North American Savings Bank
Deposit Operations Specialist
North American Savings Bank, Kansas City, Missouri, United States, 64101
3 days ago Be among the first 25 applicants
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!
We are currently looking for a
Deposit Operations Specialist
to join our
Deposit Services
team.
Job Summary
The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.
What You Can Expect To Work On
Responsible for a taking a high volume of inbound calls with occasional outbound calls.
Provides excellent customer service to external and internal customers.
Resolve customer issues efficiently and effectively.
Assists customers with account inquiries.
Understands and explains deposit products and services.
Performs data and monetary maintenance on accounts and customer records.
Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.
Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assigned.
What You Offer Us
A minimum of 1-year of Customer Service experience required.
Bank deposit operations experience preferred.
Excellent customer service skills
Strong written and verbal communication skills
Demonstrated problem solving ability.
Strong organizational skills and ability to multi-task
Ability to work under pressure and meet deadlines.
PC skills and experience with MS Office Word and Excel
Work Environment This position will be based out of our corporate office, with flexibility for remote work one to two days per week. The hours of this position will be Monday through Friday, 8:30 am to 5:00 pm and some Saturdays, 9:00 am to Noon.
What We Offer You NASB offers competitive compensation and excellent benefits packages, including:
Comprehensive health insurance (medical, dental, and vision coverage)
401(k) retirement plan with a 50% employer match on the first 6% of your contribution
Generous paid time off including vacation, sick, personal, holidays, and volunteer time
Exclusive mortgage and banking benefits.
Employee referral bonuses
Internal training and development programs to help reach your career goals.
If you have any questions, please contact jobs@nasb.com .
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time.
North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Banking
#J-18808-Ljbffr
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!
We are currently looking for a
Deposit Operations Specialist
to join our
Deposit Services
team.
Job Summary
The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.
What You Can Expect To Work On
Responsible for a taking a high volume of inbound calls with occasional outbound calls.
Provides excellent customer service to external and internal customers.
Resolve customer issues efficiently and effectively.
Assists customers with account inquiries.
Understands and explains deposit products and services.
Performs data and monetary maintenance on accounts and customer records.
Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.
Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assigned.
What You Offer Us
A minimum of 1-year of Customer Service experience required.
Bank deposit operations experience preferred.
Excellent customer service skills
Strong written and verbal communication skills
Demonstrated problem solving ability.
Strong organizational skills and ability to multi-task
Ability to work under pressure and meet deadlines.
PC skills and experience with MS Office Word and Excel
Work Environment This position will be based out of our corporate office, with flexibility for remote work one to two days per week. The hours of this position will be Monday through Friday, 8:30 am to 5:00 pm and some Saturdays, 9:00 am to Noon.
What We Offer You NASB offers competitive compensation and excellent benefits packages, including:
Comprehensive health insurance (medical, dental, and vision coverage)
401(k) retirement plan with a 50% employer match on the first 6% of your contribution
Generous paid time off including vacation, sick, personal, holidays, and volunteer time
Exclusive mortgage and banking benefits.
Employee referral bonuses
Internal training and development programs to help reach your career goals.
If you have any questions, please contact jobs@nasb.com .
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time.
North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Banking
#J-18808-Ljbffr