SRPMIC
**IF YOU PREVIOUSLY APPLIED FOR THIS POSITION, YOU DO NOT NEED TO RE-SUBMIT YOUR APPLICATION**
Definition:
Under general supervision of the Server Operations Manager and a Senior Server Specialist, this role performs server configuration, administration, and maintenance duties for the SRPMIC.
This job class is treated as FLSA Exempt. This is a driving position. Essential Functions:
Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification. Mentoring:
Mentors staff members so they attain the server-related technical skills and customer service skills required. Backup and Storage Administrator:
Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media; manages the tape rotation process and sending of media off-site as necessary.
Leads an internal team of peers on implementing best practices to ensure that the Community’s backup solutions are able to work in a reliable, efficient, and supportable manner. Resolves backup and restore failures; tape library, switch, and storage system issues. Performs routine and ad-hoc restores of archived data as required. Monitors all backup and storage solutions for issues and peak performance. Recommends increased storage capacity purchases and advises on necessary updates to hardware. Manages the relationship with vendors responsible for the successful operations of our backup and storage systems.
Server Maintenance:
Administers and maintains a variety of Windows Servers in an enterprise environment to include physical and virtual servers. Responsibilities include, but are not limited to, the following:
Installs and maintains Windows servers and all related processes including backup/restore, security policies, and virus protection, tuning, capacity planning, and monitoring of all resources to ensure high availability of all services is provided. Detects, analyzes, diagnoses, and resolves problems associated with server hardware, network operating systems, and server application software. Provides second-level support for incident resolution and root cause analysis. Monitors usage and performance of Windows Server systems on both Physical and Virtual Machines. Participates in project-related activities such as system builds, application installation, and configurations. Documents OS and application installation and configuration steps. Provides second-level support for incident resolution and root cause analysis, to include storage and network devices. Ensures accurate drawings, diagrams of fixed assets are kept up to date.
Enterprise Services:
Supports Enterprises services including, but not limited to, Active Directory, DNS, Certificate management, DHCP, and File Servers.
Supports Active Directory administration such as account maintenance, group policy management, software updates, etc. Designs, plans, and implements group policies for optimization and security. Troubleshoots issues and escalates as needed to Senior Specialists.
Exchange & Mobile Device Management Administration:
Supports the day-to-day operations to include proper functioning of the systems, viewing of logs, and troubleshooting problems as they arise. Creates, deletes, and modifies user accounts as reported through service requests in a timely manner.
Provides support in loading off-the-shelf and in-house developed mobile applications into the mobile device management console. Assists in troubleshooting issues as encountered. Troubleshoots tickets regarding application installations, profile installs, and device enrollment.
Configuration Management:
Maintains an accurate inventory of computer systems, servers, and software to ensure a consistent state in patch levels and software versions to meet Security compliance
Manages the patching lifecycle of systems. Responsible for documenting process and updating as needed. Develops, maintains, and implements reports needed to ensure compliance. Oversees server antivirus management. Troubleshoots issues as encountered and/or reported.
Monitoring:
Manages system alerts and uses System Center Operations Manager (SCOM) to monitor server performance.
Monitors e-mail or text alerts that would indicate problems requiring immediate response. Performs administrative tasks, maintenance plans, and application support for the SCOM platform Provides problem resolution for SCOM components and related custom scripts. Documents process and procedures in administrating SCOM.
Network Support:
Provides Level II support and problem resolution for workstation-related problems.
Works to resolve less technical network problems and escalates higher-level problems either to Network Specialist, Infrastructure Supervisor, or Manager. Assists with escalated issues from the IT Help Desk when needed.
On Call:
Will be required to participate in a rotating on-call after-hours work schedule.
On-call rotation is weekly, Monday PM thru Monday AM. Responsible for both Server and Network support after hours, escalating to senior technical staff as needed. Respond to off-hours alerts from automated systems including coming on-site to resolve issues if required. Assist staff with their need for support after-hours after the calls are usually pre-screened by the IT Service Desk on-call staff member.
Documentation:
Creates and reviews documentation as needed. Such as:
Standard Operating Procedure (SOP) System Operation Guides (SOG) ServiceNow Knowledge Base articles. Training material for other staff member use. Proficient with the use of Microsoft Outlook/Exchange for email, calendars, and contacts Reviews quotes from vendors and ensures accuracy and completeness. Write recommendations for senior staff review of products and solutions.
