Fiesta Mart
Houston, TX (South Main area) | United States
Job Description:
Front End Supervisor (H)
from the Company
Fiesta Mart , this latest
Front End Supervisor (H)
job vacancy is located in the city
Houston, TX (South Main area)
located in the country
United States . This latest job opening is open to job seekers who have the latest education / graduate
Bachelor Degree . Job Vacancies in this
Retail
field have been opened and published. Job Responsibility:
Front-End Managers are responsible for the overall operation of a store's front-end, including the parking lot, entrance, lobby areas (lotto, vendor areas, check-out, courtesy booth front, etc.), and supervising the staff assigned to these areas (parking lot attendants, sackers, checkers, restock clerks, maintenance). Primary responsibility is to ensure that high standards of customer service are maintained by front-end personnel. Oversee the front-end during open hours; shift front-end resources to areas in need of customer service. Observe interactions with customers and step in to facilitate customer service as needed. On a rotating basis with other front-end managers, responsible for opening, crunch, closing, and overnight shifts. Observe the department for conditions that cause shrink and take action to correct. Make regular inspections of the front-end of the store to ensure front-end staff is maintaining company standards. Enforce all company policies and procedures as they relate to front-end operation. Schedule and supervise special store activities. Maintain and coordinate a regular cleaning and housekeeping program for the front-end area. Interview candidates for front-end positions and assess candidates against Fiesta's standards for customer service. Coordinate and ensure that selected candidates are smoothly processed through the initial hiring process. Schedule, conduct or direct, and monitor training as designed for each position. Input new team members into the scheduling system. Monitor front-end schedule and personnel continuously during store's open hours. Monitor the labor budget and make necessary adjustments. Instruct checkers to prepare cash pick-ups in order to maintain proper levels of cash in checkers' trays. Assign supplemental duties to checkers as required. Ensure that checkers and sackers and others involved in price checks follow proper steps to identify and record bad scan information. Evaluate performance of staff periodically for personnel actions such as retention, promotion, pay increase, transfer, reward or dismissal of employees. Discuss with Store Manager any personnel situations or policy violations that may have an adverse effect on department operating performance. Conduct periodic checker audits for overages and shortages. Secure and maintain the manager's cash tray; make change for checkers; balance the tray. Ensure that all policies and procedures designed to protect the company's assets are followed at all times. Maintain strict adherence to security procedures, including key control, password security, etc. Assign responsibility for ordering front-end supplies and monitor to ensure proper levels and proper control. Facilitate product transfers between departments or between stores from time to time. Maintain a current Food Certification (recommended) and a current TABC license (required). Direct the preparation of the front-end for quarterly inventory and monitor preparations in other departments, assisting when necessary. Actively participate in weekly department managers' meeting. Maintain familiarity with all local, state, and federal laws and ensure compliance among checkers. Secondary Job Duties:
Knowledge of the front end computer systems to troubleshoot and resolve problems. Follow through on all new programs and policies and stay current with changes in policies and procedures. Ensure that associates understand company policies and procedures throughout the department. Work with front end associates to correct areas of performance that need attention. Present favorable impression in dress, personal hygiene, and a business attitude and professional image at all times. Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. Other duties as assigned by management. QUALIFICATIONS
Must be 21 years of age. High school diploma or GED, some college preferred. Three to five years' experience in a retail environment. Excellent customer service skills required; ability to make decisions and provide direction. COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands:
Never-sitting. Occasionally-Carrying up to 50 lbs., pushing up to 250 lbs., lifting up to 50 lbs., pulling up to 250 lbs., climbing up to 8 foot height, kneeling, crouching, crawling, reaching waist/overhead level, and smelling. Frequently-Bending, balancing, stooping, and manual dexterity. Continuously-standing on tile/concrete, walking on tile/concrete, talking, seeing, and hearing. Safety Risk Factors:
Occasionally-Loud noise, slippery floor surface, hazardous equipment, contact with sharp objects, contact with skin irritants, toxic exposure, nuisance dust, fumes, sprays, and hazardous cleaning solutions. Frequently-Twisting of back and neck and cluttered floor surface. Other:
Varied, irregular schedules. Working environment is inside.
