The University of Texas Health Science Center at Houston (UTHealth Houston)
Systems & Applications Specialist I Behavioral Sciences Campus-(HCPC)
The University of Texas Health Science Center at Houston (UTHealth Houston), Houston, Texas, United States, 77246
Overview
Systems & Applications Specialist I Behavioral Sciences Campus (HCPC) role at The University of Texas Health Science Center at Houston (UTHealth Houston). On-site position at UTHealth Harris County Psychiatric Center (HCPC) near the Texas Medical Center. Provides desktop and basic software support, and technical expertise to departments and users for software, applications, security, and systems issues. Familiarity with audio-visual equipment and video editing is a plus. Must take initiative in resolving user issues and managing equipment. IT professionals with desktop support experience in large organizations are preferred. The schedule is an on-site, traditional shift of 8 am through 5 pm on weekdays. Eligible for UTHealth Houston benefits. Responsibilities
Provide entry-level technical support for software, applications, security, and systems issues to departments and users. Assist with installation, configuration, maintenance, and basic repair of IT equipment (desktops, laptops, mobile devices, printers, software). Perform basic troubleshooting for hardware and software issues (performance, connectivity, security). Provide first-level support to end users, assist with hardware/software inquiries, and offer basic IT training. Maintain IT inventory records, track equipment distribution, and assist with surplus and replacement tasks. Under supervision, conduct routine computer refreshes and software updates to keep systems current and secure. Provide initial support for specialized departmental systems and applications under supervision. Assist with managing and supporting Windows, MacOS, and iOS devices to ensure compatibility with organizational standards. Offer essential support for medical devices in compliance with IT policies. Participate in rollouts, migrations, and upgrades under supervision. Perform other duties as assigned. Qualifications & Certifications
Good communication skills, both verbal and written. CompTIA A+ by CompTIA is preferred. Education & Experience
Minimum Education: Associate’s Degree required. Equivalent years of experience may substitute for education. Minimum Experience: 2 years of related experience required. Equivalent years of education may substitute for experience. Physical Requirements
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security & Residency
This position is security-sensitive pursuant to Texas Education Code 51.215 and Texas Government Code 411.094. For the extent required to access critical infrastructure, there are additional qualifications related to security and integrity of infrastructure. Residency: Employees must permanently reside and work in the State of Texas. This role is on-site. Benefits
100% paid medical premiums for full-time employees. Generous time off (holidays, preventative leave day, vacation and sick time; approximately 37–38 days per year). Longevity pay (monthly payments after two years of service). Retirement/pension plan as part of a comprehensive benefits package. Additional employee discounts and support services (financial/legal counseling, mental health counseling, gym discounts, wellness programs, child and elder care resources, and more).
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Systems & Applications Specialist I Behavioral Sciences Campus (HCPC) role at The University of Texas Health Science Center at Houston (UTHealth Houston). On-site position at UTHealth Harris County Psychiatric Center (HCPC) near the Texas Medical Center. Provides desktop and basic software support, and technical expertise to departments and users for software, applications, security, and systems issues. Familiarity with audio-visual equipment and video editing is a plus. Must take initiative in resolving user issues and managing equipment. IT professionals with desktop support experience in large organizations are preferred. The schedule is an on-site, traditional shift of 8 am through 5 pm on weekdays. Eligible for UTHealth Houston benefits. Responsibilities
Provide entry-level technical support for software, applications, security, and systems issues to departments and users. Assist with installation, configuration, maintenance, and basic repair of IT equipment (desktops, laptops, mobile devices, printers, software). Perform basic troubleshooting for hardware and software issues (performance, connectivity, security). Provide first-level support to end users, assist with hardware/software inquiries, and offer basic IT training. Maintain IT inventory records, track equipment distribution, and assist with surplus and replacement tasks. Under supervision, conduct routine computer refreshes and software updates to keep systems current and secure. Provide initial support for specialized departmental systems and applications under supervision. Assist with managing and supporting Windows, MacOS, and iOS devices to ensure compatibility with organizational standards. Offer essential support for medical devices in compliance with IT policies. Participate in rollouts, migrations, and upgrades under supervision. Perform other duties as assigned. Qualifications & Certifications
Good communication skills, both verbal and written. CompTIA A+ by CompTIA is preferred. Education & Experience
Minimum Education: Associate’s Degree required. Equivalent years of experience may substitute for education. Minimum Experience: 2 years of related experience required. Equivalent years of education may substitute for experience. Physical Requirements
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects. Security & Residency
This position is security-sensitive pursuant to Texas Education Code 51.215 and Texas Government Code 411.094. For the extent required to access critical infrastructure, there are additional qualifications related to security and integrity of infrastructure. Residency: Employees must permanently reside and work in the State of Texas. This role is on-site. Benefits
100% paid medical premiums for full-time employees. Generous time off (holidays, preventative leave day, vacation and sick time; approximately 37–38 days per year). Longevity pay (monthly payments after two years of service). Retirement/pension plan as part of a comprehensive benefits package. Additional employee discounts and support services (financial/legal counseling, mental health counseling, gym discounts, wellness programs, child and elder care resources, and more).
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