Mid-Level IT Support Engineer

2 days ago Be among the first 25 applicants Dice is the leading career destination for tech experts at every stage of their careers. Our client, Learn Beyond Consulting LLC, is seeking the following. Apply via Dice today! Role:

Mid-Level IT Support Engineer Location:

Portland, OR (Onsite No remote option) Duration:

Long-term

Responsibilities

Provide end-user support for desktops, laptops, tablets, and mobile devices

AV/conference setup troubleshooting and VIP-level support

Handle IMAC, hardware replacement, and printer troubleshooting

Device imaging, configuration, and inventory management

Support onboarding/offboarding with IT/HR/Security

Document SOPs and resolutions in ServiceNow

Required Skills

6 8 years of IT Support/End-User Support experience

Strong knowledge of endpoint devices, peripherals, and ServiceNow

Familiarity with ProxyPro, Microsoft Entra Self-Service

Basic networking troubleshooting

ITIL awareness and strong customer-first approach

CompTIA A+ (or equivalent) certification required

Nice to Have

Experience with VIP support

Exposure to enterprise IT workflows

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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Lake Oswego, OR $67,868.21-$126,042.07 1 day ago

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