping operational strategies, driving growth, leading and developing talent, and ensuring the highest level of customer satisfaction. The ideal candidate is a strategic leader with a proven track record growing multi-unit retail operations, a deep understanding of the express car wash industry, and a commitment to consistently delivering exceptional customer experiences. The role will have a major impact on the trajectory of Andover’s car wash portfolio. Responsibilities
Strategic Leadership & Growth
Provide oversight of property-level operations, ensuring operational excellence. Develop and execute comprehensive operational strategies that align with Andover’s vision and growth objectives. Identify areas for process improvement and standardization; execute change management. Implement best practices for processes, policies, and procedures, drawing from within and beyond the car wash industry. Lead, mentor, and develop a high-performing team of site managers and staff. Develop, implement, measure, and improve business KPIs. Plan for growth; ensure seamless integration of newly-acquired assets. Support the asset acquisition process through due diligence and onboarding. Stay abreast of trends, best practices, new avenues of revenue growth / expense savings, regulatory changes / risks, etc., including by maintaining relationships with industry counterparts. Collaborate with Andover’s senior leadership to surface, plan for, and support growth or cost savings initiatives in furtherance of the company’s strategic goals. Operational Excellence
Oversee daily operations of all car wash locations, ensuring compliance with company standards, safety regulations, and industry best practices. Design and implement sustainable processes, systems, and reporting structures that drive efficiency, accountability, and profitability. Develop operations, sales, and marketing strategies to meet or exceed the business plan for each property. Develop strategies for upselling and customer retention. Establish performance expectations and manage team performance. Develop KPIs and measure performance against goals. Build strong relationships with vendors, suppliers, and the communities in which we operate. Partner with HR and COO to oversee hiring, training, supervision, productivity, accountability, professional development, performance management, and retention of all car wash field employees. Ensure each location is sufficiently staffed. Collaborate to retain, manage, and recruit talent. Foster an inclusive culture of sales, customer service, accountability, collaboration, and continuous improvement, which promotes employee success while ensuring company goals are achieved. Contribute to the development of performance management frameworks that align individual contributions with company objectives. Customer Experience & Quality Assurance
Establish and uphold service standards that promote a customer-centric culture. Regularly assess and enhance the customer experience to ensure satisfaction and loyalty. Engage with customers in a way that provides positive customer experience and drives top-line sales growth. Achieve high levels of customer service and satisfaction; conduct store audits and secret shops, review customer feedback ratings and reviews. Ensure consistent brand experience and quality of service across all locations. Manage P&L for each location, driving profitability through revenue growth and cost controls. Create and maintain regular performance reports, providing actionable insights to C-Suite. Allocate resources effectively to meet customer demands without sacrificing service quality. Ideal Skills & Qualifications
5+ years of leadership experience in operations management, preferably within the express car wash industry, and with oversight of multiple locations. Proven experience as a Director of Operations, Operations Manager, or similar leadership role, preferably in the car wash or related industry. Proven experience in team leadership and talent development, with a demonstrated ability to manage and inspire teams across multiple locations. Strong customer service orientation with a drive to deliver exceptional customer experiences. Demonstrated ability to drive sales through promotions, incentives, campaigns, pricing strategies, and employee incentives. Excellent problem-solving, decision-making, and strategic thinking skills. Comfort using data and performance metrics to make informed decisions. Ability to manage competing projects simultaneously and respond to changing priorities. Excellent oral and written communication skills. Keen attention to detail and commitment to process improvement. Strong focus on achieving measurable outcomes and driving business growth. Ability to see the big picture and align operational initiatives with long-term business goals. Eagerness to thrive in a fast-paced, growing organization and navigates change with agility and composure. Bachelor’s degree is preferred, but we welcome candidates with an associate degree and proven multi-unit operations experience. Must have a valid driver's license and the ability to travel as required. Seniority level
Executive Employment type
Full-time Job function
Management and Manufacturing Industries Referrals increase your chances of interviewing at Andover Properties by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr