Director, HRBP – Workforce Relations

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The Director, HRBP – Workforce Relations role will support and implement a full range of HR activities across multiple functions for MTA Headquarters. This position is responsible for investigating, analyzing, and recommending solutions regarding employee disputes and complaints with respect to manager/employee situations, employee engagement, performance issues, respectful workplace, and the enforcement of other policies, procedures, and collective bargaining agreements, as well as addressing probationary evaluations, assisting in audits and IG investigations, and carrying out terminations. Key responsibilities include: Selects, develops, and motivates personnel within the department. Provides career development for subordinates. Provides prompt and effective coaching and counseling. Responsible for discipline/termination of employees as necessary. Reviews the performance of staff. Provides workforce relations services to MTA Headquarters employees, including but not limited to investigating, analyzing, and recommending the resolution of employee disputes and complaints for both represented and non-represented employees, consulting with management, Legal, and Labor Relations (where appropriate) to resolve disciplinary and performance issues, as well as enforcing MTA’s policies, including the Respectful Workplace Policy. Removes employees from service and makes referrals to Employee Assistance Program (EAP) or other services as appropriate; coordinates with the necessary parties to ensure continuation of benefits (where appropriate). Assists managers with disciplinary matters, including warnings, suspensions, performance improvement plans, and terminations. Responsible for understanding the vision, short-term, and long-term goals of MTA HQ and collaborating with appropriate personnel to develop and implement HR solutions that align with business operations and strategy. Evaluates the needs of the organization and develops/prioritizes HR / Workforce Relations assistance for maximum support. Coaches and consults with management and employees to ensure the positive resolution of workforce relations matters. Analyzes trends and metrics in partnership with other HR groups and client departments to develop solutions, programs, and policies that support the business units. Proactively conducts research on industry-leading workforce relations trends through benchmarking, external partnerships, and industry affiliations; leverages best practices and ensures consistency in the application of HR Policies. Represents MTA HQ as the Workforce Relations professional at meetings and inter-agency forums. Responds to Audit, IG, and Department of Diversity investigations and general inquiries, and provides Employment Counsel with responses related to active and threatened litigation. Testifies and represents MTA Headquarters in litigation and/or unemployment insurance matters and claims. Other HRBP duties as assigned. Required qualifications include: Bachelor’s degree in business, Human Resources Management, and/or a related field, or an equivalent combination of education and experience, may be considered in lieu of a degree. Minimum 10 years’ related experience, including at least 5 years in a management and/or project manager role in a large, multi-faceted organization Preferred qualifications include: Master’s degree in business or human resources, or a JD. Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification. Experience working with a unionized workforce. Familiarity with the MTA’s policies and procedures. Equal Employment Opportunity: MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

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