Advance Digital Systems
Senior Helpdesk Specialist
Advance Digital Systems, Washington, District of Columbia, us, 20022
We are seeking an experienced Senior Helpdesk candidate to provide support to our internal customers onsite and offsite. This position on 100% on-site. The selected Senior Helpdesk Specialist will be responsible for responding to inquiries and requests for assistance with software, technical, and other problems to be resolved. You are expected to provide expertise, advice, and advanced knowledge, including in-depth problem-solving, to users or customers to help diagnose and resolve their computer or system equipment issues. The helpdesk specialist is responsible for troubleshooting methods to fix a problem with a network, and they will log complaints into a database. In addition to documentation, initiating online reports will be a daily task. Amongst other responsibilities, the support desk will open, track, and close trouble tickets, and remain on top of status updates and requests, while reporting back to the customer.
Responsibilities
Provide IT on-site support for all sites (HQ site and all remote sites)
Provide technical support for
Apple Devices
and
Dell Devices
Provide Apple training to the end users
Provide expert-level
Audio/Video (AV)
support to boardrooms and conference rooms
Respond to requests for technical assistance in person, via phone, or electronically
Receive and respond to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment set by the IT Director
Assist in managing operations, projects, and administer help desk software
Track and route problems and requests, and document resolutions
Track asset inventory, warranty, and license information, and update the asset management system
Troubleshoot and resolve problems with:
Windows 11 Desktop and mobile device systems on-site, remotely or by phone.
Office 365
hosted applications,
SharePoint , and additional workplace software products
Printers, devices, and peripherals
Cell phones, tablets, and other mobile/wireless devices
Provide guidance and training to Staff on the operation of systems and products, and where appropriate, provide recommendations for improvements.
Responsible for hardware and software deployments and IT inventory of said equipment.
Minimum Qualifications
5+ years of progressive IT helpdesk or technical support experience, with at least 2 years in a senior or lead capacity.
Strong proficiency in troubleshooting
Windows 11, Office 365, SharePoint, Apple (macOS/iOS), and Dell systems.
Hands-on experience providing
AV/boardroom/conference
room technology support.
Demonstrated ability to manage helpdesk operations, ticketing systems, and IT asset inventory.
Experience in asset management related to hardware/software deployments and mobile device support (cell phones, tablets, peripherals).
Excellent communication, problem-solving, and customer service skills with the ability to train and guide end-users.
Ability to work 100% on-site and provide support across multiple remote locations as required.
Preferred a bachelor s degree in information technology, Computer Science, or related field; or equivalent combination of education and professional experience.
No Phone Calls Please
Please send us your resume in a word file with contact details
#J-18808-Ljbffr
Responsibilities
Provide IT on-site support for all sites (HQ site and all remote sites)
Provide technical support for
Apple Devices
and
Dell Devices
Provide Apple training to the end users
Provide expert-level
Audio/Video (AV)
support to boardrooms and conference rooms
Respond to requests for technical assistance in person, via phone, or electronically
Receive and respond to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment set by the IT Director
Assist in managing operations, projects, and administer help desk software
Track and route problems and requests, and document resolutions
Track asset inventory, warranty, and license information, and update the asset management system
Troubleshoot and resolve problems with:
Windows 11 Desktop and mobile device systems on-site, remotely or by phone.
Office 365
hosted applications,
SharePoint , and additional workplace software products
Printers, devices, and peripherals
Cell phones, tablets, and other mobile/wireless devices
Provide guidance and training to Staff on the operation of systems and products, and where appropriate, provide recommendations for improvements.
Responsible for hardware and software deployments and IT inventory of said equipment.
Minimum Qualifications
5+ years of progressive IT helpdesk or technical support experience, with at least 2 years in a senior or lead capacity.
Strong proficiency in troubleshooting
Windows 11, Office 365, SharePoint, Apple (macOS/iOS), and Dell systems.
Hands-on experience providing
AV/boardroom/conference
room technology support.
Demonstrated ability to manage helpdesk operations, ticketing systems, and IT asset inventory.
Experience in asset management related to hardware/software deployments and mobile device support (cell phones, tablets, peripherals).
Excellent communication, problem-solving, and customer service skills with the ability to train and guide end-users.
Ability to work 100% on-site and provide support across multiple remote locations as required.
Preferred a bachelor s degree in information technology, Computer Science, or related field; or equivalent combination of education and professional experience.
No Phone Calls Please
Please send us your resume in a word file with contact details
#J-18808-Ljbffr