Miscellaneous:
Performs other IT job-related tasks as assigned by the Senior Server staff, Infrastructure Manager, Assistant IT Director (Infrastructure & Operations), or IT Director. Knowledge, Skills, Abilities, and Other Characteristics: Knowledge of the history, culture, laws, ordinances, customs, and traditions of the SRPMIC. Knowledge of data storage management. Knowledge of TCP/IP. Knowledge of network monitoring and tools. Knowledge of technical writing principles and practices. Knowledge of network designing software such as Visio Knowledge of IT and server/network Best Practices. Knowledge of VMware vSphere, MSExchange, AD, DHCP, and DNS. Knowledge of the Microsoft 365 suite of products including Teams, OneDrive, Exchange, Intune, and other cloud services. Knowledge of Commvault Backup Solution. Knowledge of volume groups, pools, retention policies, and de-duplication. Skill interfacing at all staff levels and providing effective verbal and written communication. Skill managing small to medium server/network projects. Skill to effectively analyze and solve problems. Ability to diagnose and respond to infrastructure issues in an accurate, timely, and thorough manner. Ability to effectively manage simultaneous infrastructure issues. Ability to effectively manage server-related change and requirements gathering. Ability to analyze and interpret data. Ability to communicate verbally and in writing in a clear and straightforward manner. Ability to handle multiple projects and tasks. Ability to perform duties in a very fast-paced environment and ability to learn new technology. Ability to prioritize and organize effectively. Ability to work independently as well as with a team. Education:
A Bachelor’s degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Engineering, or related discipline required. Experience:
Four (4) years of experience in the following required: Working in IT, professional services, and/or customer support organizations including hands-on experience in server implementation, monitoring, managing, troubleshooting, and reporting. Direct work experience in administration of a Windows Server 2012/16/19 server and supporting Windows networked client workstations (Windows Server 2012/16/19). Two (2) years demonstrated experience performing the following tasks required: Experience managing diverse services including: Active Directory, Group Policy, Exchange, VMWare, IIS, DNS, DHCP, WINS. Knowledge of SAN and/or NAS storage arrays. Management of Windows Active Directory domains, users, groups, policies, logon scripts, and profiles. Management of an enterprise backup and recovery schema. Commvault experience preferred. Providing Level II support of infrastructure issues. Equivalency:
Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered. Underfill Eligibility:
An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill. Working Conditions:
May be required to work beyond normal work hours including nights, weekends, and holidays. May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License, and State Certification (ADOG). Must possess and maintain a valid Arizona Driver’s License. All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the “Community Code of Ordinances”, Chapter 11 “Minors”, Article X. “Investigation of Persons Working with Children”, random drug testing, and completion of a background check every five (5) years. Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. SRPMIC is an Equal Opportunity/Affirmative Action Employer Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate. In order to obtain preference, the following is required:
1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission), 3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission). Documents may be submitted by one of the following methods: Attach to application Fax (480) 362-5860 Mail or hand deliver to Human Resources. Documentation must be received by position closing date. The
. Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.
#J-18808-Ljbffr
Under general supervision of the Server Operations Manager and a Senior Server Specialist, this role performs server configuration, administration, and maintenance duties for the SRPMIC.
This job class is treated as FLSA Exempt. This is a driving position. Essential Functions:
Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification. Mentoring:
Mentors staff members so they attain the server-related technical skills and customer service skills required. Backup and Storage Administrator:
Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media; manages the tape rotation process and sending of media off-site as necessary.
Leads an internal team of peers on implementing best practices to ensure that the Community’s backup solutions are able to work in a reliable, efficient, and supportable manner. Resolves backup and restore failures; tape library, switch, and storage system issues. Performs routine and ad-hoc restores of archived data as required. Monitors all backup and storage solutions for issues and peak performance. Recommends increased storage capacity purchases and advises on necessary updates to hardware. Manages the relationship with vendors responsible for the successful operations of our backup and storage systems.
Server Maintenance:
Administers and maintains a variety of Windows Servers in an enterprise environment to include physical and virtual servers. Responsibilities include, but are not limited to, the following:
Installs and maintains Windows servers and all related processes including backup/restore, security policies, and virus protection, tuning, capacity planning, and monitoring of all resources to ensure high availability of all services is provided. Detects, analyzes, diagnoses, and resolves problems associated with server hardware, network operating systems, and server application software. Provides second-level support for incident resolution and root cause analysis. Monitors usage and performance of Windows Server systems on both Physical and Virtual Machines. Participates in project-related activities such as system builds, application installation, and configurations. Documents OS and application installation and configuration steps. Provides second-level support for incident resolution and root cause analysis, to include storage and network devices. Ensures accurate drawings, diagrams of fixed assets are kept up to date.
Enterprise Services:
Supports Enterprises services including, but not limited to, Active Directory, DNS, Certificate management, DHCP, and File Servers.
Supports Active Directory administration such as account maintenance, group policy management, software updates, etc. Designs, plans, and implements group policies for optimization and security. Troubleshoots issues and escalates as needed to Senior Specialists.
Exchange & Mobile Device Management Administration:
Supports the day-to-day operations to include proper functioning of the systems, viewing of logs, and troubleshooting problems as they arise. Creates, deletes, and modifies user accounts as reported through service requests in a timely manner.
Provides support in loading off-the-shelf and in-house developed mobile applications into the mobile device management console. Assists in troubleshooting issues as encountered. Troubleshoots tickets regarding application installations, profile installs, and device enrollment.
