LanceSoft
Customer Service Associate
Springdale, AR- 72764
Shift Timings: Wed-Thurs-Fri, every other Saturday 8 pm - 8 am
Pay Rate: $19.00/hr. - $21.00/hr.
JD:
Serves as the primary contact between Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; utilizes several dispatch systems (tes, lme, four kites, otr) and external scheduling systems (retailix, retail link, unfi, one network, etc) to problem solve for all business units; maintains knowledge of all internal policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent their relationship with its customers and accurate delivery of products to external customers.
Education: Bachelor's degree or equivalent work experience in customer service or transportation/logistics.
Experience:
Customer service beyond call center required and dispatch experience in transportation/logistics is a plus. Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day
JD:
Serves as the primary contact between Supply Chain and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; utilizes several dispatch systems (tes, lme, four kites, otr) and external scheduling systems (retailix, retail link, unfi, one network, etc) to problem solve for all business units; maintains knowledge of all internal policies procedures and software applications; maintains knowledge of external customers organizational structure, procedures and all other pertinent information; utilizes available resources to identify the most cost effective solution to best service the needs of and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent their relationship with its customers and accurate delivery of products to external customers.
Education: Bachelor's degree or equivalent work experience in customer service or transportation/logistics.
Experience:
Customer service beyond call center required and dispatch experience in transportation/logistics is a plus. Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day