Jobs via Dice
Overview
We're hiring a
Desktop Technician
to support a high-priority
Windows 11 migration
for a technology-focused organization undergoing a major systems upgrade to enhance cybersecurity and modernize operations. This is a hands-on role in a secure, fast-paced environment where
precision, responsiveness, and professionalism
are essential. You'll work closely with IT leadership to ensure systems are upgraded, stable, and compliant with updated protocols. Key Responsibilities
Windows 11 Migration Support Upgrade user endpoints from Windows 10 to Windows 11. Image, install, and validate systems post-migration. Ensure compatibility with specialized applications. Technical Troubleshooting
Provide Tier 1 & Tier 2 support for hardware, software, and network issues. Resolve user-reported problems and escalate complex issues as needed. Document fixes and procedures for future reference. Ticketing System Management
Monitor and respond to tickets using Zendesk. Track progress, update statuses, and close tickets in line with SLAs. Must-Have Skills
Experience supporting Windows environments, especially Windows 11 migrations (50+ users). Hands-on experience with imaging, installation, and endpoint deployment. Ability to work independently, follow strict instructions, and proactively check in when unsure. Nice-to-Have Skills
Help desk experience. Familiarity with Zendesk or similar ticketing platforms. Work Environment
5 days on-site. Collaborate with network and systems teams. Support a site of ~170 employees. Why This Role Matters
This migration is a
top priority following a cybersecurity incident . You'll play a key role in restoring operational integrity and supporting a mission-critical upgrade for an organization that contributes to
national safety and innovation . Pay And Benefits
The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type : This is a fully onsite position in Santa Ana, CA. Application Deadline
This position is anticipated to close on Oct 13, 2025. About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries
Software Development
#J-18808-Ljbffr
We're hiring a
Desktop Technician
to support a high-priority
Windows 11 migration
for a technology-focused organization undergoing a major systems upgrade to enhance cybersecurity and modernize operations. This is a hands-on role in a secure, fast-paced environment where
precision, responsiveness, and professionalism
are essential. You'll work closely with IT leadership to ensure systems are upgraded, stable, and compliant with updated protocols. Key Responsibilities
Windows 11 Migration Support Upgrade user endpoints from Windows 10 to Windows 11. Image, install, and validate systems post-migration. Ensure compatibility with specialized applications. Technical Troubleshooting
Provide Tier 1 & Tier 2 support for hardware, software, and network issues. Resolve user-reported problems and escalate complex issues as needed. Document fixes and procedures for future reference. Ticketing System Management
Monitor and respond to tickets using Zendesk. Track progress, update statuses, and close tickets in line with SLAs. Must-Have Skills
Experience supporting Windows environments, especially Windows 11 migrations (50+ users). Hands-on experience with imaging, installation, and endpoint deployment. Ability to work independently, follow strict instructions, and proactively check in when unsure. Nice-to-Have Skills
Help desk experience. Familiarity with Zendesk or similar ticketing platforms. Work Environment
5 days on-site. Collaborate with network and systems teams. Support a site of ~170 employees. Why This Role Matters
This migration is a
top priority following a cybersecurity incident . You'll play a key role in restoring operational integrity and supporting a mission-critical upgrade for an organization that contributes to
national safety and innovation . Pay And Benefits
The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type : This is a fully onsite position in Santa Ana, CA. Application Deadline
This position is anticipated to close on Oct 13, 2025. About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries
Software Development
#J-18808-Ljbffr