Configuration Management:
Maintains an accurate inventory of computer systems, servers, and software to ensure a consistent state in patch levels and software versions to meet Security compliance
Manages the patching lifecycle of systems. Responsible for documenting process and updating as needed. Develops, maintains, and implements reports needed to ensure compliance. Oversees server antivirus management. Troubleshoots issues as encountered and/or reported.
Monitoring:
Manages system alerts and uses System Center Operations Manager (SCOM) to monitor server performance.
Monitors e-mail or text alerts that would indicate problems requiring immediate response. Performs administrative tasks, maintenance plans, and application support for the SCOM platform Provides problem resolution for SCOM components and related custom scripts. Documents process and procedures in administrating SCOM.
Network Support:
Provides Level II support and problem resolution for workstation-related problems.
Works to resolve less technical network problems and escalates higher-level problems either to Network Specialist, Infrastructure Supervisor, or Manager. Assists with escalated issues from the IT Help Desk when needed.
On Call:
Will be required to participate in a rotating on-call after-hours work schedule.
On-call rotation is weekly, Monday PM thru Monday AM. Responsible for both Server and Network support after hours, escalating to senior technical staff as needed. Respond to off-hours alerts from automated systems including coming on-site to resolve issues if required. Assist staff with their need for support after-hours after the calls are usually pre-screened by the IT Service Desk on-call staff member.
Documentation:
Creates and reviews documentation as needed. Such as:
Standard Operating Procedure (SOP) System Operation Guides (SOG) ServiceNow Knowledge Base articles. Training material for other staff member use. Proficient with the use of Microsoft Outlook/Exchange for email, calendars, and contacts Reviews quotes from vendors and ensures accuracy and completeness. Write recommendations for senior staff review of products and solutions.
Miscellaneous:
Performs other IT job-related tasks as assigned by the Senior Server staff, Infrastructure Manager, Assistant IT Director (Infrastructure & Operations), or IT Director. Knowledge, Skills, Abilities, and Other Characteristics: Knowledge of the history, culture, laws, ordinances, customs, and traditions of the SRPMIC. Knowledge of data storage management. Knowledge of TCP/IP. Knowledge of network monitoring and tools. Knowledge of technical writing principles and practices. Knowledge of network designing software such as Visio Knowledge of IT and server/network Best Practices. Knowledge of VMware vSphere, MSExchange, AD, DHCP, and DNS. Knowledge of the Microsoft 365 suite of products including Teams, OneDrive, Exchange, Intune, and other cloud services. Knowledge of Commvault Backup Solution. Knowledge of volume groups, pools, retention policies, and de-duplication. Skill interfacing at all staff levels and providing effective verbal and written communication. Skill managing small to medium server/network projects. Skill to effectively analyze and solve problems. Ability to diagnose and respond to infrastructure issues in an accurate, timely, and thorough manner. Ability to effectively manage simultaneous infrastructure issues. Ability to effectively manage server-related change and requirements gathering. Ability to analyze and interpret data. Ability to communicate verbally and in writing in a clear and straightforward manner. Ability to handle multiple projects and tasks. Ability to perform duties in a very fast-paced environment and ability to learn new technology. Ability to prioritize and organize effectively. Ability to work independently as well as with a team. Education:
A Bachelor’s degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Engineering, or related discipline required. Experience:
Four (4) years of experience in the following required: Working in IT, professional services, and/or customer support organizations including hands-on experience in server implementation, monitoring, managing, troubleshooting, and reporting. Direct work experience in administration of a Windows Server 2012/16/19 server and supporting Windows networked client workstations (Windows Server 2012/16/19). Two (2) years demonstrated experience performing the following tasks required: Experience managing diverse services including: Active Directory, Group Policy, Exchange, VMWare, IIS, DNS, DHCP, WINS. Knowledge of SAN and/or NAS storage arrays. Management of Windows Active Directory domains, users, groups, policies, logon scripts, and profiles. Management of an enterprise backup and recovery schema. Commvault experience preferred. Providing Level II support of infrastructure issues. Equivalency:
Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered. Underfill Eligibility:
An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill. Working Conditions:
May be required to work beyond normal work hours including nights, weekends, and holidays. May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License, and State Certification (ADOG). Must possess and maintain a valid Arizona Driver’s License. All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the “Community Code of Ordinances”, Chapter 11 “Minors”, Article X. “Investigation of Persons Working with Children”, random drug testing, and completion of a background check every five (5) years. Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. SRPMIC is an Equal Opportunity/Affirmative Action Employer Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate. In order to obtain preference, the following is required:
1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission), 3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission). Documents may be submitted by one of the following methods: Attach to application Fax (480) 362-5860 Mail or hand deliver to Human Resources. Documentation must be received by position closing date. The
. Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.
#J-18808-Ljbffr