Expedite Technology Solutions LLC
DOAS Senior System Analyst
Expedite Technology Solutions LLC, Atlanta, Georgia, United States, 30383
Overview
DOAS Senior System Analyst role at Expedite Technology Solutions LLC. The Dept. of Administrative Services is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role supports end-users with IT needs and ensures the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery. Local candidates only as they will be required to come to the office per a hybrid work schedule.
Primary Responsibilities
Provide complex issue resolution: escalation point for technical issues; guide the team in troubleshooting hardware, software, and network problems.
Collaborate with third-party vendors: act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support core IT systems: ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams, softphones, VPN, RDP, and Windows operating systems.
Research and implement technical solutions: recommend and implement solutions to improve efficiency and reliability.
Develop and maintain documentation: ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications
10+ years of IT experience.
Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using PowerShell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / EMS a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers.
Hands-on experience with AWS infrastructure management and supporting SharePoint environments is a plus.
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience coordinating with third-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes
Strong communication skills: ability to articulate technical concepts to both technical and non-technical audiences.
Problem-solving mindset: proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and flexibility: capable of handling shifting priorities in a fast-paced environment.
Customer-focused attitude: dedicated to providing excellent service to internal users and meeting IT needs.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries IT Services and IT Consulting
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DOAS Senior System Analyst role at Expedite Technology Solutions LLC. The Dept. of Administrative Services is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role supports end-users with IT needs and ensures the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery. Local candidates only as they will be required to come to the office per a hybrid work schedule.
Primary Responsibilities
Provide complex issue resolution: escalation point for technical issues; guide the team in troubleshooting hardware, software, and network problems.
Collaborate with third-party vendors: act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support core IT systems: ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams, softphones, VPN, RDP, and Windows operating systems.
Research and implement technical solutions: recommend and implement solutions to improve efficiency and reliability.
Develop and maintain documentation: ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications
10+ years of IT experience.
Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using PowerShell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / EMS a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers.
Hands-on experience with AWS infrastructure management and supporting SharePoint environments is a plus.
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience coordinating with third-party technical support vendors.
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes
Strong communication skills: ability to articulate technical concepts to both technical and non-technical audiences.
Problem-solving mindset: proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and flexibility: capable of handling shifting priorities in a fast-paced environment.
Customer-focused attitude: dedicated to providing excellent service to internal users and meeting IT needs.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries IT Services and IT Consulting
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