American Campus Communities
Resident Experience Manager - 8 1/2 Canal Street
American Campus Communities, Richmond, Virginia, United States, 23214
Overview
Resident Experience Manager - 8 1/2 Canal Street at American Campus Communities. Location: 8 1/2 Canal Street - Richmond, VA. Department: Property Admin. This is the senior-most role on property, overseeing leasing, marketing, and administrative operations to create an exceptional living environment for residents. Join to apply for the Resident Experience Manager role at American Campus Communities. Responsibilities
Supervise the office team and community assistants, providing leadership to deliver an exceptional resident experience from prospective resident through lease renewal, overseeing all leasing, marketing, and administrative operations. Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and maintain a positive workplace. Conduct performance evaluations and performance discussions with team members. Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts meet company standards; serve as lease executor if applicable. Direct the team’s marketing efforts, manage events and programs, and ensure the website is regularly audited for accuracy and visual standards. Manage processes for collecting resident feedback and survey results, and create action plans for improvement. Oversee property administrative needs including scheduling, payroll, deposits/invoices, package management, incident reports, postings, and contracts. Partner with the Service Manager to ensure the property is well-maintained and maintains curb appeal. Own property financials in collaboration with the Service Manager, including purchasing and budget performance. Maintain ongoing communication with university partners. Represent ACC as property leader at resident functions and marketing events. Oversee resident communications, events, notices, rent collection, and eviction processes in partnership with centralized services as needed. Resolve resident conflicts and disputes effectively. Maintain key control oversight, including key box access. Other duties as assigned by manager. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2 years’ leadership experience in student or multi-family housing, or similar industry Bachelor’s degree in business or relevant field preferred Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills Strong communication and collaboration skills Demonstrated leadership skills Benefits & Perks
Benefits: Dental, Vision, 401(k) with Employer Matching, Medical & Dependent Care Flexible Spending Accounts (FSA), Life Insurance, Sick Leave, Paid Time Off, Paid Pregnancy & Childbirth Leave, Paid Paternity Leave, Health Insurance, Health Savings Account (HSA) with Employer Matching, Short-Term & Long-Term Disability Perks: Preferred Membership Pricing at Local & National Companies, CoreGiving Volunteer Days, Referral Program, Charity Matching Program Culture Commitments
Our people are devoted to inclusion, diversity, and equality in the workplace and our communities, with goals focused on inclusion and accountability driven by empathetic leadership. Everyone participates in maintaining the community and takes pride in the property. Serve as an American Campus representative and liaison in all interactions. Note: Some activities may be photographed or recorded for quality control and training purposes. Equal Opportunity
American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by law. Some jurisdictions have fair chance laws; we will consider qualified applicants with arrest and conviction records where required by law. Some locations have restrictions on certain employment practices. Additional Details
Seniority level: Associate Employment type: Full-time Job function: Business Development and Sales
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Resident Experience Manager - 8 1/2 Canal Street at American Campus Communities. Location: 8 1/2 Canal Street - Richmond, VA. Department: Property Admin. This is the senior-most role on property, overseeing leasing, marketing, and administrative operations to create an exceptional living environment for residents. Join to apply for the Resident Experience Manager role at American Campus Communities. Responsibilities
Supervise the office team and community assistants, providing leadership to deliver an exceptional resident experience from prospective resident through lease renewal, overseeing all leasing, marketing, and administrative operations. Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and maintain a positive workplace. Conduct performance evaluations and performance discussions with team members. Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts meet company standards; serve as lease executor if applicable. Direct the team’s marketing efforts, manage events and programs, and ensure the website is regularly audited for accuracy and visual standards. Manage processes for collecting resident feedback and survey results, and create action plans for improvement. Oversee property administrative needs including scheduling, payroll, deposits/invoices, package management, incident reports, postings, and contracts. Partner with the Service Manager to ensure the property is well-maintained and maintains curb appeal. Own property financials in collaboration with the Service Manager, including purchasing and budget performance. Maintain ongoing communication with university partners. Represent ACC as property leader at resident functions and marketing events. Oversee resident communications, events, notices, rent collection, and eviction processes in partnership with centralized services as needed. Resolve resident conflicts and disputes effectively. Maintain key control oversight, including key box access. Other duties as assigned by manager. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2 years’ leadership experience in student or multi-family housing, or similar industry Bachelor’s degree in business or relevant field preferred Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills Strong communication and collaboration skills Demonstrated leadership skills Benefits & Perks
Benefits: Dental, Vision, 401(k) with Employer Matching, Medical & Dependent Care Flexible Spending Accounts (FSA), Life Insurance, Sick Leave, Paid Time Off, Paid Pregnancy & Childbirth Leave, Paid Paternity Leave, Health Insurance, Health Savings Account (HSA) with Employer Matching, Short-Term & Long-Term Disability Perks: Preferred Membership Pricing at Local & National Companies, CoreGiving Volunteer Days, Referral Program, Charity Matching Program Culture Commitments
Our people are devoted to inclusion, diversity, and equality in the workplace and our communities, with goals focused on inclusion and accountability driven by empathetic leadership. Everyone participates in maintaining the community and takes pride in the property. Serve as an American Campus representative and liaison in all interactions. Note: Some activities may be photographed or recorded for quality control and training purposes. Equal Opportunity
American Campus Communities is an equal opportunity employer. We value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other characteristics protected by law. Some jurisdictions have fair chance laws; we will consider qualified applicants with arrest and conviction records where required by law. Some locations have restrictions on certain employment practices. Additional Details
Seniority level: Associate Employment type: Full-time Job function: Business Development and Sales
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