Amazon Web Services (AWS)
Enterprise Act Engineer II - AMZ26557.1
Amazon Web Services (AWS), Portland, Oregon, United States, 97204
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Enterprise Act Engineer II - AMZ26557.1
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Amazon Web Services (AWS)
Overview Multiple Positions Available. Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.
Responsibilities
Design, develop and support cloud-based, mission-critical applications, systems, services and features for global and enterprise customers.
Collaborate with engineering teams and technologists to ensure a high-quality customer experience.
Manage Enterprise accounts and oversee support cases; assist customers with strategy, project planning, launch, and ongoing operations.
Analyze performance and present periodic reviews to customers; provide detailed reviews of service disruptions and prelaunch planning.
Recommend new offerings for customer architecture and provide proactive advisory throughout the implementation life cycle.
Advocate for customer requirements and participate in customer meetings; use resolution tools across service groups for rapid issue resolution.
Basic Qualifications
Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field.
One year of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation.
Experience in: (1) designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications; (2) system administration in Linux or Windows environments; (3) computer networking, scripting, and automation.
Preferred Qualifications
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job ID: A3062880
#J-18808-Ljbffr
Enterprise Act Engineer II - AMZ26557.1
role at
Amazon Web Services (AWS)
Overview Multiple Positions Available. Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.
Responsibilities
Design, develop and support cloud-based, mission-critical applications, systems, services and features for global and enterprise customers.
Collaborate with engineering teams and technologists to ensure a high-quality customer experience.
Manage Enterprise accounts and oversee support cases; assist customers with strategy, project planning, launch, and ongoing operations.
Analyze performance and present periodic reviews to customers; provide detailed reviews of service disruptions and prelaunch planning.
Recommend new offerings for customer architecture and provide proactive advisory throughout the implementation life cycle.
Advocate for customer requirements and participate in customer meetings; use resolution tools across service groups for rapid issue resolution.
Basic Qualifications
Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field.
One year of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation.
Experience in: (1) designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications; (2) system administration in Linux or Windows environments; (3) computer networking, scripting, and automation.
Preferred Qualifications
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job ID: A3062880
#J-18808-Ljbffr