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Front End Supervisor (H)
from the Company
Fiesta Mart , this latest
Front End Supervisor (H)
job vacancy is located in the city
Houston, TX (South Main area)
located in the country
United States . This latest job opening is open to job seekers who have the latest education / graduate
Bachelor Degree . Job Vacancies in this
Retail
field have been opened and published. Job Responsibility:
Front-End Managers are responsible for the overall operation of a store's front-end, including the parking lot, entrance, lobby areas (lotto, vendor areas, check-out, courtesy booth front, etc.), and supervising the staff assigned to these areas (parking lot attendants, sackers, checkers, restock clerks, maintenance). Primary responsibility is to ensure that high standards of customer service are maintained by front-end personnel. Oversee the front-end during open hours; shift front-end resources to areas in need of customer service. Observe interactions with customers and step in to facilitate customer service as needed. On a rotating basis with other front-end managers, responsible for opening, crunch, closing, and overnight shifts. Observe the department for conditions that cause shrink and take action to correct. Make regular inspections of the front-end of the store to ensure front-end staff is maintaining company standards. Enforce all company policies and procedures as they relate to front-end operation. Schedule and supervise special store activities. Maintain and coordinate a regular cleaning and housekeeping program for the front-end area. Interview candidates for front-end positions and assess candidates against Fiesta's standards for customer service. Coordinate and ensure that selected candidates are smoothly processed through the initial hiring process. Schedule, conduct or direct, and monitor training as designed for each position. Input new team members into the scheduling system. Monitor front-end schedule and personnel continuously during store's open hours. Monitor the labor budget and make necessary adjustments. Instruct checkers to prepare cash pick-ups in order to maintain proper levels of cash in checkers' trays. Assign supplemental duties to checkers as required. Ensure that checkers and sackers and others involved in price checks follow proper steps to identify and record bad scan information. Evaluate performance of staff periodically for personnel actions such as retention, promotion, pay increase, transfer, reward or dismissal of employees. Discuss with Store Manager any personnel situations or policy violations that may have an adverse effect on department operating performance. Conduct periodic checker audits for overages and shortages. Secure and maintain the manager's cash tray; make change for checkers; balance the tray. Ensure that all policies and procedures designed to protect the company's assets are followed at all times. Maintain strict adherence to security procedures, including key control, password security, etc. Assign responsibility for ordering front-end supplies and monitor to ensure proper levels and proper control. Facilitate product transfers between departments or between stores from time to time. Maintain a current Food Certification (recommended) and a current TABC license (required). Direct the preparation of the front-end for quarterly inventory and monitor preparations in other departments, assisting when necessary. Actively participate in weekly department managers' meeting. Maintain familiarity with all local, state, and federal laws and ensure compliance among checkers. Secondary Job Duties:
Knowledge of the front end computer systems to troubleshoot and resolve problems. Follow through on all new programs and policies and stay current with changes in policies and procedures. Ensure that associates understand company policies and procedures throughout the department. Work with front end associates to correct areas of performance that need attention. Present favorable impression in dress, personal hygiene, and a business attitude and professional image at all times. Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement. Other duties as assigned by management. QUALIFICATIONS
Must be 21 years of age. High school diploma or GED, some college preferred. Three to five years' experience in a retail environment. Excellent customer service skills required; ability to make decisions and provide direction. COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands:
Never-sitting. Occasionally-Carrying up to 50 lbs., pushing up to 250 lbs., lifting up to 50 lbs., pulling up to 250 lbs., climbing up to 8 foot height, kneeling, crouching, crawling, reaching waist/overhead level, and smelling. Frequently-Bending, balancing, stooping, and manual dexterity. Continuously-standing on tile/concrete, walking on tile/concrete, talking, seeing, and hearing. Safety Risk Factors:
Occasionally-Loud noise, slippery floor surface, hazardous equipment, contact with sharp objects, contact with skin irritants, toxic exposure, nuisance dust, fumes, sprays, and hazardous cleaning solutions. Frequently-Twisting of back and neck and cluttered floor surface. Other:
Varied, irregular schedules. Working environment is inside.
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