IBM
Sr. Solutions Engineer
role at IBM. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Overview A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.
Your Role And Responsibilities The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.
Responsibilities
Serve as Trusted Advisor: act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
Exhibit Strong Communication Skills: influence decisions through presentations, demos, technical engagements, and workshops.
Understand the Customer’s Journey: guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
Prove Business Value: demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
Contribute to Customer Success: participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
Drive Expansion and Adoption: drive expansion within current product lines and promote adoption of multi-product integrated solutions.
Partner with Cross-Functional Teams: collaborate with Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure customer success.
Provide Authoritative Guidance: offer guidance on DevOps concepts, leveraging infrastructure, cloud, IT operations, security, and development technologies.
Maintain Technology Expertise: develop deep understanding of the HashiCorp portfolio, partner ecosystem, and competitive landscape.
Required Technical And Professional Expertise
Experience: 5+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience.
Technical Expertise: understanding of DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
Customer Engagement: experience with implementing software products or solutions in large enterprise environments.
Communication Skills: excellent verbal and written communication; ability to convey complex technical concepts to diverse audiences.
Problem-Solving: ability to analyze complex technical problems and develop innovative solutions.
Collaboration: proven ability to work cross-functionally with Product Management, Engineering, and Customer Success.
Travel: ability to travel as needed, with domestic and occasional international travel required.
Preferred Education Master's Degree
Education
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience.
Preferred Technical And Professional Experience
Knowledge of HashiCorp Tools: knowledge of tools in the HashiCorp portfolio.
Technical Certifications: relevant certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
Other: experience with enterprise-scale software solutions.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
Austin, TX
Salary range: $160,000.00-$175,000.00
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role at IBM. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Overview A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.
Your Role And Responsibilities The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented.
Responsibilities
Serve as Trusted Advisor: act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
Exhibit Strong Communication Skills: influence decisions through presentations, demos, technical engagements, and workshops.
Understand the Customer’s Journey: guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
Prove Business Value: demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
Contribute to Customer Success: participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
Drive Expansion and Adoption: drive expansion within current product lines and promote adoption of multi-product integrated solutions.
Partner with Cross-Functional Teams: collaborate with Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure customer success.
Provide Authoritative Guidance: offer guidance on DevOps concepts, leveraging infrastructure, cloud, IT operations, security, and development technologies.
Maintain Technology Expertise: develop deep understanding of the HashiCorp portfolio, partner ecosystem, and competitive landscape.
Required Technical And Professional Expertise
Experience: 5+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience.
Technical Expertise: understanding of DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
Customer Engagement: experience with implementing software products or solutions in large enterprise environments.
Communication Skills: excellent verbal and written communication; ability to convey complex technical concepts to diverse audiences.
Problem-Solving: ability to analyze complex technical problems and develop innovative solutions.
Collaboration: proven ability to work cross-functionally with Product Management, Engineering, and Customer Success.
Travel: ability to travel as needed, with domestic and occasional international travel required.
Preferred Education Master's Degree
Education
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience.
Preferred Technical And Professional Experience
Knowledge of HashiCorp Tools: knowledge of tools in the HashiCorp portfolio.
Technical Certifications: relevant certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
Other: experience with enterprise-scale software solutions.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
Austin, TX
Salary range: $160,000.00-$175,000.00
#J-18808-Ljbffr