The Seagate
About the Job
We are seeking a Spa Front Desk Agent to join our team at The Seagate. This role is responsible for creating an exceptional first impression and delivering seamless service to every guest. The Spa Front Desk Agent will manage reservations, assist with guest inquiries, and provide personalized support, all while maintaining the highest standards of luxury and professionalism consistent with The Seagate brand.
What You Do: Ensure high-quality and efficient guest booking, obtain proper method of payment, inform of policies and amenities, and confirmation delivery Courteously and accurately answer inquiries via telephone and in-person inquiries regarding reservations, hotel information and guest concerns Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests Ensure Elite members and VIP Guests are recognized, with loyalty program/SOP in place Deliver outstanding guest services for all incoming calls and general inquiries Maintain all spa lobby and back-office equipment and a par stock of supplies Provide service recovery options to ensure guest satisfaction Process guest requests with proper system within hotel Screen calls and other requests relating to placing and receiving telephone calls Answer, and process all guest calls, requests, questions or concerns Log all requests or issues into the correct system areas Establish and maintain open, collaborative relationships with associates and fellow departments Maintain an attentive, friendly, helpful and courteous demeanor to all guests, managers and other associates by influencing a service-leader culture Participate in pre-shift meetings, maintain and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests and conduct proper follow-up Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries Confirm all upcoming reservations per guest noted instructions and preferences Confirm all upcoming therapists' schedules EOD prior Maintain spa banks Ensure work area and lobby cleanliness is maintained at all times Perform additional duties and projects as assigned What You Bring to the Table:
Ability to speak, read, write and understand English Professional demeanor and presentation appropriate for a luxury environment Minimum of two (2) years hotel/spa experience preferred Excellent interpersonal, written/verbal communication, and training skills are essential Positive attitude, team focus, enthusiasm, excellent customer service skills Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes Highly motivated, organized, goal and results oriented individual who thrives under pressure Ability to stand, sit, or walk for an extended period of time Ability to lift/pull up to 50lbs.
We are seeking a Spa Front Desk Agent to join our team at The Seagate. This role is responsible for creating an exceptional first impression and delivering seamless service to every guest. The Spa Front Desk Agent will manage reservations, assist with guest inquiries, and provide personalized support, all while maintaining the highest standards of luxury and professionalism consistent with The Seagate brand.
What You Do: Ensure high-quality and efficient guest booking, obtain proper method of payment, inform of policies and amenities, and confirmation delivery Courteously and accurately answer inquiries via telephone and in-person inquiries regarding reservations, hotel information and guest concerns Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests Ensure Elite members and VIP Guests are recognized, with loyalty program/SOP in place Deliver outstanding guest services for all incoming calls and general inquiries Maintain all spa lobby and back-office equipment and a par stock of supplies Provide service recovery options to ensure guest satisfaction Process guest requests with proper system within hotel Screen calls and other requests relating to placing and receiving telephone calls Answer, and process all guest calls, requests, questions or concerns Log all requests or issues into the correct system areas Establish and maintain open, collaborative relationships with associates and fellow departments Maintain an attentive, friendly, helpful and courteous demeanor to all guests, managers and other associates by influencing a service-leader culture Participate in pre-shift meetings, maintain and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests and conduct proper follow-up Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries Confirm all upcoming reservations per guest noted instructions and preferences Confirm all upcoming therapists' schedules EOD prior Maintain spa banks Ensure work area and lobby cleanliness is maintained at all times Perform additional duties and projects as assigned What You Bring to the Table:
Ability to speak, read, write and understand English Professional demeanor and presentation appropriate for a luxury environment Minimum of two (2) years hotel/spa experience preferred Excellent interpersonal, written/verbal communication, and training skills are essential Positive attitude, team focus, enthusiasm, excellent customer service skills Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes Highly motivated, organized, goal and results oriented individual who thrives under pressure Ability to stand, sit, or walk for an extended period of time Ability to lift/pull up to 50lbs.