User Engagement SME

Leidos National Security Sector combines technology-enabled services and mission software capabilities in the areas of cyber, logistics, security operations, and decision analytics to support our defense and intel customers' mission to defend against evolving threats around the world. The Intelligence Production Solutions Division (IPSD), part of the Decision Advantage Solutions Business Area, is currently seeking highly skilled User Engagement Subject Matter Experts (SMEs) to support the Chinook Program. As a User Engagement SME, you will be responsible for driving user-centered engagement strategies, ensuring end-user satisfaction, and serving as a primary liaison between the technical teams and the National Geospatial-Intelligence Agency (NGA) end-users. Position may be performed in the following locations: Gaithersburg, MD Chantilly, VA St. Louis, MO Tucson, AZ Alexandria, VA Denver, CO Clearance Level Required: Top Secret with the ability to obtain SCI, as well as a Polygraph. Primary Responsibilities: Lead the development and execution of user engagement strategies to enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program. Work closely with NGA stakeholders, mission owners, and technical teams to understand user requirements, workflows, and pain points. Design and deliver user training, workshops, and informational sessions tailored to different levels of users. Gather and analyze user feedback, providing actionable insights to drive system improvements. Act as the primary point of contact for user inquiries, ensuring effective communication and timely resolution of issues. Collaborate with other subject matter experts and technical teams to translate user needs into system requirements and functional improvements. Assist in the creation of user documentation, FAQs, and other support materials. Stay current with NGA missions, technology advancements, and industry trends to provide best practices and recommendations. Track user engagement metrics and report on key performance indicators (KPIs) to assess the effectiveness of user engagement efforts. Basic Qualifications: US citizenship is required per contract. Bachelor's degree in Engineering, Geospatial Science, Information Technology, or related field and 12-15 years of prior relevant experience or Master's with 10-13 years of prior relevant experience. 8+ years of experience in user engagement, geospatial intelligence, or related fields, with a focus on NGA or similar intelligence agencies. Strong knowledge of geospatial intelligence systems, mapping tools, and geospatial data. Proven experience in user training, engagement, and support within complex technical environments. Ability to build and maintain relationships with key stakeholders, both internal and external. Experience working with agile methodologies and understanding of the development lifecycle. Strong communication and presentation skills, with the ability to explain complex concepts to non-technical users. Excellent communication, stakeholder engagement, and team leadership skills. Proficiency with program management tools and reporting systems. Preferred Qualifications: Experience supporting NGA enterprise engineering initiatives. Experience in first phase through all source geospatial analysis and reporting. Experience developing Computer Based Training (CBT) modules. Expertise in NGA tools and systems such as ArcGIS, Google Earth, or MapInfo. Knowledge of cloud technologies, big data analytics, and artificial intelligence in the context of geospatial intelligence. Understanding of NGA's enterprise architecture, acquisition framework, and GEOINT mission requirements. Familiarity with Agile, SAFe, or other iterative development and management methodologies. Ability to lead in a matrixed organization and work across multiple technical domains and stakeholder groups. Pay Range: $112,450.00 - $203,275.00

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