Island Hospitality Management
Front Office Manager
Island Hospitality Management, Sunnyvale, California, United States, 94087
Overview
Front Office Manager at Island Hospitality Management. In this role you will be involved with all aspects of the front office operations to drive guest satisfaction and ensure product quality standards are met or exceeded.
Responsibilities
Ensure that departments achieve or exceed guests' service expectations
Prepare team member schedules in accordance with budgets and business forecasts
Ensure hotel staff are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that procedures are regularly followed
Recommend local attractions and restaurants for guests to visit
Inform guests of all hotel services and amenities
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure maintenance requests are communicated and completed and that only clean and functional rooms are assigned upon check-in
Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
Qualifications
Ability to operate hotel PMS systems
Ability to multitask, prioritize and manage time
Highly motivated team player with strong initiative and desire for achievement
Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Training and Benefits Island Hospitality is committed to employee development and provides a formalized training and development program offering a clear path for growth within the hospitality business. Team members can build on prior experience and find further opportunities by using the tools and resources offered.
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - Island Hospitality matches 100% up to 3% of salary and an extra 50% on the next 2% of salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work
Incentive-based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more
Career Growth through our in-house training program with a path personalized to your goals
Referral bonus program to any of our locations
Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
Referrals increase your chances of interviewing at Island Hospitality Management by 2x
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Responsibilities
Ensure that departments achieve or exceed guests' service expectations
Prepare team member schedules in accordance with budgets and business forecasts
Ensure hotel staff are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that procedures are regularly followed
Recommend local attractions and restaurants for guests to visit
Inform guests of all hotel services and amenities
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure maintenance requests are communicated and completed and that only clean and functional rooms are assigned upon check-in
Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
Qualifications
Ability to operate hotel PMS systems
Ability to multitask, prioritize and manage time
Highly motivated team player with strong initiative and desire for achievement
Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Training and Benefits Island Hospitality is committed to employee development and provides a formalized training and development program offering a clear path for growth within the hospitality business. Team members can build on prior experience and find further opportunities by using the tools and resources offered.
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - Island Hospitality matches 100% up to 3% of salary and an extra 50% on the next 2% of salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work
Incentive-based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more
Career Growth through our in-house training program with a path personalized to your goals
Referral bonus program to any of our locations
Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
Referrals increase your chances of interviewing at Island Hospitality Management by 2x
#J-18808-Ljbffr