Mastercard
Lead Site Reliability Engineer-1 at Mastercard
Join to apply for the Lead Site Reliability Engineer-1 role at Mastercard. Overview This is a Lead Cloud Operations Engineer role (Lead SRE Engineer) that will manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms. The candidate will work towards strengthening Mastercard’s Cloud Platforms and Automate Deployment, Observability and other tasks. Responsibilities
Support Change Management on the platform
Review and provide inputs on overall design and observability of the platform
Operational support for platform and workloads/products hosted on the platform
Automate manual activities
Troubleshooting and Root Cause Analysis
Problem management
Creating Observability Plans
Troubleshooting and defect management
Problem management
Change Management
Escalation and Communication
Cost Management
Service Desk and Incident Ticketing
SLA and KPI Adherence
Knowledge management
Review and provide inputs on design and architecture of cloud products
Support Kubernetes platforms such as EKS, AKS and OpenShift
Supporting application teams deployed on Cloud Platforms
Troubleshoot day to day issues on the cloud
Ensuring safety and soundness of the platform
Service Management, Process documentation, Knowledge documentation
Collaborating with Engineering teams for defects, new features and operationalise them
Respond to issues in a timely and efficient manner with the assistance of other Mastercard resources to minimise impact to customers
Additional Responsibilities
Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers
Work with other application support members to create a 24x7x365 resolution mechanism
Assist in continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments
Monitor and mature monitoring efforts for application suite to allow greater efficiencies in responding to and resolving system issues
Assist in continual process improvement around application environments to improve stability and effectiveness
All About You
High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment
Experience in large-scale operations
Experience in Designing, Migrating Applications from On-Premises to Cloud Platforms
Strong Understanding of Kubernetes Platform and scaling of applications on AKS, EKS
Good understanding of Security on Kubernetes Platform
Experience with Observability tools such as Dynatrace, SPLUNK
Strong troubleshooting and issue resolution skills; ability to think creatively
Strong communication skills, both verbal and written, with strong relationship, collaborative and organisational skills
Experience in cloud environments such as AWS, Azure
Advanced understanding of Cloud Platforms, DevOps, CI/CD, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit process, Cloud Security and Cloud Security Posture Management
BS Degree or equivalent combination of experience and formal education
Security and Compliance Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with inherent risk. Abide by Mastercard’s security policies, ensure confidentiality and integrity of information, report suspected violations, and complete mandatory security trainings as per Mastercard guidelines.
Compensation and Benefits In line with Mastercard’s compensation philosophy, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on role. Base salary varies by location and experience. Mastercard benefits for full-time employees include health insurance, flexible spending accounts, paid leave, 401k matching, and other programs. Pay Ranges (Illustrative) Purchase, New York: $112,000 - $187,000 USD O’Fallon, Missouri: $97,000 - $163,000 USD Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Financial Services IT Services and IT Consulting Technology, Information and Internet Referrals increase your chances of interviewing at Mastercard. Get notified about new Site Reliability Engineer jobs in Missouri, United States.
#J-18808-Ljbffr
Join to apply for the Lead Site Reliability Engineer-1 role at Mastercard. Overview This is a Lead Cloud Operations Engineer role (Lead SRE Engineer) that will manage Cloud Platforms in Mastercard and provide operational support to multiple customer applications and products on the platforms. The candidate will work towards strengthening Mastercard’s Cloud Platforms and Automate Deployment, Observability and other tasks. Responsibilities
Support Change Management on the platform
Review and provide inputs on overall design and observability of the platform
Operational support for platform and workloads/products hosted on the platform
Automate manual activities
Troubleshooting and Root Cause Analysis
Problem management
Creating Observability Plans
Troubleshooting and defect management
Problem management
Change Management
Escalation and Communication
Cost Management
Service Desk and Incident Ticketing
SLA and KPI Adherence
Knowledge management
Review and provide inputs on design and architecture of cloud products
Support Kubernetes platforms such as EKS, AKS and OpenShift
Supporting application teams deployed on Cloud Platforms
Troubleshoot day to day issues on the cloud
Ensuring safety and soundness of the platform
Service Management, Process documentation, Knowledge documentation
Collaborating with Engineering teams for defects, new features and operationalise them
Respond to issues in a timely and efficient manner with the assistance of other Mastercard resources to minimise impact to customers
Additional Responsibilities
Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers
Work with other application support members to create a 24x7x365 resolution mechanism
Assist in continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments
Monitor and mature monitoring efforts for application suite to allow greater efficiencies in responding to and resolving system issues
Assist in continual process improvement around application environments to improve stability and effectiveness
All About You
High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment
Experience in large-scale operations
Experience in Designing, Migrating Applications from On-Premises to Cloud Platforms
Strong Understanding of Kubernetes Platform and scaling of applications on AKS, EKS
Good understanding of Security on Kubernetes Platform
Experience with Observability tools such as Dynatrace, SPLUNK
Strong troubleshooting and issue resolution skills; ability to think creatively
Strong communication skills, both verbal and written, with strong relationship, collaborative and organisational skills
Experience in cloud environments such as AWS, Azure
Advanced understanding of Cloud Platforms, DevOps, CI/CD, Kubernetes, Cloud Networking, IPAM and Policy Management, PCI and audit process, Cloud Security and Cloud Security Posture Management
BS Degree or equivalent combination of experience and formal education
Security and Compliance Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with inherent risk. Abide by Mastercard’s security policies, ensure confidentiality and integrity of information, report suspected violations, and complete mandatory security trainings as per Mastercard guidelines.
Compensation and Benefits In line with Mastercard’s compensation philosophy, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on role. Base salary varies by location and experience. Mastercard benefits for full-time employees include health insurance, flexible spending accounts, paid leave, 401k matching, and other programs. Pay Ranges (Illustrative) Purchase, New York: $112,000 - $187,000 USD O’Fallon, Missouri: $97,000 - $163,000 USD Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Financial Services IT Services and IT Consulting Technology, Information and Internet Referrals increase your chances of interviewing at Mastercard. Get notified about new Site Reliability Engineer jobs in Missouri, United States.
#J-18808-Ljbffr